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“Madinat perks but with an extra bit of privacy” 5 of 5 stars
Review of Dar Al Masyaf at Madinat Jumeirah

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Dar Al Masyaf at Madinat Jumeirah
5.0 of 5 Resort   |   Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates   |  
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Ranked #1 of 478 Hotels in Dubai
Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Madinat perks but with an extra bit of privacy”
5 of 5 stars Reviewed November 16, 2012

Dar al masyaf is several clusters of private villas nestled away from the hustle and bustle of the sister hotels Al Qasr and Mina a Salam. Access it by buggy or abra, definitely use the abra, it makes it all a bit magical in the night.
We were lucky to have a one bedroom suite, traditional Arabic decor and very ott. The bathroom come walk in closet is huge!!
The king size bedroom is heavenly and if you have friends or family in Dubai the living dining space can accommodate a large party of people.
The perks of these villas are the on call butler, the private pools or the sea on your doorstep.
Not forgetting the free bar in the villas courtyard for pre dinner drinks.
No matter where your room is situated you are 5 minutes to all the bars and eateries of the Madinat.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 19, 2012
Dear Guest,

I would like to thank you for taking the time to post a review following your recent stay with us at Dar Al Masyaf, Madinat Jumeirah.

I am delighted to learn that we managed to exceed your expectations both with the product and service that we extend throughout the resort. I have shared your feedback with the rest of team and they were very happy to know that their efforts are highly appreciated by our guests.

Once again, thank you very much for recommending our Resort. We certainly look forward to the opportunity to welcome you and your family back to Madinat Jumeirah in the near future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (495)
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Moscow
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 9, 2012

I would like to start by saying that Madinat Jumeirah is a high quality hotel complex with decent service and decent accommodation. It has always amazed me how they manage this property - everything works, somethimes better, sometimes worse but you always feel some sort of support.
We have stayed in Madinat for more than 6 years and it has always been cosidered by us as one of the most "predictable" hotels which is very important when you travel with kids and do not want to see any "surprises". However this time it has become obvious that Madinat requires some improvements - the interiors are tired, the food in the restaurants is average, the service (though in general very good) should be sharpened. But the most importantly you start feeling yourself as a part of a complicated hotel mechanism not as a valued guest. Everyone is smiling and trying to help you out but at the same time you feel lost when you have to wait for the ordered food for 30 minutes or when the quality of food leaves much to be desired.
Nevertheless we like this hotel and we will probably come back one day.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 21, 2012
Dear Guest

Thank you for choosing to stay at Madinat Jumeirah over the years and for sharing your feedback following your recent experience with us.

We truly value your constructive feedback especially with regards to the hotel interior and service provided. Our guest feedback is very important in order for us to maintain or improve our product and services. Please accept my humble apologies for the service shortfalls.

Once again, thank you for your continued loyalty towards Madinat Jumeirah, we certainly look forward to welcoming you and your family back to the resort in the future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Ar Riyad, Saudi Arabia
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 9, 2012

Loved the layout and the options of travelling by Buggy or little boats across the hotel.. It was magical ride for kids. The rooms are grouped in a way that they have a reception for every 10-12 rooms so you never have to fight the your way in a massive lobby. The Arabian style rooms work very well

you have access to all Pools, food spots and beaches of the Jumeirah Group - so you can walk along the beautiful beach for ever and come back by buggy.
I have stayed in the Jumeirah Beach Hotel along same stretch and although they are run by the same people the food at AL Masyaf was a let down and breakfast was no where near JBH. pool food also. we ended up eating our dinner at JBH restaurants. but breakfast we had no option.

The kidz club had a great pool but again JHB is a better Club with more life and activities - Both grant you access to Wild WAdy

Overall if you are a couple planning to relax this is an amazing spot. beach service is amazing the size meant you do not feel the crowds as you do in other Jumeirah Group hotel. with kidz JBH just works better and we came with Three kids under 6yrs.

I would defiantly come again when my three grow up

Room Tip: make sure you are in the enclosures near the Beach not across the water features
See more room tips
  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 21, 2012
Dear Guest

Thank you for recommending Madinat Jumeirah on TripAdvisor following your recent stay at Dar Al Masyaf. At Madinat Jumeirah, we always strive to exceed guest expectations and for them to have an enjoyable stay, I am delighted that it remains a memorable one for you.

Once again, thank you for sharing your feedback and we certainly look forward to welcoming you back to Madinat Jumeirah or to our sister property, Jumeirah Beach Hotel in the future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2012

Better late than never. Our Holday was 2nd week in August 2012.

Following a shaky start at Al Qasr check in and having to ask 5 times for our Luggage to be collected on departure.

We arrived early and did not expect our room to be available, but were told that it would be ready in around an hour and a half. After paying for extortionately priced Breakfast (especially when some are complimentary, as in a previous review), we returned to the Reception after 2 hours to be told that the room was not available and no idea when it would be. Another 4 hours later we got into our room and our Holiday began. From then on everything was perfect, resort was beautiful, food and staff amazing. I would like to say a special thanks to our Butlers Ganet and Dinu, who were always smiling and took care of everything for us. Although it was extremely hot at this time of year, we managed to keep cool with the lovely pools.

Hopefully the check in and Luggage collection issues will be resolved by next visit, as we are already planning to return next year.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 21, 2012
Dear Guest

Thank you for sharing your feedback following your recent stay at Dar Al Masyaf, Madinat Jumeirah.

