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“The Best” 5 of 5 stars
Review of Grosvenor House Dubai

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Grosvenor House Dubai
5.0 of 5 Hotel   |   Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates   |  
Hotel amenities
Ranked #3 of 486 Hotels in Dubai
London, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“The Best”
5 of 5 stars Reviewed June 23, 2014

Just stayed at this hotel for a 3 night break we have tried a few in Dubai and this is by far the best, upgrade to Tower 2, free aloholic drinks in the evening for 2 hours and food and drinks served the rest of the day all free,and its really good, the evening buffet is enough you don't need to go to dinner or lunch anywhere else, so this pays for the up-grade Food excellent, staff all brilliant and service is first class best staff at any hotel we have ever stayed. Beds like clouds, i would stay here again tomorrow if i could, a little pricy but well worth it.
customer service is without doubt the best !!

Room Tip: Don't stay anywhere else!!! and try the lobster in the Indian amazing!!!
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 29, 2014
Thank you for sharing your review on Trip Advisor.

We are pleased to receive your positive feedback with regards to your recent visit to the Grosvenor House and delighted to know that you considered our hotel as one of the best in Dubai.

Your kind comments regarding our restaurants and other facilities as well as the service provided by our associates are very much appreciated.

Thank you once again and we look forward to welcoming you back on your next holiday in Dubai.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,602 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (593)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 23, 2014

Stayed here for 5 days in the first week of June. As a lot of other reviewers here have mentioned, this hotel is an absolute delight to stay in. We reached here at the fag end of our honeymoon. The staff came to know this and upgraded us to the apartments on a higher floor. The next day saw a bottle of champagne and a bouquet of lovely flowers delivered in the room, courtesy of the management!
The hotel is quite pretty, loved the arrangements every evening with flowers and lamps, the rooms are nice and spacious with balconies and the staff, like almost everyone has said, is really nice. Always smiling and willing to help, they made our stay even nicer!!!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 29, 2014
Thank you for sharing your review of your holiday on Trip Advisor.

We are delighted that you had chosen to stay with us at the Grosvenor House on your honeymoon and pleased to hear that you felt special and pampered as honeymooners throughout your stay with us.

We certainly do strive to deliver the highest standard of customer service and it is always encouraging to receive such praise.

Thank you once again for your kind comments and we look forward to welcoming you back as our guests in the not too distant future.

Kind regards,

Pam Wilby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingswinford, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 22, 2014

My wife and I stayed at the Grosvenor House tower 1 from the 13 of June to 18 June 2014
Due to being reallocated from Le Royal Meriden as we were informed that there was no rooms
available
At first I was slightly disappointed as we had stayed there twice before and had a very pleasant holiday The Service and the hotel is first class.

But I was assured by the Manager that we would find the accommodation to your liking

at the Grosvenor Hotel we were taken care of by the Manger Francis and the Head Butler Sunil

Allocated an single bedroom apartment on the 33 floor and changed from half board to full board, and we were still able to use the facilities on the Le Royal Meriden in your case the Beach

The Head Butler Sunil presented me with a birthday gift a large bouquet of flowers and a bottle of sparkling wine

And at the dinner Room Tristen was very helpful and pleasant

We can only say it was a wonderful experience

And would like to thank the following people

Francis, Sunil, Tristen for being so helpful for making your holiday and my birthday some think to remember

And to all the Staff well done to you all the overall service was excellent
And would recommend the Hotel and its service to my friends

Hope to be back soon

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 29, 2014
Thank you very much for sharing your review on Trip Advisor following your recent visit to the Grosvenor House.

We are delighted that you had enjoyed your stay with us and had a wonderful holiday experience celebrating a very special occasion.

Your kind acknowledgement of the service of our associates is greatly appreciated and will be shared with the team. We certainly do strive to deliver highest standards of customer service and it is always encouraging to receive such compliments and commends.

We look forward to welcoming you back to the Grosvenor House for another memorable holiday.

Kind regards,

Pam Wilby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 21, 2014

Stayed in tower 2 residences in a three bedroom apartment. On arrival the reception was courteous but like other hotels in Dubai, check in can be slow. Our unit was very spacious and had wonderful views. Overall a very comfortable stay.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 29, 2014
Thank you for posting your positive comments on Trip Advisor and we are glad that you had enjoyed your stay with us.

