My friend and I are just back from 10 nights at the GHH and first time in Dubai. We chose this hotel after all the comments on here, so we knew what we were going to but it was even better that we anticipated. We were met at the airport by Arabian Adventures who were supplying our transport (BMW 7 series) and taken at 01.30 hrs to the hotel. When we arrived at the hotel the conceirge guys (lots of them) took control of our luggage. The outside of the hotel was buzzing with people, (Thursday night) but we then realised that this was their Friday night. Their week-end is Friday and Saturday. We were taken to reception where we were told to have a seat and they asked for our passports. Quite disappointed that we did not receive our drink and cold towel (as reported on here), as this would have passed the time while things were sorted out, and at that time of the morning after the long flight, we were really tired. We were taken to our 1 bedroom apartment (having been upgraded before we left), but it only had 1 very large bed, so we informed the guy that we had asked for 2 beds. He telephoned to reception, and then said to us, no problem we are giving you a 2 bedroom apartment you can have a bedroom each!!! We were so grateful. When we saw this apartment we could not say a word but just look, it was out of this world. 2 bedrooms, 3 toilets, 2 bathrooms, a lounge overlooking the marina, a fully fitted kitchen and a balcony. We thought we had died and gone to heaven!!! By the time we had hang our clothes up etc it was 4.00am and the beds were just so comfortable. I happened to mention us not getting the drink on arrival to someone in the club lounge that first evening and said in no way am I complaining as we are delighted with our accomodation etc, but when it is supposed to be done you are a little disappointed when it is'nt, so after dinner that same evening we went back to the apartment to find flowers, wine and a little note saying they were sorry!!! What customer service!!!
We ate breakfast in Sloanes every morning even although we could have had breakfast in the Club Lounge as there was more choice here. There was something for everyone, 3 different stations, with hot and cold food. We also ate in Sloanes in the evening, and again the choice was superb. As we upgraded to the Club facilities we were entitled to afternoon tea and canapes and cocktails in the evening. I honestly dont know if i would upgrade to this again (especially for 10 nights) as it was specific times and if you were out of the hotel you missed it. The canapes were wonderful each evening but a bit disappointed they dont use "real" champagne but use sparkling wine. I did not notice while drinking the cocktails but when I had champagne (that I thought was) one night, I knew it was'nt and asked one of the waiters who confirmed they do not use champagne in the evenings, only in the morning (which we never did).
We used the pool at the GHH and we loved this, every time we came down, the pool guys got a bed for you, laid the towels down and brought you a tray with water, glasses with ice, kebab fruit sticks, two peices of fruit, 2 small water sprays and 2 cold towels. They filled your glass with ice on numerous occasions and brought cold towels often as well. We did try the LRM hotel next door but prefered the GHH.
We ate in Indego the award winning Indian, and it was lovely, but I have to say we had just as nice Indian food in Sloanes.
We also received lovely little boxes with cake etc daily along with fruit delivered to the room, and a rose with chocolates laid on your pillow in the evening. Lovely little touches.
We also went to the NailBar had a manicure and pedicure, which were done at the same time with 2 therapists. Very professional and one of the best mancures I have had.
I have to say what made our holiday was the friendly staff, nothing was too much trouble for any of them. They are what makes this hotel so popular.
I would like to name some names that made our stay so special, Zia and Joan in the Club Lounge, Jelly, Aileen and Shazlyn in Sloanes and little Rosalin in the toilets, who always had smiles and a chat to us.
We would definately stay at the GHH again, thank you for a wonderful stay.

We had booked two premier rooms (we were 5 including two young children). On arrival, we had the choice to keep our two rooms or take an appartment with 2 bedrooms. After visiting both, we decided to have the apartment, although the premier rooms were lovely.
The service was perfect, we could go the tea and pre dinner drinks on the first floor with the kids or go to the 44th floor without the kids. Both experience were fabulous. We never waited more than 5 minutes for the shuttle to le royal meridien.
We had breakfast on the 1st floor, lot's of choice and like every place in the hotel, perfect service.
People making negative comments must have been to a different hotel !!
We will be back for sure

I stayed here with my wife for just two nights, after a business trip. The experience was unreal: we were treated like royalty on every occasion. My wife was overwhelmed with the level of service and attention to detail; we were never even slightly disappointed.

