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“A fantastic Honeymoon stay” 5 of 5 stars
Review of Dar Al Masyaf at Madinat Jumeirah

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Dar Al Masyaf at Madinat Jumeirah
5.0 of 5 Resort   |   Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates   |  
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Ranked #1 of 501 Hotels in Dubai
Yorkshire, england
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
“A fantastic Honeymoon stay”
5 of 5 stars Reviewed November 18, 2012

We stayed at the DAM for 4 nights back in August as part of our honeymoon. After a slightly disappointing start with delays and confusion at check in, in recognition of this we were upgraded to a beach front villa (No1) with a room that overlooked the sea and the burj......from here on things picked up and the rest of our stay was fantastic. The room was perfect and the little touches we received due to being on honeymoon were really appreciated such as the chocolate covered strawberries and champagne. The on call butlers were all brilliant and made sure that all of restaurant reservations were made, the free drinks you get at the villa each evening are also another bonus that we really enjoyed.

The beach was a great place to relax and kick back....we loved the non alcoholic fresh fruit cocktails that really cooled you down, they were perfect. We even managed to squeeze in an afternoon at wild wadi, which guests get in for free and was really fun

We loved the restaurants that came with the summer flavours offer and our favourite was the meal at sagretos - it was the best Italian food we had ever had.

The whole resort is top draw and getting whisked around by the little abras was really romantic and made the stay all the more special.

Overall we loved Dubai and we would both definitely return to the DAM for another stay...

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 19, 2012
Dear Guest,

Congratulation on your wedding and thank you for sharing your feedback following your recent stay at Dar Al Masyaf, Madinat Jumeirah.

I am delighted to learn that you enjoyed your time with us and your kind words are greatly appreciated. I will definitely share your feedback with the rest of the team.

We certainly look forward to welcoming you back to Madinat Jumeirah, hopefully in the very near future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,344 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (608)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 16, 2012

Dar al masyaf is several clusters of private villas nestled away from the hustle and bustle of the sister hotels Al Qasr and Mina a Salam. Access it by buggy or abra, definitely use the abra, it makes it all a bit magical in the night.
We were lucky to have a one bedroom suite, traditional Arabic decor and very ott. The bathroom come walk in closet is huge!!
The king size bedroom is heavenly and if you have friends or family in Dubai the living dining space can accommodate a large party of people.
The perks of these villas are the on call butler, the private pools or the sea on your doorstep.
Not forgetting the free bar in the villas courtyard for pre dinner drinks.
No matter where your room is situated you are 5 minutes to all the bars and eateries of the Madinat.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 19, 2012
Dear Guest,

I would like to thank you for taking the time to post a review following your recent stay with us at Dar Al Masyaf, Madinat Jumeirah.

I am delighted to learn that we managed to exceed your expectations both with the product and service that we extend throughout the resort. I have shared your feedback with the rest of team and they were very happy to know that their efforts are highly appreciated by our guests.

Once again, thank you very much for recommending our Resort. We certainly look forward to the opportunity to welcome you and your family back to Madinat Jumeirah in the near future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 9, 2012

I would like to start by saying that Madinat Jumeirah is a high quality hotel complex with decent service and decent accommodation. It has always amazed me how they manage this property - everything works, somethimes better, sometimes worse but you always feel some sort of support.
We have stayed in Madinat for more than 6 years and it has always been cosidered by us as one of the most "predictable" hotels which is very important when you travel with kids and do not want to see any "surprises". However this time it has become obvious that Madinat requires some improvements - the interiors are tired, the food in the restaurants is average, the service (though in general very good) should be sharpened. But the most importantly you start feeling yourself as a part of a complicated hotel mechanism not as a valued guest. Everyone is smiling and trying to help you out but at the same time you feel lost when you have to wait for the ordered food for 30 minutes or when the quality of food leaves much to be desired.
Nevertheless we like this hotel and we will probably come back one day.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 21, 2012
Dear Guest

Thank you for choosing to stay at Madinat Jumeirah over the years and for sharing your feedback following your recent experience with us.

We truly value your constructive feedback especially with regards to the hotel interior and service provided. Our guest feedback is very important in order for us to maintain or improve our product and services. Please accept my humble apologies for the service shortfalls.

Once again, thank you for your continued loyalty towards Madinat Jumeirah, we certainly look forward to welcoming you and your family back to the resort in the future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Ar Riyad, Saudi Arabia
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 9, 2012

Loved the layout and the options of travelling by Buggy or little boats across the hotel.. It was magical ride for kids. The rooms are grouped in a way that they have a reception for every 10-12 rooms so you never have to fight the your way in a massive lobby. The Arabian style rooms work very well

you have access to all Pools, food spots and beaches of the Jumeirah Group - so you can walk along the beautiful beach for ever and come back by buggy.
I have stayed in the Jumeirah Beach Hotel along same stretch and although they are run by the same people the food at AL Masyaf was a let down and breakfast was no where near JBH. pool food also. we ended up eating our dinner at JBH restaurants. but breakfast we had no option.

The kidz club had a great pool but again JHB is a better Club with more life and activities - Both grant you access to Wild WAdy

Overall if you are a couple planning to relax this is an amazing spot. beach service is amazing the size meant you do not feel the crowds as you do in other Jumeirah Group hotel. with kidz JBH just works better and we came with Three kids under 6yrs.