We look forward to welcoming you back again soon.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, Dubai, United Arab Emirates
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 19, 2014

Stayed in the Grosvenor for 5 months in the hotel and 5 months in the apartment section. Had views from top floors overviewing the construction of the Jumeirah Palm and JBR in 2005.
Hotel service was excellent and restaurants of a very good quality. With the Buddha Bar at ground level I had no need after a day hard work to go anywhere. With the Marina and The Walk at walking distance the hotel is well situated. This is one of the best hotels I stayed in over the last 30 yrs

Room Tip: Select seaview. In December you have the F1 offshore races.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 21, 2014
Thank you for sharing your comments on Trip Advisor.

We are delighted to know that you had a great experience with us during your stay and were pleased with the service of our associates as well as the restaurants we have on offer, particularly Buddha Bar.

It was a pleasure having you as our guest and we look forward to welcoming you back.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
210 helpful votes 210 helpful votes
5 of 5 stars Reviewed June 18, 2014

I stayed at the Grosvenor House for two nights at the end of April after reading the great reviews on tripadvisor. I wasn't disappointed. From the moment we arrived at the hotel, all the staff were outstanding, from the doormen, to the check in staff, to the cleaners, the bell boy, even random staff members in the corridors - everyone had a smile on their face and was ready to help make your stay great in any way they could. When being shown to our room (by Lara I think her name was) I mentioned that we were staying for my boyfriend's birthday. The very next day, a stunning chocolate mousse cake and bottle of wine appears in our room, compliments of the hotel. Such a nice touch and greatly appreciated. There were lots of similar nice touches that really made our stay - bottles of water every day, a new fruit of the day each day (we went through pears, bananas and plums). We picked the most basic room which was on the small side (as expected), but had a huge bathroom and a balcony with a great view - a bit scary being so high up but a great spot for getting some sun. I also think the bed was the most comfortable I've ever slept in. We ate at the Buddha Bar, Siddharta Lounge and went for a drink at Bar 44 - I plan to review these separately but they replicated the amazing service we had experienced throughout the hotel. I would return to this hotel without question if I return to Dubai.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 21, 2014
Thank you for your kind comments following your visit to the Grosvenor House Dubai.

We are pleased that you had chosen to stay with us on holiday especially celebrating a special occasion and were extremely delighted with the service of our associates from arrival throughout your stay.

Your various feedback is much appreciated and it is also great to note that you had enjoyed your dining experience at Buddha Bar, Siddharta, and Bar 44.

Thank you once again and we look forward to welcoming you back to your next holiday.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
74 reviews 74 reviews
51 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 18, 2014

The hotel is set close to the Marina. Overall good impression of the rooms, reception and the restaurants. The rooms are fairly large for being business accommodation, clearly trying to emulate Hyatt and Intercon which they manage quite well. But the devil is in the details; hot water is hot and hard to turn off, the light switch looks like something out of the 80's and doesn't work very well, the curtains are very manual and heavy to close etc.
Breakfast is excellent and works very well. The staff is well trained - but sometimes I must say I struggled to understand what should have passed for English. Some language classes before being let loose on the clients might work well here.
The walls between the rooms are like Japanese traditional houses; paper thin - you can hear conversations and TV's quite well which is somewhat annoying at 2am in the morning. The contractor must have saved a fortune on the building costs.
Its hard to judge the hotel as its borderline between a Hyatt and something else like a Sheraton. So to get to the level they aspire to the total impression has to be improved. As I said - the devil is very much in the details.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 24, 2014
Thank you for posting your review on Trip Advisor.

Whilst we are glad that you enjoyed your overall stay with us, we have also well noted your comments with regards to the shortfalls encountered.

I would like to assure you that guest feedback is of immense value to us which enables us to continually review and improve our product and facilities and do thank you for taking the time to give us your valuable thoughts and feedback.

We look forward to welcome you back as our guest once again.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Dubai
#3 Spa Hotel in Dubai
#3 Business Hotel in Dubai
#3 Luxury Hotel in Dubai
#4 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, sauve elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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