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“third time a great experience” 5 of 5 stars
Review of Dar Al Masyaf at Madinat Jumeirah

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Dar Al Masyaf at Madinat Jumeirah
5.0 of 5 Resort   |   Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates   |  
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JUMEIRAH WINTER FLAVOURS
Ranked #1 of 482 Hotels in Dubai
Bratislava, Slovakia
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“third time a great experience”
5 of 5 stars Reviewed May 12, 2013

In this resort, we were the third time. The first year we stayed in the Jumeirah Beach hotel. The problem with this hotel is that not all rooms have windows and this really bothers me. Last year and this year we were in Dar al Masyaf. And we were very satisfied. Although they gave us at the beginning very noisy room. Mr. Ankit Malik -manager- was very accommodating and helped us find a room that suited us. Even receptionist Mr.Noble was very friendly and willing to help. The hotel is excellent for families with children and me and my children will be happy to come back. There's a lot of options to do with children. Even the staff is mostly friendly. Lifeguards at the pools are very attentive and they are watching after kids very carefully. The only problem is the number of birds that are intrusive and especially at breakfast are annoying.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, May 30, 2013
Dear Guest

Thank you for sharing your experience with us during your last in Dar Al Masyaf. I am delighted that despite the few glitches you mentioned did not spoil your holiday and they have been noted by our team. Thank you for recognizing some of our colleagues who made your stay extra special. Your kind words towards Ankit, Mr Noble and our lifeguard colleagues would be more than happy to hear of your compliment.

On behalf of Dar Al Masyaf team, thank you and we look forward to welcoming you back to our resort in the future.

Yours sincerely

Azar Saliba
Hotel Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,091 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (529)
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Gurgaon
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 5, 2013

The entire Madinat Jumeirah Resort is a marvel indeed. It is difficult to believe that it is nearing it's tenth anniversary due to its upkeep.

The Al Qasr entrance and drive is impressive with prancing golden stallions; the lobby and lounge has plenty of bling.

We were checked into an Al Masyaf villa on the banks of a meandering canal, which has boats plying ferrying passengers to their destination villas, restaurants, shops and the resort's very own souk.

Food was quite good in the Coffee Shop, breakfast was sumptuous in the pool side restaurant and the Persion Kebabs were a delight in 'Anar', the souk restaurant.

Service was exemplary in our vila as well as in the restaurants. Our butler was very responsive to our requests. Happy hours in the villa lounge in the evenings were joyous with guests dropping in and mingling.

One needs quite a bit of time to explore the resort complex which houses many hotels, villas and activity areas. The clean private beach with tents reserved for us and chilled fruit and drinks, azure blue sea added that much more to our stay. The sea was placid with hardly a wave to talk about. Schools of fish frolicked amongst our feet in the shallow waters.

The party tent on the beach with its wooden deck where we sat till early morning enjoying the food, drink and music with Burj Al Arab as the backdrop has left lasting and fond memories.

Overall a delightful experience!

Room Tip: If you reserve in Al Masyaf villas, please insist on ground floor with verandah overlooking the cana...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, May 20, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Dar Al Masyaf on TripAdvisor.

I am pleased to read your comments about the overall services and facilities that we offer in the resort and your enthusiasm towards your overall experience. I am also delighted to know that you have enjoyed the happy hours in our villa.

Along with the rest of the team in Dar Al Masyaf, I am looking forward to welcoming you on your next stay with us. Once again, thank you for your heart-warming comments.
Sincerely,

Azar Saliba
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 3, 2013

We stayed at the Dar Al Masyaf in April for the first part of our honeymoon and also it was our first visit to Dubai. We were really impressed from the start. We booked an Arabian Summerhouse Double but on arrival we were told we had been upgraded to a Suite which was a lovely suprise. The suite was a real wow to walk into. I have never stayed in a place like this before, there were 3 balconies, a walk in wardrobe which lead to a huge bathroom with a huge wak in shower. The toiletries and amenities were plentiful - Penhaligon's and large bottles at that! The bedroom was enormous with the most comfortable bed ever (If I could have smuggled that out I would!) There was a lounge area with a large tv and a docking port for your i-pod/pad. The kitchenette area had a Nespresso machine, bottled water free and all over the place, the mini bar had various cans of soft drink (approx £4.50 each so drink slowly!) champagne, wines and spirits, plus pots of crisps, haribo and cookies if you have the munchies. The butlers were lovely, very friendly, efficient and helpful (as were all of the staff there). The little boats (Aborahs) were a nice novelty and plenty of them. If you didn't want to go by boat you can go by golf buggy. I had a massage at the Talise spa for a 90 minute aromatherapy whilst I was there which was lovely and relaxing and the spa was beautiful inside. All of the restaurants we visited were excellent service and a vast choice on the menu. We were given a booklet with various different offers when we arrived so we made use of these where we could as it is an expensive place to eat and drink. We visited the Wild Wadi waterpark during our stay which was great fun. The shared pool for our few villas was lovely being on the doorstep of the suite - not so lovely was the screeching and splashing kids that happened to be staying there that week! (Come on parents keep them down the other end and out of the way of the honeymooners!) that said, it seemed an ideal set up for families - there is so much there to entertain kids and the layouts made life hassle free. They even had play pens on the beach next to the cabanas.

Whilst we were there we visited Bab Al Shams Al Mahara restaurant in the desert, ate at the Burj on their 'Culinary flight' experience and went up the Kalifer building. There is so much to see and so that we will definately be back and will come back to the Dar Al Masyaf, we felt so looked after and valued as guests which really made our stay.

