Ironically, this restaurant was not our first choice - but after enduring long lines at Texas Roadhouse, Noodle House and PF Changs, we decided to pop in to this new edition located in the heart of the restaurant district of Dubai Mall. The fact it was half empty worried me at first - but perhaps Mexican is not quite everyone's cup of tea.
We wanted a quick meal so we ordered a plate of Chicken Quesadillas and Chicken Enchilada. It was served remarkably quick and was accompanied with brown rice and refried beans. And i must say, it far exceeded my expectations. My only complaint would be the hostesses - of which there were 3 i observed - who are absolutely clueless. All the waiters were busy, so i tried to catch the attention of one of the hostesses who were moping around or playing on their iPhones - and they clearly don't understand body language (if someone looks around, it generally means they need something!) When i finally got her attention to ask for extra guacamole - she disappeared for 12 minutes only to return and tell me "we have to charge you". Wow, it took that long to find that out? Why didn't you know that in the first place i mused to myself. I told her i don't mind - just get me the guacamole (i had almost finished my Quesadillas at this point) Another 10 minutes later she brought it - a tiny ramekin that would cost me a whole 8AED (i know Avocados are expensive - but i could have bought myself 2 whole ones for this price!)
Besides the lacklustre service experience, the food was delicious and fulfilling. The restaurant itself could be a little more rustic and cozy - i found the contemporary decor a little too "clinical". However, a few of the managers did come to ascertain our experience which i found refreshing - but i didn't complain because i am in the restaurant business myself and i know every establishment goes though growing pains. Hopefully, they'll have gotten their act together by the time i make my next visit!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.