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“Exceptional luxury and service in every aspect - consistently exceeded our expectations throughout our stay” 5 of 5 stars
Review of Dar Al Masyaf at Madinat Jumeirah

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Dar Al Masyaf at Madinat Jumeirah
5.0 of 5 Resort   |   Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates   |  
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Ranked #1 of 499 Hotels in Dubai
London
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Exceptional luxury and service in every aspect - consistently exceeded our expectations throughout our stay”
5 of 5 stars Reviewed October 24, 2009

This was my second visit but we were amazed and delighted right through the stay. We pulled up to Al Qasr via a spectacular drive adorned with gold statues of frolicking horses and fountains to have a luggage taken away and as if by magic arrive in our room. We were greeted with cold fragrant towels and a drink and then transported to Dar Al Masyaf by buggy. We had a huge ocean front suit with 2 balconies, one off the lounge and one off the bedroom. Every room was massive with beautiful decor with a distinct Arab look which I love. There was a 2nd wc near the front door, a kitchenette, a beautiful dining room area in the lounge which had a massive tv, lovely lounge suit, table and so on. The enormous bed with an overhead canopy was without doubt the most comfortable and sumptuous bed I have ever slept in. The beautiful large bathroom had double sinks, a lovely huge roll top free standing tub, a huge walk in shower with a seat, with lots of soft fluffy towels, robes and slippers and toiletries. Another plus was a laptop with free internet access. There was also an excellent hairdryer - not one of those usual awful hotel ones but a 'proper' hairdryer.. We checked in and out of our suit by our butler which was so speedy and easy that everything was stress free. One of the lovely benefits of this property in the Madinat is that you have 2 hours between 6-8pm where you can have complimentary drinks/cocktails in the reception area of your villa, either in the courtyard or inside in the lounge area. These were served with nuts and other nibbles which made a very welcome start to the evening before dinner. What we really loved about these summer villas was the peace and solitude. Madinat is a family resort but this property seemed more exclusive and secluded than the rest of Madinat. There were smaller pools between villas which added to the smaller boutique feel even though we were part of a very large complex of Madinat. We did prefer to eat breakfast in Al Qasr rather than the tented pavilion around the large pool that was so close to our villa because it had less children running around and the food was hotter. The tented breakfast area seemed more congested and busy to us but of course that may only be a snapshot of time when we were there.
I know it was our anniversary but whenever we returned back to our suit, there were gifts of fruit, a cake, dates and Arabic sweets and flowers to delight us. We again we wowed at MJ's. They made a heart on our table out of petals that were colour coded to the decor and gave us a glass of Tattinger champagne for our anniversary meal. We were amazed to be asked to choose from an array of different styled and weights of steak knives - the food, wine and service were top notch. We loved the abras that ferry you around the waterways of the resort and our butler would just call one for us to be waiting outside our villa when we were ready. There are buggy's too if you want to do on the paths but we also enjoyed just walking around the whole complex of Madinat which comprises the 3 hotels. There was their own souk in Madinat too for Arabic style shopping and throughout Madinat numerous excellent places to eat and drink to cover all tastes and degrees of luxury. On the last day my husband woke with a painful deaf ear and within moments of asking where the chemist was we were offered the doctor on site and whisked to him by buggy. He was seen straight away and had his ear syringed and given antibiotics.
The manicured beach of light golden sand had extremely comfortable loungers and a beach waiter dressed them with towels, pillows and shade. The free lemonade ice lolly's given out on the beach were a delightful welcome surprise. The azure sea was shallow, safe and like a very warn bath! Lifeguards scanned the sea (and around the pools) for everyones safety. The view of the Burg was particularly wonderful to see at night with the exploding flames and changing coloured lights running up and down the height. As part of the Jumeirah group we went to the Burg and saw their opulent suits and all around - wow!!
We felt a bit guilty not exploring more but as the 2nd time to Dubai had seen a lot beofre and these few days were the start of our planned three centre holiday of rest and relaxation.
I understand the staff who come from all nations are trained to never say no to any guest question and that is clear to see. They try to exceed your expectations constantly in service delivery - and do. I would whole heartedly recommend Madinat and in particular this property - fantastic!

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 7, 2009
Dear Guest,

Thank you for taking the time to post a review of your return stay with us at Dar Al Masyaf. I enjoyed very much reading your experience and noting that every aspect of your stay was a pleasant one. Furthermore, I trust that your husband is fully recovered from the ear ache he experienced during the stay.

Along with my team, I am very flattered to learn that you chose to celebrate your anniversary at Dar Al Masyaf. It has always been a pleasure to offer our guests with the same level of outstanding service that we, at Madinat Jumeirah, are renowned for.

