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“Excellent Service” 5 of 5 stars
Review of Grosvenor House Dubai

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Grosvenor House Dubai
5.0 of 5 Hotel   |   Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates (The Marina)   |  
Hotel amenities
Ranked #3 of 501 Hotels in Dubai
Chalgrove, United Kingdom
Top Contributor
96 reviews 96 reviews
47 hotel reviews
Reviews in 46 cities Reviews in 46 cities
46 helpful votes 46 helpful votes
“Excellent Service”
5 of 5 stars Reviewed December 11, 2012

Booked on recommendation of a friend, and well recommended. The room was fantastic: very comfortable bed, big bath, hard shower and of course my personnel favourite - good choce of tea/coffee.

From check-in through to check out the service was superb; very helpful and warm staff.

One for the list of repeat hotels.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, December 17, 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are glad to hear that you had enjoyed your overall stay at the hotel and were pleased with your experience from arrival to departure at the hotel. It is also a pleasure to know that you found our ambassadors to be very helpful and warm and we will be sure to share this with the team.

Thank you cone again for choosing to stay with us and we look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,797 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (641)
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English first
Bingley, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 11, 2012

Our friends who are regular visitors to Tower 2 introduced us to your hotel. We had an amazing holiday and enjoyed every experience your hotel offered. Everything was done to a very high standard and the attention from the staff, in all areas of the hotel, was second to none. We will be back next year, without doubt. Mrs Walton November 2012

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, December 17, 2012
Dear Mrs. Walton,

Thank you for taking the time to recommend us on Trip Advisor.

We are truly delighted to hear that you had enjoyed your overall stay at the hotel and were pleased with the service and facilities that we have on offer for our guests.

It is also a pleasure to know that you will be revisiting us next year and we look forward to having you back as our guest.

Thank you once again for taking the time to post your review on Trip Advisor.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 9, 2012

Everyone at guest services is great. They booked Planet Tours (see
separate review for the Extreme Adventure Tour) for the three of us
last minute. When i lost my camera during the tour, Mahesh in guest
services, located it and made sure it got back in my room by the
evening. The night manager, Hussain, made every effort to upgrade us
using Platinum status, though the hotel was sold out. The staff
provided a bottle of champagne, cake and flowers for a few
celebrations we were having over the weekend. Anytime we asked for
things to do, we were immediately provided a few great options that
were to our liking. Finally, there are a ton of bars and clubs in the
hotel, our favorites being Embassy. Buddha Bar had a great looking
crowd but was filled with a ton of smoke. Bar 44 had a great view but
is mainly for couples. The lounge (floor 5) had a great breakfast; the
mid day light bites were not as plentiful.

Room Tip: Get a room in Tower 2. We were in Tower 1 and the other tower blocked our view.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, December 17, 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are glad to hear that you had enjoyed your stay with us and were pleased with the little surprises that the team had organized to celebrate your special occasion. We also appreciate you pointing out the excellent service you received from Mahesh and Hussain, we will be sure to share this with them and the team.

Thank you once again for choosing to stay with us and we look forward to be of service in the near future.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 6, 2012

Can't say enough about how fantastic this hotel really is. Might well be our favorite hotel in the world. When it comes to service, it is definitely the best we've ever found (and not to be immodest, but that's over thirty years and one hundred countries worth of travel). Following the suggestion of many on Trip Advisor, we booked the concierge level in Tower Two. If you can manage it, do yourself a favor and do so. While certainly not cheap, we feel it offered extraordinary value. I'm not sure I can find a reason to return to Dubai anytime soon, but I just might if only to stay at the Grosvenor House again. It really is that special.

Stayed October 2012, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, December 9, 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are extremely delighted to hear that you had enjoyed your overall stay at the hotel and found the premier room package to be good value for money.

It was indeed a pleasure to have you staying with us and we look forward to welcoming you back in the future.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 4, 2012

Had a great stay for one night in November 2012, visiting Dubai on our way back from India to London. We were upgraded to a 2 bedroom apartment on the 17th floor with stunning views of the marina. Hotel staff were excellent, very helpful. Had access to the next door beach resort the Royal Meridien which was a nice treat .. overall would stay in this hotel again, great location , great restaurants and nearby shops and resorts.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, December 6, 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are glad to hear that you had enjoyed this short visit to the hotel and were pleased with the apartment which we had allocated for you and as well as with the service of our ambassadors.

All your kind comments are greatly appreciated and we look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Muharraq, Bahrain
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2012

We stayed for 2 nights in May and had a great time. Lovely hotel, perfectly located in Dubai marina- great rooms and facilitites- also linked to the Marriot so you get to use their facilitites which include a private beach, pool and pool bar. The hotel also has some really good bars and restaurants. Highly reccommended!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, December 6, 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are glad to hear that you had enjoyed your two nights stay with us at the Grosvenor House and were pleased with the service and facilities at the hotel.

It was a pleasure to have you staying with us and we look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 2, 2012

Stayed here for few nights as a flight had stop over in Dubai.

Everything was excellent.

The rooms are spacious with comfortable beds.
The staff are very professional, friendly and helpful.
The building looks new and has been kept immaculate

Another plus is you get to use the Le Meridien hotel facilities which also has a private beach.

Would recommend this hotel and certainly will return here again..

Room Tip: Tower 2 is better Upgrade to Club lounge which gets you complimentary breakfast and lunch
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, December 6, 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are happy to hear that you had enjoyed your few nights stay with us and were pleased with the service and facilities at the hotel. We are also glad to know that you were able to make use of the pool & beach facilities at Le Royal Meridien.

It was indeed our pleasure to have you staying with us and we look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Dubai
#2 Business Hotel in Dubai
#3 Luxury Hotel in Dubai
#3 Spa Hotel in Dubai
#3 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, sauve elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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