I would defiantly come again when my three grow up

Room Tip: make sure you are in the enclosures near the Beach not across the water features
See more room tips
  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 21, 2012
Dear Guest

Thank you for recommending Madinat Jumeirah on TripAdvisor following your recent stay at Dar Al Masyaf. At Madinat Jumeirah, we always strive to exceed guest expectations and for them to have an enjoyable stay, I am delighted that it remains a memorable one for you.

Once again, thank you for sharing your feedback and we certainly look forward to welcoming you back to Madinat Jumeirah or to our sister property, Jumeirah Beach Hotel in the future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2012

Better late than never. Our Holday was 2nd week in August 2012.

Following a shaky start at Al Qasr check in and having to ask 5 times for our Luggage to be collected on departure.

We arrived early and did not expect our room to be available, but were told that it would be ready in around an hour and a half. After paying for extortionately priced Breakfast (especially when some are complimentary, as in a previous review), we returned to the Reception after 2 hours to be told that the room was not available and no idea when it would be. Another 4 hours later we got into our room and our Holiday began. From then on everything was perfect, resort was beautiful, food and staff amazing. I would like to say a special thanks to our Butlers Ganet and Dinu, who were always smiling and took care of everything for us. Although it was extremely hot at this time of year, we managed to keep cool with the lovely pools.

Hopefully the check in and Luggage collection issues will be resolved by next visit, as we are already planning to return next year.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 21, 2012
Dear Guest

Thank you for sharing your feedback following your recent stay at Dar Al Masyaf, Madinat Jumeirah.

Allow me to apologise for the issues that you have encountered upon your arrival at the hotel, please be assured that I have addressed this to the relevant departments to avoid the same from taking place in the future.

I am delighted to learn from your review that the remainder of your stay was enjoyable, I have passed your comments to Ganet and Dinu whom I am sure will equally be delighted.

Once again, thank you for sharing your feedback and for indicating that you are planning to return next year. We all look forward to welcoming you and your family back to Madinat
Jumeirah.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 6, 2012

Oh dear! The great service levels that have been the jewel in the crown of this magnificent hotel and the Madinat Jumeirah resort have dramatically slipped! Never before have we felt anything other than privileged to stay at DAM, but never before have we been answered back by staff, never before have we felt we'd have rather been elsewhere rather than stuck on the outskirts of the hotel complex with no buggies or boats available to transport us!
Is Madinat Jumeirah under financial pressure? Are costs being cut at the expense of service?
Why else were there so many unused boats left docked around the waterways, so many unused buggies parked behind the staff canteen, yet so many hotel guests desperately trying to get to their rooms, restaurant reservations, the Pool, Wild Wadi etc etc
As for the answering back...that was a total shock! Butlers at DAM are renowned for their service levels but one in Villa 28 was more interested in surfing the net than accepting that the room fridge was not working properly (for her information, some hotels can provide fridges which keep your beer ice cold, as opposed to barely cool). It would also have been expected that our room's air con would have been fixed properly, yet in all the time we were there it struggled to cope with the lower temperatures, yet we were faced with a surprising "that'll do" attitude from the butler.
Previously I had DAM/Al Qasr down as one of the best "all round" hotels in the World and have recommended it copiously. There was nothing to fault it whether you are young or old, couple or family. Now sadly there is. Madinat Jumeirah has been built on service levels. Those fabled service standards are slipping. What a desperate shame.

Room Tip: All rooms are superb, but make sure the air con works fully when you arrive and insist on changing r...
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 21, 2012
Dear Guest

Thank you for returning to Dar Al Masyaf and taking the time to share your recent experience via TripAdvisor.

It is not our intension to reduce any services or facilities within the resort and I am sorry that you felt this was the case. Our main focus is for all of our guests to have a memorable and enjoyable stay however I thank you for sharing your constructive feedback. I appreciate you bringing the various issues that you have experienced to my attention, in order that I have the opportunity to address your feedback to the concerned departments and please be assured that all necessary action will be taken.

Once again, thank you for your continued loyalty towards Madinat Jumeirah, I certainly hope that we will have the opportunity to welcome you and your family back to Madinat Jumeirah in the future and sincerely apologise that we failed to live up to our established reputation on this occasion.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bucks
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

This was my third stay at DAM and will not be my last! You cannot fault this hotel the food and choice of restaurants is unbelievable. The politeness and helpfulness of the staff is fantastic as is the attention to detail. Great location beautiful beach and views! Look no further!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 11, 2012
Dear Guest,

Thank you for sharing your feedback following your recent stay at Dar Al Masyaf, Madinat Jumeirah.

I am delighted to learn that you enjoyed your 3rd stay with us and your kind words are greatly appreciated. I will definitely share your feedback with the rest of the team.

Thank you for your continued loyalty towards the resort, we certainly look forward to welcoming you back to Madinat Jumeirah, hopefully in the very near future.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dar Al Masyaf at Madinat Jumeirah

Address: Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Dubai
#1 Luxury Hotel in Dubai
#1 Spa Hotel in Dubai
#1 Family Hotel in Dubai
#1 Top resorts Hotel in Dubai
#2 Romantic Hotel in Dubai
#5 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Dar Al Masyaf at Madinat Jumeirah 5*
Number of rooms: 283
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Also Known As:
Dar Al Masyaf At Madinat Jumeirah Hotel Dubai

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