The resort provides many facilities which are intended for our guests’ comfort during stay. I am very content to learn that you utilized them to the fullest. I thank you once again for posting your review and whole heartedly choosing to recommend Madinat Jumeirah on TripAdvisor.

I do hope that we will have the opportunity to welcoming you back to Madinat Jumeirah.

Sincerely,

Stephan Schupbach
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Liverpool
1 review
5 of 5 stars Reviewed October 19, 2009

Since discovering this hotel four years ago we find it hard to travel anywhere else. We stay at this time every year to celebrate our anniversary and are made to feel like royalty. From the highest member of the team down to the lowest, the whole experience is made magical by every member! The children enjoy all the activities and we feel completley safe at this resort, last visit our son even enjoyed scuba diving in the pool free of charge! They get to experience all kinds of different activities and enjoying the wild wadi waterpark is always high on their itinary. The rooms are grand and luxurious and with plenty of space for a family of four. The relaxed atmosphere of this resort is a blessing and the staff cater for your every need. The resturants are stunning and every type of taste is catered for, (including the children). Our favourite is Segretto with Zeng He's and Pai Thai coming close. Be warned once you go to this resort you will not want to travel anywhere else!

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, October 24, 2009
Dear Guest,

I would like to thank you for your ongoing loyalty to Dar Al Masyaf and for taking the time to post a review of our Resort on TripAdvisor. I am very pleased to read how much you have always enjoyed your holidays and delighted that each year you celebrate your anniversary with us.

Thank you for sharing your feedback of our Resort and for recommending Dar Al Masyaf. We look forward to welcoming your return this time next year, if not before.

Sincerely,

Stephan Schupbach
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 13, 2009

We stayed at the wonderful Dar Al Masyaf for a week to celebrate our 10th wedding anniversary. We were well looked after by the staff who couldn't have been more welcoming, helpful and accommodating. We were genuinely touched that they cared so much that we had a nice time.

This part of the resort is lovely and quite magical, especially in the evening when you take an Abra for dinner. We had our anniversary dinner at Segreto and were once again pleased at the warm service received and that the staff had ensured we had a lovely table and a delicious cake. The food was great and represented good value for money.

We also went to the Madinat Theatre to see the Rat Pack which was a good venue. The souk is also very good and was enough shopping for us to meander around.

I know there is a lot said on Trip Advisor about how lovely it is so I won't repeat it again but I would like to say that we chatted with lots of the staff we met and many of them expressed such pride to work for the hotel - one Abra driver said that he had the best job in the world!

There are lots of factors that make a good holiday and you can have the most beautiful resort in the world but if you don't have the right, dedicated people working for you then it's just a lot of beautiful buildings and surroundings with no soul. Dar Al Masyaf has the full package!

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, October 24, 2009
Dear Guest,

Thank you choosing Dar Al Masyaf to celebrate your 10th wedding anniversary and for taking the time to post a review of your holiday with us. I sincerely appreciate your kind comments and am delighted to read how much you enjoyed your stay.

I certainly share your sentiments regarding the attention and dedication of our team and the way in which our service standards and genuine care for our guests distinguishes our Resort. Thank you for acknowledging our efforts in this regard.

I do hope to have the opportunity to welcome you back to Dar Al Masyaf in the near future.

Sincerely,

Stephan Schupbach
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2009

it was a wedding anniversary trip that we had been really looking forward to all year and it didn't disappoint. As it was our third stay at the Dar Al Masyaf our expectations were very high and from previous holidays/visits we were wondering if anything had changed in Dubai due to the economic climate around the world....... we had no need to wonder!! The service from before we left the UK was excellent, the service and attention to detail during our stay exceeded all our expectations. The staff are efficient, friendly and willing to cater to all your requests they love it when their efforts are appreciated by the guests. If you want a luxury 6* style hotel then make it here for your holiday destination. The view from our villa out to the ocean was breathtaking and made the holiday even more special - wonderfull room Villa 7 - 702 - you can see the Pier Chic and Burj from your window - fantastic!! Dubai was just getting started in the tourist industry when we first visited in 1999 and we stayed at the Jumeriah Beach Hotel, then we got married in Dubai in 2004 and stayed at the Burj for our wedding and honeymoon. Each year we go back to Dubai for our wedding anniversary. We have re-booked the Dar Al Masyaf three years in a row now which shows that they have definatley got it perfect for us. You must go it's gorgeous.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, October 24, 2009
Dear Guest,

Thank you for selecting Dar Al Masyaf to celebrate your wedding anniversary and for your continued loyalty to our Resort and our Company since 1999. I am delighted to read how much you continue to enjoy our service standards and your overall holiday experience when staying with us. We certainly appreciate the many special occasions you have celebrated with us and are very pleased you have such wonderful memories of our hotels and Resorts.

