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Dar Al Masyaf at Madinat Jumeirah: Traveler Reviews

5.0 of 5
Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
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Complimentary Half Board
Dar Al Masyaf at Madinat Jumeirah
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Ranked #4 of 452 hotels in Dubai
Most recent review
5 of 5 stars Reviewed November 18, 2012
woobert Yorkshire, england
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1,068 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Yorkshire, england
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
“A fantastic Honeymoon stay”
5 of 5 stars Reviewed November 18, 2012

We stayed at the DAM for 4 nights back in August as part of our honeymoon. After a slightly disappointing start with delays and confusion at check in, in recognition of this we were upgraded to a beach front villa (No1) with a room that overlooked the sea and the burj......from here on things picked up and the rest of our stay was fantastic. The room was perfect and the little touches we received due to being on honeymoon were really appreciated such as the chocolate covered strawberries and champagne. The on call butlers were all brilliant and made sure that all of restaurant reservations were made, the free drinks you get at the villa each evening are also another bonus that we really enjoyed.

The beach was a great place to relax and kick back....we loved the non alcoholic fresh fruit cocktails that really cooled you down, they were perfect. We even managed to squeeze in an afternoon at wild wadi, which guests get in for free and was really fun

We loved the restaurants that came with the summer flavours offer and our favourite was the meal at sagretos - it was the best Italian food we had ever had.

The whole resort is top draw and getting whisked around by the little abras was really romantic and made the stay all the more special.

Overall we loved Dubai and we would both definitely return to the DAM for another stay...

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review
November 19, 2012
Dear Guest,

Congratulation on your wedding and thank you for sharing your feedback following your recent stay at Dar Al Masyaf, Madinat Jumeirah.

I am delighted to learn that you enjoyed your time with us and your kind words are greatly appreciated. I will definitely share your feedback with the rest of the team.

We certainly look forward to welcoming you back to Madinat Jumeirah, hopefully in the very near future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Madinat perks but with an extra bit of privacy”
5 of 5 stars Reviewed November 16, 2012

Dar al masyaf is several clusters of private villas nestled away from the hustle and bustle of the sister hotels Al Qasr and Mina a Salam. Access it by buggy or abra, definitely use the abra, it makes it all a bit magical in the night.
We were lucky to have a one bedroom suite, traditional Arabic decor and very ott. The bathroom come walk in closet is huge!!
The king size bedroom is heavenly and if you have friends or family in Dubai the living dining space can accommodate a large party of people.
The perks of these villas are the on call butler, the private pools or the sea on your doorstep.
Not forgetting the free bar in the villas courtyard for pre dinner drinks.
No matter where your room is situated you are 5 minutes to all the bars and eateries of the Madinat.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review
November 19, 2012
Dear Guest,

I would like to thank you for taking the time to post a review following your recent stay with us at Dar Al Masyaf, Madinat Jumeirah.

I am delighted to learn that we managed to exceed your expectations both with the product and service that we extend throughout the resort. I have shared your feedback with the rest of team and they were very happy to know that their efforts are highly appreciated by our guests.

Once again, thank you very much for recommending our Resort. We certainly look forward to the opportunity to welcome you and your family back to Madinat Jumeirah in the near future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Consistency with a slight tendency to deterioration”
4 of 5 stars Reviewed November 9, 2012

I would like to start by saying that Madinat Jumeirah is a high quality hotel complex with decent service and decent accommodation. It has always amazed me how they manage this property - everything works, somethimes better, sometimes worse but you always feel some sort of support.
We have stayed in Madinat for more than 6 years and it has always been cosidered by us as one of the most "predictable" hotels which is very important when you travel with kids and do not want to see any "surprises". However this time it has become obvious that Madinat requires some improvements - the interiors are tired, the food in the restaurants is average, the service (though in general very good) should be sharpened. But the most importantly you start feeling yourself as a part of a complicated hotel mechanism not as a valued guest. Everyone is smiling and trying to help you out but at the same time you feel lost when you have to wait for the ordered food for 30 minutes or when the quality of food leaves much to be desired.
Nevertheless we like this hotel and we will probably come back one day.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review
November 21, 2012
Dear Guest

Thank you for choosing to stay at Madinat Jumeirah over the years and for sharing your feedback following your recent experience with us.

