My Wife and 3 year old daughter have just arrived back from our second Christmas stay at the Al Qasr. We are not one for returning to a venue as there is a whole world out there to experience, but the Al Qasr ticked so many boxes the first time around that we decided to see if it could match the great holiday we had in 08. It did. We booked the standard room, paying the extra again for the Premium Leisure Club. It was good to see familiar faces again amongst the staff (and some guests), and even the lady who babysat for us the previous year had changed her shifts to free up her evenings in case we required her services again. The staff at the PLC (premium leisure club) were again excellent, they really work hard to assist you with what ever you require. In fact if you had to give a negative about the PLC, it would be that because the service is so good you don't tend to travel up to the main lobby area which is truly stunning at Christmas. The PLC just needs a bit of grandeur added, but I would happily take its comfortable decor with great service any day. What else can I quickly add about the hotel. As I've said the staff are superb. The pool is large, warm and watched over by several life guards, so you feel totally relaxed swimming with your child. It isn't too deep in any area and has some shaded areas to so you can escape the direct sun if you wish. There is also a purpose built childrens pool with a slide, fountains and indoor play area. This is separate to the main pool area for those worried about a gathering of screaming infants! The beach has plenty of sun loungers and the staff there are very attentive. When you arrive on the beach a man will come over with towels and make up the sun lounger. There are waiting staff ready to take your drinks/food orders. There are others who throughout the day come by and offer you a cold towel, ice lollies and if you are feeling up to it - a glass of champagne. All these services are also available at the pool. The restaurants all provide good service and very good food. I recommend taking the boats around the canals at night as the waterways are beautifull lit. If you don't wish to take a boat during your stay, or walk, you can always be taken to your destination by golf buggy, another good way to see the grounds. There are plenty of activities available from watersports to tennis. I was lucky enough this year to be playing tennis next to Roger Federer as he warmed for the Capitala Exhibition at Abu Dhabi, not many can say that. Also, what a gent he was, chatting with us afterwards. A truely great holiday memory. We also played golf at the Els Club which was arranged by the hotel. No surprise that it all went effortlessly. Airport transfers were a delight. As PLC guests the transfers were free and the cars luxurious.
Were there any negatives? Yep, a few minor niggles, it would be pretty naive to think that a hotel of this size could run perfectly for all of the guests all of the time. Did the small issues I encountered ruin the day, no. If you have a problem, talk to a member of staff and things are rectified quickly. I suppose I should give an example. When we arrived at our room on Christmas Day at 2.30am we noticed there was no bed made up for our daughter (large sofa bed). We brought it to the attention of reception and then 2 minutes later housekeeping arrives and it was rectified within 5 minutes.
Some people mention the cost of eating out and drink at the hotel. Yes it is expensive, very pricey in fact. But it didn't put us off going back, and yes you can sit there and say this £100 bottle of wine will only cost me £30 back home, but the whole holiday has cost so much anyway why sit there moaning now, just look around you, you're paying for the whole experience. Or just order a different bottle of wine:-) Just a quick note, those upgrading to the PLC get a 'happy hour' (6-8pm) every day which is basically free alcoholic drinks, yes including champagne.
One final thing, the New Years Eve Gala. If you get a chance - go! Stunning venue, food, music, service and fireworks.
I think thats about it, please contact me if you need more information. Theres probably plenty I haven't conveyed but I haven't got all day to keep writing, I have unpacking to do!
Rgeards, The Berry Family.
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- Also Known As:
- Al Qasr At Madinat Jumeirah Hotel Dubai
- Madinat Jumeirah
- Al Qasr Hotel Dubai
- Al Qasr Dubai