Thank you for taking the time to recommend our Resort on TripAdvisor and for posting your review. I do hope we will have the occasion to welcome you back to Dar Al Masyaf for the forth year in a row next year. We will certainly look forward to this opportunity.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
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Milton Keynes, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 10, 2009

sorry this review is very late but after reading all the other reviews thought i must say have much we enjoyed our stay last june.
we went for 14 days and stayed in villa 18 and had the best time ever our butler ning done everything she could for us.
while we were there they had the offer of 30% off in the resturants if you paid by visa and this helped alot.
We made some good friends and have stayed in touch since we left and that all because we would all meet up for the drinks between 6-8 each night.
we liked it so much we are going back for another 2 weeks at the being on june and taking my mother in law as well as she will be 80 years of age while we are there.
we have also requested the same villa again (cannot wait).

Stayed June 2009, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, October 24, 2009
Dear Guest,

Thank you for taking the time to share your feedback from your stay with us at Dar Al Masyaf. I am very pleased to read how much you enjoyed your holiday and that you have already booked to return next year.

Thank you also for you warm acknowledgement of one of our Butlers, Ning, who I understand helped to ensure your stay was very special. I appreciate you recognising her efforts to do so and take great pleasure in personally extending your positive feedback.

We certainly look forward to your return to Dar Al Masyaf in June and to the opportunity to welcome your mother-in-law for her very special 80th birthday occasion.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, England
2 reviews
5 of 5 stars Reviewed October 5, 2009

We stayed at Dar Al Masyaf for the second leg of our stay in Dubai, having spent the first part at The Atlantis. We enjoyed our stays at both locations greatly, and the two hotels were very different so it almost felt like two holidays in one.

On arrival at Al Qasr we were fortunate enough to be upgraded to Dar Al Masyaf; the Arabian Villa we were given was enormous with a large living room, three balconies, a beautiful bathroom, a huge stand alone bath and shower area, and twin sinks.

The style is very much that of traditional Arabic, with lots of dark wood and ornaments around the rooms, as well as a huge bed. We have a kingsize bed at home but the beds in Dubai hotels seem to be twice as big, and this one was no different!

As the only bad point of our stay was right at the start, I'll cover it now and it is really only relevant to those travelling with infants. We emailed the hotel ahead to ask for a baby cot and steriliser for our room as we were travelling with our 12 month old daughter.

The cot in our room when we arrived was a very small, dirty travel cot. After having stayed at Le Royal Meridien and Atlantis with the baby previously in Dubai, both of which provided a very large, modern wooden cot this was a bit of a shock.

There was no way we were having our baby sleep in tha cot, so we asked for it to be replaced by a wooden one. The wooden one they brought was also very dirty and rickety to the point of being dangerous - it was actually stuck together with sticky tape!

We complained about this one and they brought another one in a slightly better state of repair but not much, and again it didn't look very clean, so we gave up at that point and the baby slept in our bed in between us.

Fortunately the bed was of an ample size for us to do this and all have our own space, but it was difficult when we got home; she had become used to being in with us and wouldn't go back to sleeping in her own cot without a fight!

We found it a bit strange that such an astonishing, lavish hotel provided such poor baby cots; for anyone travelling with an infant the most important thing above everything else is their baby's safety and comfort, so this should be a priority.

Apparently the hotel has a large consignment of new baby cots on order so hopefully this won't be a problem in the future, but for those travelling with a small baby it may be worth sending an email to check on this before you travel.

So that was a bad start for us, however from there on in it was fantastic all the way. For people looking for a beach holiday, the setup there really is perfect. The beautiful white beach looks out onto the Arabian Gulf and the Burj Al Arab towers above.

They have fantastic wooden day beds, very comfortable with enough space for two, or in our case for one little one! The guys on the beach set us up perfectly so that we had two loungers next to a day bed, so when baby got tired she was able to have her nap in safety and shade on the day bed, whilst we caught some sun on our loungers.

The service was excellent if you wanted a snack, and the guys came round with cooling lemon or pineapple lolly ices which the baby loved. The pool area is also very nice, very large and right next to the beach so you can take a dip easily.

For all these reasons the daytime setup is perfect, whether you prefer to relax by the pool, on the beach, or have the best of both worlds. We have stayed at numerous five star hotels in Dubai all of which were fantastic in their own way, but Al Qasr / Dar Al Masyaf has the best daytime setup of any of them and this was our favourite feature.

The complex is absolutely enormous and very spread out, so if you have to travel anwhere you are usually going by buggy (eight seater golf buggies) or Abras (Venice type gondoliers). We had breakfast in the main buffet restaurant in Al Qasr near the lobby every day and there is an excellent selection on offer.