We truly value your constructive feedback especially with regards to the hotel interior and service provided. Our guest feedback is very important in order for us to maintain or improve our product and services. Please accept my humble apologies for the service shortfalls.

Once again, thank you for your continued loyalty towards Madinat Jumeirah, we certainly look forward to welcoming you and your family back to the resort in the future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Ar Riyad, Saudi Arabia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“A relaxing oasis in the Middle os Busy Dubai”
4 of 5 stars Reviewed November 9, 2012

Loved the layout and the options of travelling by Buggy or little boats across the hotel.. It was magical ride for kids. The rooms are grouped in a way that they have a reception for every 10-12 rooms so you never have to fight the your way in a massive lobby. The Arabian style rooms work very well

you have access to all Pools, food spots and beaches of the Jumeirah Group - so you can walk along the beautiful beach for ever and come back by buggy.
I have stayed in the Jumeirah Beach Hotel along same stretch and although they are run by the same people the food at AL Masyaf was a let down and breakfast was no where near JBH. pool food also. we ended up eating our dinner at JBH restaurants. but breakfast we had no option.

The kidz club had a great pool but again JHB is a better Club with more life and activities - Both grant you access to Wild WAdy

Overall if you are a couple planning to relax this is an amazing spot. beach service is amazing the size meant you do not feel the crowds as you do in other Jumeirah Group hotel. with kidz JBH just works better and we came with Three kids under 6yrs.

I would defiantly come again when my three grow up

Room Tip: make sure you are in the enclosures near the Beach not across the water features
See more room tips
  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review
November 21, 2012
Dear Guest

Thank you for recommending Madinat Jumeirah on TripAdvisor following your recent stay at Dar Al Masyaf. At Madinat Jumeirah, we always strive to exceed guest expectations and for them to have an enjoyable stay, I am delighted that it remains a memorable one for you.

Once again, thank you for sharing your feedback and we certainly look forward to welcoming you back to Madinat Jumeirah or to our sister property, Jumeirah Beach Hotel in the future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“WONDERFUL HOLIDAY”
5 of 5 stars Reviewed November 7, 2012

Better late than never. Our Holday was 2nd week in August 2012.

Following a shaky start at Al Qasr check in and having to ask 5 times for our Luggage to be collected on departure.

We arrived early and did not expect our room to be available, but were told that it would be ready in around an hour and a half. After paying for extortionately priced Breakfast (especially when some are complimentary, as in a previous review), we returned to the Reception after 2 hours to be told that the room was not available and no idea when it would be. Another 4 hours later we got into our room and our Holiday began. From then on everything was perfect, resort was beautiful, food and staff amazing. I would like to say a special thanks to our Butlers Ganet and Dinu, who were always smiling and took care of everything for us. Although it was extremely hot at this time of year, we managed to keep cool with the lovely pools.

Hopefully the check in and Luggage collection issues will be resolved by next visit, as we are already planning to return next year.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review
November 21, 2012
Dear Guest

Thank you for sharing your feedback following your recent stay at Dar Al Masyaf, Madinat Jumeirah.

Allow me to apologise for the issues that you have encountered upon your arrival at the hotel, please be assured that I have addressed this to the relevant departments to avoid the same from taking place in the future.

I am delighted to learn from your review that the remainder of your stay was enjoyable, I have passed your comments to Ganet and Dinu whom I am sure will equally be delighted.

Once again, thank you for sharing your feedback and for indicating that you are planning to return next year. We all look forward to welcoming you and your family back to Madinat
Jumeirah.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Dar Al Masyaf at Madinat Jumeirah

Also Known As:
Dar Al Masyaf At Madinat Jumeirah Hotel Dubai
Dar Al Masyaf At Madinat Jumeirah Hotel
Dar Al Masyaf
Address: Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotels in Dubai
#3 Family Hotels in Dubai
#4 Luxury Hotels in Dubai
#5 Romantic Hotels in Dubai
#23 Business Hotels in Dubai
Price Range: $$$$
Hotel Class:5 star (5*)
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