Allow me to apologise for the issues that you have encountered upon your arrival at the hotel, please be assured that I have addressed this to the relevant departments to avoid the same from taking place in the future.

I am delighted to learn from your review that the remainder of your stay was enjoyable, I have passed your comments to Ganet and Dinu whom I am sure will equally be delighted.

Once again, thank you for sharing your feedback and for indicating that you are planning to return next year. We all look forward to welcoming you and your family back to Madinat
Jumeirah.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 6, 2012

Oh dear! The great service levels that have been the jewel in the crown of this magnificent hotel and the Madinat Jumeirah resort have dramatically slipped! Never before have we felt anything other than privileged to stay at DAM, but never before have we been answered back by staff, never before have we felt we'd have rather been elsewhere rather than stuck on the outskirts of the hotel complex with no buggies or boats available to transport us!
Is Madinat Jumeirah under financial pressure? Are costs being cut at the expense of service?
Why else were there so many unused boats left docked around the waterways, so many unused buggies parked behind the staff canteen, yet so many hotel guests desperately trying to get to their rooms, restaurant reservations, the Pool, Wild Wadi etc etc
As for the answering back...that was a total shock! Butlers at DAM are renowned for their service levels but one in Villa 28 was more interested in surfing the net than accepting that the room fridge was not working properly (for her information, some hotels can provide fridges which keep your beer ice cold, as opposed to barely cool). It would also have been expected that our room's air con would have been fixed properly, yet in all the time we were there it struggled to cope with the lower temperatures, yet we were faced with a surprising "that'll do" attitude from the butler.
Previously I had DAM/Al Qasr down as one of the best "all round" hotels in the World and have recommended it copiously. There was nothing to fault it whether you are young or old, couple or family. Now sadly there is. Madinat Jumeirah has been built on service levels. Those fabled service standards are slipping. What a desperate shame.

Room Tip: All rooms are superb, but make sure the air con works fully when you arrive and insist on changing r...
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 21, 2012
Dear Guest

Thank you for returning to Dar Al Masyaf and taking the time to share your recent experience via TripAdvisor.

It is not our intension to reduce any services or facilities within the resort and I am sorry that you felt this was the case. Our main focus is for all of our guests to have a memorable and enjoyable stay however I thank you for sharing your constructive feedback. I appreciate you bringing the various issues that you have experienced to my attention, in order that I have the opportunity to address your feedback to the concerned departments and please be assured that all necessary action will be taken.

Once again, thank you for your continued loyalty towards Madinat Jumeirah, I certainly hope that we will have the opportunity to welcome you and your family back to Madinat Jumeirah in the future and sincerely apologise that we failed to live up to our established reputation on this occasion.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bucks
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

This was my third stay at DAM and will not be my last! You cannot fault this hotel the food and choice of restaurants is unbelievable. The politeness and helpfulness of the staff is fantastic as is the attention to detail. Great location beautiful beach and views! Look no further!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 11, 2012
Dear Guest,

Thank you for sharing your feedback following your recent stay at Dar Al Masyaf, Madinat Jumeirah.

I am delighted to learn that you enjoyed your 3rd stay with us and your kind words are greatly appreciated. I will definitely share your feedback with the rest of the team.

Thank you for your continued loyalty towards the resort, we certainly look forward to welcoming you back to Madinat Jumeirah, hopefully in the very near future.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dubai
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 31, 2012

I think this hotel is by far the most hidden Gem of Madinat Jumeirah. It is exclusive, quiet, outsandingly comfortable.
Going throught the waterways of madinat Jumeirah, which is the real Jewel of Dubai's hotel scene, is magic. Think arabian Venice, or arabian Brugges. New of course, but definitly not fake. Grandiose but definitly not over done.
Dar al Masyaf is basically a number of villas, each one consisting of a certain number of rooms and suites, randomly nestled between gardens, waterway, and the azur waters of the Gulf.
Reaching the villa through a Abra ride on the waterways is an experience. Checking in in the villa itself is easy and gives you right away the feel that we are not here to show off, but to live luxury.
My suite was perfect, so elgantly decorated but so simply. I love the wood everywhere.
There is warmth in the fabrics, in the furniture.
Basically, living in Dar al Masyaf means you are so away and close to everything. After a day at the pool, having a drink in the Majlis of the villa, for free, and having a chat with some other visitors, are great things to do.
madinat Jumeirah is the Crown, and dar al masyaf is the finest of its jewels.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Dar Al Masyaf at Madinat Jumeirah, responded to this review, November 5, 2012
Dear Guest,

I am very delighted to learn that you and your family enjoyed your recent stay with us at Dar Al Masyaf and that you in particular very happy with the quality of product and services provided to our guests within the resort.

Once again, thank you for posting a review on Trip Advisor and for recommending our hotel . We certainly look forward to welcoming you back to Madinat Jumeirah, hopefully in the near future.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dar Al Masyaf at Madinat Jumeirah

Address: Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Dubai
#1 Top resorts Hotel in Dubai
#1 On the Beach Hotel in Dubai
#1 Spa Hotel in Dubai
#1 Family Hotel in Dubai
#1 Romantic Hotel in Dubai
#5 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Dar Al Masyaf at Madinat Jumeirah 5*
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Also Known As:
Dar Al Masyaf At Madinat Jumeirah Hotel Dubai

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