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“Exceeding expectations” 5 of 5 stars
Review of Al Qasr at Madinat Jumeirah

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Al Qasr at Madinat Jumeirah
5.0 of 5 Hotel   |   Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates   |  
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Ranked #7 of 487 Hotels in Dubai
Prague, Czech Republic
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Exceeding expectations”
5 of 5 stars Reviewed October 12, 2012

We have just returned from a week at the Al Qasr. The experience from the moment we were picked up at the airport, to the arrival and to the moment of our departure was simply a delight. The Hotel itself exceeds in its atmosphere and the staff are just about the friendliest I have ever experienced anywhere in the world. Helpful, informative and genuinely attentive to all your needs. The staff from the receptionist, restaurants, housekeeping not forgetting anyone were meticulous in every detail and just made it a pleasure to stay there and the atmosphere created with all the added amenities were a delight to enjoy with the restaurants providing experiences that we will remember forever. To all of you who manage and make this effort every day our heartfelt thanks and we will definitely make it a point to return and enjoy the experience which exceeded our expectations.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Al Qasr at Madinat Jumeirah, responded to this review, October 14, 2012
Dear Guest,

Thank you for your complimentary review on TripAdvisor, following your recent stay with us at Al Qasr. This will certainly motivate our team to continue to deliver the best service to all our guests.

It is always very rewarding to receive such compliments as the team endeavour to ensure that every guest leaves with great satisfaction.

We certainly look forward to welcoming you back to Madinat Jumeirah in the very near future.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,870 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Birmingham, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 9, 2012

Your arrival starts with a personal check in whilst your luggage is whisked to your room, you are then escorted to your suite, whic comprised a massive bedroom it must be 50 square metres of floor and 4-5 metre ceilings, sitting area, acres of wardrobe space, and lavishly equipped bath/ shower room with separate toilet and bidet.
If you like a drink of wine it may pay to take your own as being a Musllim country alcohol is heavily levied, a cheap bottle being around £60.00, but if you take your own they do not object to you removing items from the fridge to get yours in. If you are a smoker the cost is around 70 pence a pack, very cheap.
The eating is to say the least extensive, most accessed by electric motor launches that operate in a man made lagoon with accomadation and restaurants dotted along it, the Chinese food was truly exeptional, and the Iranian restaurant served portions the size of which proved quite scary, order the meat platter for two and share it amongst four and you will still be unable to consume it. The English pub type establishment was ok, with a live singer who was very good.
Breakfast is a buffet arrangement and the scope of choice was incredible, and nothing was too much trouble, if you want a latte, just ask, very leisurely affair with more than one return visit, sets you up for the day.
From the back of the hotel cross the lagoon to the beach, which is both large and exeptionally groomed, and it is spotless, wonderful views of the Burj and there is another restaurant accessed via a pier, must say though that from a distance it resembled an oil rig!!.
You must bear in mind though that is not a cut price establishment, reassuringly expensive but considerably cheaper than the Savoy, which is perhaps its closest match, although the service was probably not as fussy, but they are catering to much greater numbers, and they complete their tasks very well.

Room Tip: If you choose the front of the hotel you will get the morning sun but a boring view, at the back you...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Al Qasr at Madinat Jumeirah, responded to this review, October 14, 2012
Dear Guest,

I am very delighted to read your review and to learn that you enjoyed your stay with us. Thank you for visiting Al Qasr for your holiday and for taking the time to post a review of your experience on TripAdvisor.

At Madinat Jumeirah, we endeavor to provide nothing but the best of service and facilities to all our guests. Your kind comments regarding our resort is the reflection of our efforts in ensuring that you are well looked after and that our service standards exceeded your expectation.

We certainly look forward to welcoming you back to Madinat Jumeirah, hopefully not in to distant future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2012

We are a family of 5 and stayed here a week. We had to have 2 rooms but they have a convenient setup that allows 2 rooms next to each other with an outer door, creating a suite-like setup. The hotel is absolutely perfect and it is part of a large complex (Madinat Jumeirah) that offers shopping, restaurants, lounges, and even a night club. The beach is excellent, the pools are excellent, and they look after every need. I'd highly recommend this hotel. Its expensive so you have to be prepared for that, but its worth it if its within your budget. Awesome job to everyone there!!! The only downside to the whole experience was the check-in process isn't very efficient and they need to improve that, but a very minor issue considering the whole experience!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Al Qasr at Madinat Jumeirah, responded to this review, October 14, 2012
Dear Guest,

I am very pleased to read your review from your recent stay with us at Al Qasr, Madinat Jumeirah, thank you for sharing this via TripAdvisor.

I am delighted to read that you have been overall impressed with the quality and services provided within the resort. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

We do hope you will return to Dubai in the near future and we look forward to the opportunity to welcome you and your family back to our Hotel.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 5, 2012 via mobile

This is the most beautiful Hotel i have ever stay in mylife. Magnificient view of burj Dubai and white sand beach
Also a traditional and expensive architecure of the hotel takes person to the acient Egypt

Stayed September 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Al Qasr at Madinat Jumeirah, responded to this review, October 14, 2012
Dear Guest,

Thank you for sharing a review following your recent stay at Al Qasr, Madinat Jumeirah.

I am delighted to read that you and your friends enjoyed your holiday with us and to receive such a positive and warm review of your stay. We are most appreciative of your acknowledgment that our hotel services and facilities far exceed which you have experienced elsewhere.