We had dinner in several restaurants, all of which were very nice but quite expensive (although not overly so for Dubai). We ate in the Thai and Italian restaurants a la carte, as well as going to The Jumeirah Beach Hotel for the buffet which we were entitled to eat in as part of the deal, as we were staying half board.

They have 'happy hour' in the hotel every evening which is a great idea and a good benefit. Between 7pm and 9pm (7:30pm when we were there due to Ramadan) they open up the bar in the courtyard of your villa complex and the drinks are free. This is particularly good as alcohol in Dubai is so expensive, plus it encourages the guests to mingle and have a drink together.

Travelling around the complex on the Abras really gives you a feel for the resort and helps you appreciate the breathtaking size and expense of the complex. It is like a small city in itself, and unlike any hotel we had ever stayed in before. Waiting for a buggy can be a bit of a pain at 'rush hour' (when everyone is going out to dinner) but the rest of the time you just get used to being whisked from place to place.

The staff are wonderful, and the service was extremely good. In Dar Al Masyaf you have your own butler 24 hours a day, and our butler for the majority of our stay was a guy called Abyot. Abyot was absolutely fantastic; always smiling and laughing, couldn't do enough for you and with a great knowledge of the resort.

Our other butler later in the day Mahesh was excellent as well, as was our cleaner Indu who was brilliant with the baby and brought her little rubber ducks and teddies. From our arrival the manager Sophie was fantastic as well; she was extremely professional in all the assistance she gave us throughout our stay.

Overall we would have absolutely no hesitation in recommending Dar Al Masyaf, and hope to return again with family at some point in the near future. It is a truly spectacular resort, and the perfect location for people wanting to have a relaxing beach / pool holiday with plenty of eating options and no real need to leave the complex as everything you need is of an extremely high standard and just a short ride away.

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, October 24, 2009
Dear Guest,

Thank you for taking the time to share your feedback from your holiday with us at Madinat Jumeirah. I am very happy how much you enjoyed your stay and that you would not hesitate to recommend our Resort.

I was of course most concerned to learn of the challenges regarding the baby cots provided for your daughter and I would like to express my sincere apologies that this has left you to feel disappointed. I certainly appreciate you bringing this to my attention and I am grateful that this experience has not tainted your overall impressions of your holiday with us. I understand that you were informed we are soon to receive a shipment of new cots which will prevent this situation from ever recurring.

On a more positive note, thank you for acknowledging the efforts of our colleagues to ensure your family holiday was memorable – your kind recognition of Mahesh, Indu and Sophie are most appreciated and I am delighted that you continue to recall their service and attentiveness.

Once again, thank you for posting a review on TripAdvisor and for recommending our Dar Al Masyaf villas. We certainly look forward to welcoming you and your family back to our Resort in the near future.

Sincerely,

Stephan Schupbach
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
213 reviews 213 reviews
113 hotel reviews
Reviews in 88 cities Reviews in 88 cities
322 helpful votes 322 helpful votes
5 of 5 stars Reviewed October 1, 2009

Spent a week at Dar al Masyaf on holiday. It was unforgettable.

The Madinat Jumeirah is a high –end resort, beautifully designed and set amid landscaped gardens and waterways.

Our villa, No 24, was set alongside one of the waterways and overlooked a private swimming pool. Check-in was swift and efficient. Our room, on the first floor, was beautifully equipped, with comfortable seating area, balcony and a superb bathroom with twin washbasins, large bath and an excellent wet shower area.

We had opted for half board; this entitled us to buffet dinner at restaurants at Al Qasr, Mina a Salam and Jumeirah Beach Hotel (looking a bit tired and nowhere near as nice as the Madinat). We also had a memorable dinner at Pierchic. Unfortunately, we were not allowed to apply our half board allowance toward the meal.

We had a wonderful time, but the best thing about the holiday was the excellence of the staff, especially our butlers, Raj, Vincent and JR.

A superb, accomplished, world-class resort. We will certainly be back.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, October 5, 2009
Dear Guest,

Thank you for your very positive review of your recent holiday with us at Dar Al Masyaf. I am very pleased to learn that your stay was unforgettable and that you will be returning to us again soon.

Thank you also for your acknowledgement of our Villa Butlers, Raj, Vincent and JR. It is always with great pleasure that we are able to extend such warm recognition of their efforts to ensure your holiday was so memorable.

We certainly look forward to welcoming your return to Dar Al Masyaf.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dar Al Masyaf at Madinat Jumeirah

Address: Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Dubai
#1 Luxury Hotel in Dubai
#1 Spa Hotel in Dubai
#1 On the Beach Hotel in Dubai
#1 Top resorts Hotel in Dubai
#3 Romantic Hotel in Dubai
#8 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Dar Al Masyaf at Madinat Jumeirah 5*
Number of rooms: 283
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