We arrived at the hotel on Friday just before noon, two hours before the advertised check-in time. We were greeted at the entrance and our bags were whisked away. Then, rather than standing at the check-in desk, we were immediately offered a comfy sofa, a cold flannel and iced tea in the Lobby Lounge while our details were being processed. The staff on duty came to us if they needed anything (e.g. passports, hotel voucher, signature, credit card). Instead of being told we couldn't check in yet, we were upgraded from a standard Club room to a sea view corner suite (without asking). The check-in clerk (a young Russian woman) then escorted us to our suite on the 27th floor.

The suite was spotlessly clean and beautiful. It had an entrance hall with fitted wardrobes; a lounge with floor-to-ceiling panoramic windows overlooking the beach, lounge furniture and a large LCD TV; a dining area seating four; a study area with a large desk and chair; a kitchenette with an empty refrigerator; a separate toilet; a beautiful bedroom with a huge bed, other furniture and another large LCD TV; and an amazing bathroom with a bath, a separate shower, bidet, toilet, sink and all the towels and potions you could desire. Our 'butler' was there when we arrived, and he showed us around the suite and asked us to call him if ever we needed anything.

There was a little confusion about our reservation (whether it included access to the Grosvenor Club) but this was quickly resolved in our favour, without fuss. We were also given a voucher for free Internet access. Our bags arrived a few minutes later, and once we were on our own all we could say was "Wow!"

I had assumed when I booked that all Club rooms included access to the Grosvenor Club, but apparently this is not the case. The problem with most fancy hotels is that all the extras are very expensive, even if the room rate is reasonable. The Grosvenor Club solved that: it included Champagne breakfast, all-day refreshments, afternoon tea, and per-dinner drinks with canapes. All of these were available in the Grosvenor Club Lounge on the 44th floor (but you could opt for 'ordinary' breakfast in the main restaurant or room service instead). This is a bargain! We treated it just like an all-inclusive holiday.

The hotel is not on the beach, but a shuttle ran continuously (between 7AM and 2AM) to and from the Royal Meridien just down the road, and Grosvenor House guests had free use of the gardens, pools and beach facilities there, which were fantastic. Any charges could be made to our room at GH, and the service there was just as good too!

As others have noted, Dubai is just a big building site and most hotels have some construction nearby. Grosvenor House was somewhat isolated because of the surrounding road and building works, but it never really bothered us. This was because: 1) we arrived on a Friday, which is the equivalent of Sunday in the West; 2) we were on a high floor, so noise was not a problem and our view was not affected; and 3) we ate and drank in the Grosvenor Club, so we didn't have to go out to find local restaurants. It might be more of a problem for guests staying in 'standard' rooms or those with children.

I haven't mentioned all the other ways the hotel exceeded our expectations, such as the beautiful bath robes and slippers, the fresh fruit, pastries, flowers, wine, chocolate delivered to our room, or the late check out ("No problem, sir, and you can use the Spa and Grosvenor Club too."). How many hotels service your room on the day you check out?

I travel regularly to Dubai, for both business & pleasure. I discovered Grosvenor House purely by accident and I'm very glad I did, I will not stay anywhere else now. The hotel itself is stunning and well located in Jumeirah Beach. The hotel is quite unique in that it suits all types of traveller, be it those wanting a city break to Dubai or those visiting for business. The rooms are large, finished to a high standard and the bathrooms well stocked and of a good size. Every day, the staff will leave a little treat, like cakes or cookies, which after a day of working or sunbathing is very welcome! It's touches like this that make Grosvenor House so special. The hotel has a pool and sunbathing area, with outdoor dining. For those wishing to visit the beach, residents of GH can use the facilities over the road at the Royal Meridien, and there is a regular shuttle service offered. I'd highly recommend anyone thinking of staying here to opt for a club room, which allows you to access the club lounge on the 44th floor, which offers snacks and drinks throughout the day. The balcony has a great view of the Palm and Atlantis hotel, and the Burj Al Arab along the coast. The staff in the club lounge are friendly and attentive, every time I visit they greet me like an old friend which is lovely. The staff throughout the hotel are the best I have encountered; they are efficient & friendly and go out of their way to help you. A great array of restaraunts and a spa and nail lounge, and home to the ultra-fashionable Buddha Bar (very SJP!). Everything you could possible need! Highly recommended.