Room Tip: If you can stretch to a suite do it!
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, May 20, 2013
Dear Guest,

Allow me to personally express my gratitude that you have chosen Dar Al Masyaf Hotel as the first stop of your honeymoon and would like to take this opportunity to congratulate you on your recent marriage.

Thank you for your warm comments regarding the friendliness and efficiency of our butlers. Indeed we pride our self in ensuring every expectation is exceeded. I am also grateful that you find the overall resort facilities and the amenities that we offer in our villa to your satisfaction.

I sincerely appreciate you taking the time to share your personal experience and acknowledge our efforts.

Once again, thank you for taking the time in sharing your feedback regarding your experience in TripAdvisor. Your feedback is very much appreciated and I personally take immense pleasure in sharing your comments with our colleagues.

Sincerely,

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 1, 2013 via mobile

plusses: excellent facilities, distance to beach, rooms, clean, food, great fitness, quiet despite fully booked, great bar and nice restaurants

room for improvement: bit artificial, feels like disneyworld.

Stayed November 2012, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, May 20, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Dar Al Masyaf on TripAdvisor.

I am very pleased to read your comments that you were impressed in our facilities and services that we offer in the resort. Indeed we pride our self in exceeding guest expectations.

Along with the rest of the team in Dar Al Masyaf, I am looking forward to welcoming you on your next stay with us.

Sincerely,

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 1, 2013

My husband and I have just returned from a fantastic stay at Dar Al Masyaf. What makes this place so special are the staff. We had the pleasure of having Mona Lisa as our Butler and she was truly amazing. Such a gentle and considerate person. Mona Lisa moved to another villa after our 5th day and we then had the pleasure of meeting with Navin who was great also. We enjoyed the sundowner in the courtyard and met a lovely family from another villa every evening. Sarah took care of our villa and she was fantastic, always singing and leaving lovely animal towels every night. Lito in Tuscana was also super as were Lillian and Michelle in the Khubba Bar who remembered us from last year and greeted us with a hug. Lovely in the Bahri Bar was always smiling! I visited the Spa for a treatment and Roserin was my therapist - she was a lovely lady from Thailand and did an excellent job. We love returning to Madinat, we stayed in the Mina and Al Qasr in the past. Hard to pick from the three but Mina and DAM would be our favourites. The beach is to die for and the restaurants are top class, our favourites being Pai Thai, Al Hambra, Tuscana and the lovely Pier Chic. We cannot wait to return again, hopefully next year! Thank you to all the staff members.

Room Tip: Villa number 1605 was overlooking the water ways - just beautiful!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, May 20, 2013
Dear Guest,

Allow me to personally express my gratefulness that you have chosen Dar Al Masyaf Hotel as a destination of choice. It is very heart warming to read comments like these from our valued guests.

Thank you for your warm comments regarding your overall experience with our colleagues. Indeed we pride ourselves in our dedication to guest satisfaction. I am especially pleased that we have exceeded your expectations and will definitely share these wonderful comments to our Butler team.

We make every effort to ensure your expectations are exceeded in this regard and I sincerely appreciate you taking the time to share your personal experience and acknowledge our efforts.

Once again, thank you for taking the time in sharing your feedback regarding your experience in TripAdvisor. Your feedback is very much appreciated and I personally take immense pleasure in sharing your comments with our colleagues.


Sincerely,

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandbach, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 1, 2013

We really enjoyed our stay at the Dar Al Masyaf. We have two young children and the facilities are superb with the Abra winding through the resort providing easy access and stunning scenery along with the excellent Sinbad’s children’s pool and play area. All the staff were brilliant particularly Yesh, Kevin and Gracie. There was also a great varity of food to choose from with staff always really accommodating to the children and offering first class service.
Thanks for a great Holiday

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, May 20, 2013
Dear Guest,

It is with great pleasure to read your very kind review. I am so pleased to learn that your family have enjoyed the facilities that we offer in the resort and I would like to express my sincere appreciation for your positive feedback.

Indeed we pride ourselves with our world-class facilities that cater to all our guests’ comfort. I am also happy that you have enjoyed our multi-awarded restaurants along with the first class service that we provide to our guest.

Thank you for making Dar Al Masyaf as your destination of choice. We certainly look forward to welcoming you on your return next year.



Sincerely,

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 30, 2013

We stayed in this hotel just few weeks after we lost our only daughter. We were devastated but were soon relieved with what this resort offered us. We stayed in Al Qasr and Mina A Salam as well. All great properties individually, Dar Al Masyaf being the best among these three. They had evening happy hour, the courtyard was stunning! Truly this place gives you a memorable experience that cherish a life time!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, May 1, 2013
Dear Guest
Thank you very much for sharing your experience with us on Trip Advisor. I am saddened to learn and would like to extend our deepest condolences of your recent loss.

On a separate note, it gives me such pride to know that our colleagues was able to exceed your expectations and look after you and we were able to extend our greatest effort to make you feel comfortable during your stay and we look forward to welcoming you once again to our resort in the near future.

Yours sincerely

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dar Al Masyaf at Madinat Jumeirah

Address: Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Dubai
#1 Romantic Hotel in Dubai
#1 Spa Hotel in Dubai
#1 Family Hotel in Dubai
#1 Top resorts Hotel in Dubai
#1 On the Beach Hotel in Dubai
#4 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Dar Al Masyaf at Madinat Jumeirah 5*
Number of rooms: 283
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Also Known As:
Dar Al Masyaf At Madinat Jumeirah Hotel Dubai

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