Service is exceptional from the moment you arrive to the moment you leave. The way it should be in a 5 star hotel - nothing is an issue.
The location is good. The rooms are well appointed and equipped. Check in is one of the most friendly and welcoming i have had in 14 years of travelling. The staff seem genuinely interested in helping in any way they can. They're efficient and well trained - with a sense of humour.
The view from Bar 44 is very good. Cocktails and service are world class. Only one criticism is that as the night progresses, the moisture in between the double glazing starts to condense and really spoils an excellent city view. This is something that most likely happened during construction, but it would be good 'maintenance' to strip the glass and clean it to make the bar match the quality of the rest of the hotel. The food was a bit disappointing in the bar, but there are lots of restaurant options within a few moments walk. Although it detracts from the hotel a little, it doesn't take away from the experience or location.
Rooms are very quiet and well located. The beds are comfy and anything your missing is a phone call away. My stay was < 24 hours and due to this, my main bag with all amenities was kept by the airline. Within a few minutes of asking, everything was at my room at no additional charge.
The concierge was very helpful and offered a few tips for shopping and food outside of the hotel. On my return, he asked how everything went. This is a big hotel with a lot of traffic in and out, but he still took the time to ask me personally if everything from his recommendation was OK. Top notch.
Will definitely stay here again and it will be for more than one night. Great location and overall an excellent experience.
- Official Description (provided by the hotel):
- A flawless Arabian jewel in the heart of new Dubai and with the clear blue waters of the Arabian Gulf at its doorstep, stands Grosvenor House. 422 stunning rooms, suites or apartment suites to choose from and you will get a spectacular view of the Dubai Marina or the Arabian Gulf. With 12 exotic restaurants and bars, there will never be a dull moment. Retreat Health & Spa invigorates the senses and rejuvenates the body. ... more less
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- Also Known As:
- Grosvenor House Dubai Hotel Dubai
- Le Meridien Dubai
- Grosvenor House Hotel Dubai
- Grosvenor Hotel Dubai
- Dubai Le Meridien
- Grosvenor Dubai