If you are in Dubai and looking for an excellent first class, 5 star afternoon tea then I without hesitation recommend you go to Al Qasr. We were a party of 3, I was treating my mother and grandmother during their visit to Dubai and after lots of research and personal recommendations I chose Al Qsar.
We arrived via the abra water taxi which we didn't have to pay for as we had a reservation (be sure to pre book your afternoon tea and they will send you a confirmation number via text message which you show to the abra water taxi to avail charges) this was such a lovely way to arrive. We were then greeted at the door by a striking friendly rather tall guy (see picture) whose name I did not get but he was so very welcoming and immediately engaged in conversation making us all feel welcome and excited for our afternoon ahead.
As we arrived at the Al Fayrooz Lounge, again we were immediately greeted and shown to our table outside on the terrace which had been reserved for us. I cannot fault the location, our table was fantastic, overlooking the canals of Madinat with the ocean in front and the Burj Al Arab to the side, it almost felt like we could reach out and touch it, this view made for some excellent photo's.
The one thing I have to stress on is the service, the staff were so professional yet personable and cannot do enough for you. We had Mohammed and Grace looking after us and both of them are a credit. Their attentiveness and the way they made us feel very special really made our experience wonderful. Nothing was any trouble and they both chatted with us and happily obliged to any request with a genuine enthusiasm. There was a slight wind when we arrived and Grace immediately came and offered us pashmina's to keep warm, which most definitely impressed my 84 year old grandmother.
The afternoon tea itself we could not fault, amazing! Firstly there is a vast selection of wonderful tea's to choose from, we were spoilt for choice but the great thing is you can change your choice with each refill and rest assured they are happy to refill as many times as you like, which was fantastic. I do believe you can also choose from a coffee selection, but being typically British we stuck to the tea. The cake tier that was brought out had a delicious selection of sandwiches and cakes which Grace described to us one by one so we knew exactly what we were eating. Everything so fresh and beautifully presented. A basket of fresh scones and raison bread accompanied by jams, clotted cream and honey was also brought...we didn't know were to start it all looked truly wonderful. Throughout the whole experience we were well looked after but it did not feel imposing, They constantly asked would we like our sandwiches and cakes replenished which was fantastic and just when we thought we couldn't eat another thing we were advised about the cake stand inside. Here you can could choose from a variety of cupcakes and pastries...Grace was kind enough to bring us a selection which was perfect as we were so comfortable and enjoying our view so much it meant we didn't have to move.
Overall we had a truly wonderful afternoon, we have nothing but praise for the staff, the venue, the food and especially the service. My mum and grandmother said this was their favourite part of their whole trip to Dubai and we done a lot that week, so I cannot thank you enough.
I will definitely be recommending Al Qasr to friends and I will most certainly be returning in the near future.
I would also like to mention Penny from Kenya who also works there, I think in some sort of customer relations. When we asked her for directions from the hotel she happily walked with us to show us the way as Madinat can be very difficult to navigate and we were so grateful she did as we would never have found it ourselves.
A 5* experience all round....A magical day for us to remember....Thank you! Thank you! Thank you!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Kindly accept my gratitude for the detailed positive review that you have written in TripAdvisor with regards to your experience when you had your afternoon tea at the Al Fayrooz lounge in Al Qasr Hotel.
It gives me great pleasure indeed when the efforts of our colleagues are acknowledged positively by our valued guests. I will ensure your inspiring comments will reach the Al Fayrooz Team, I further assure you that the abovementioned colleagues will be given recognition for their remarkable performance of their duties and responsibilities.
Your detailed appreciation of the food and beverage offered to you, your Mother and Grandmother, makes all the endless hours of brainstorming for ideas on how to present the signature Al Fayrooz Tea Service more worthwhile.
Thank you for recommending Al Qasr to your friends, we will be looking forward to seeing you again in Al Qasr Hotel.
Al Qasr and Dar Al Masyaf
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.