I look forward to welcoming you back for your second stay at Madinat Jumeirah, hopefully in the very near future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 4, 2012

The property is simply grand with a view of the Burj Al Arab. The property has a very big private beach. As this is a resort, you have canals within the hotel and u commute within this huge property either by boats(canals) or through buggies or walking(can be tiring ;)

I was here for a close friend's wedding and we stayed for 4 days but it wasn't enough to check out and explore this huge resort. This is a ultra luxurious hotel. The rooms are very spacious, the balcony with seating area has amazing views of either the canals or the ocean and Burj Al Arab. The hotel is connected to the Burj and u can go there by a buggy taken from any point.
The bathrooms are spacious too. The rooms is serviced twice atleast.

There is an amazing salon in the hotel...very good hairstylists but obviously expensive as its in a 5* hotel.
The breakfast was amazing each day. simply superb!!! There is wide vairety and a lot of cuisines to choose from.
The staff is helpful and courteous.The staff is very well trained.
The check in & check out was quick too!
The pool is huge and there is ofcourse a bar serving drinks @ the pool.

One of the finest hotels I have stayed in. Simply fabbbbbbb!

p.s- definately do the desert safari and visit the burj khalifa (tallest building in the world) and a few famous malls too.

Room Tip: Even if the rooms are away from the lobby you can use either boats(canals) or buggies to get to brea...
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  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Al Qasr at Madinat Jumeirah, responded to this review, October 14, 2012
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor and it is never too late for us to hear from our guests.
I am delighted to read that you and your friends had a memorable stay with us at Al Qasr, Madinat Jumeirah. We pride ourselves in delivering a unique arabian experience for all our guests, and I am therefore delighted to learn that we were successful in achieving this for you and your friends.

Your kind acknowledgement of the resort product, facilites and the team are truly appreciated, I am certain that the team will be all delighted to learn of your comments.

Once again, I appreciate you recommending our Hotel and I do hope we will have the chance of welcoming you and your friends back to the resort in the future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 4, 2012

I have visited plenty of hotels in dubai, and they all ranged from excellence to the other side of the scale. every hotel had its good points and bad points. However I do have favourites which I go to depending on the style of my visit. This Hotel is a quiet, relaxing hotel, the rooms are nice and comfy, beds will make you sleep deeply and you wont hear a single sound of distrurbance the whole day regardless of who is staying next to you. Toilet is well arranged, however you have to ask for amenities which a 5 star hotel should avoid. The resturants in the hotel are nice and the daily breakfast compared to other hotels is good. The business launge which was nice is however far away if you are staying in the other side of the hotel, it is worth investing in another one on the other side rather than spending 5 min traveling back and forth. The exterior of the hotel and the interior is well designed and the Kids who were with me and really enjoyed the hotel and its facilities. The beach is one one of the best beaches you will see in dubai, far more better than top rated Hotels such as Atlantis. This is why I will go back to this hotel again and again, just beatuful, clean and relaxing beach. The kids area which is a mini water park is a very well thought of idea, that is a big bonus for the hotel. you have to know that this hotel is connceted to another hotel and both these hotels are in the Jumeriah region. You can travel back and forth to the other hotel by a small boat which is very nice if the weather was not humid ( only few months in the year). Plenty of resturants between the two hotels and a Soug for shopping and you can even go to Wild Wadi Water park from this hotel. Very nice for a family break. The only thing which I advice those travelling to this hotel to try and avoid is never leave the room when checking out unless your bags are down in the lobby. I had to wait for 45min in the car to get that sorted out, I had to talk to many people about that. My advice the hotel should seriously have its reception made bigger and in a place where they can see all customers rather than the customer looking for them and feeling not welcomed, or make sure some one from staff is standing in the area next to the reception. The reception is on the right side when you step into the hotel and kind of gives you the feeling, no one can see you if you done want them to see you. The Hotel staff overall were ok, but mode swings do seem obvious on some faces, nevertheless I had no problem other than the Bags during check out. Next time I will go there and make sure it wont happen because to be honest the Hotel is one of the good ones I have been too.

Room Tip: Choose a room overlooking the Beach.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Al Qasr at Madinat Jumeirah, responded to this review, October 14, 2012
Dear Guest,

Thank you for sahring your review of your recent holiday with us at Madinat Jumeirah.

I was of course concerned to learn of the disappointing element with regards to your departure experience which fell below the high standards we strive to achieve. Please accept my sincere apologies for the shortfalls you experienced. I would like to reassure you that this is not indicative of our company standards. I have notified the relevant departments of the issue highlighted, and in our continuous effort to exceed guest expectations they will be taking corrective action.

Once again, I appreciate you taking the time to share your experiences on TripAdvisor and we all look forward to welcoming you and your family back to Madinat Jumeirah, hopefully in the very near future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Bucuresti, Romania
Top Contributor
54 reviews 54 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 1, 2012 via mobile

A very nice hotel,a great view of Burj Al Arab , the Friday brunch was very good,the personal very kind,I really loved everything there. I will definitely return when I will visit Dubai next time. I loved also the boat trip.

Stayed December 2011, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Al Qasr at Madinat Jumeirah, responded to this review, October 14, 2012
Dear Guest

It is with great pleasure to read your very kind review. I am pleased to learn of how you value our Hotel and I would like to express my sincere appreciation for positive feedback.

Indeed, we do pride ourselves on our fabulous team of colleagues who is equally grateful for your warm acknowledgement of our efforts to exceed your expectations.

Thank you for making Al Qasr your destination of choice. We certainly look forward to welcoming you and your family back to Madiant Jumeirah in the very near future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Qasr at Madinat Jumeirah

Address: Al Sufouh Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Dubai
#5 Spa Hotel in Dubai
#5 Romantic Hotel in Dubai
#6 Luxury Hotel in Dubai
#8 Business Hotel in Dubai
#17 Family Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Al Qasr at Madinat Jumeirah 5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Al Qasr At Madinat Jumeirah Hotel Dubai
Madinat Jumeirah
Al Qasr Hotel Dubai
Al Qasr Dubai

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