The Carlton Tower is ideally placed with a short 5 min stroll to the Gold and Spice markets. The river is across the road so position is excellent. Problem is that the reception staff look like they have been told the world will end in a few months. Never seen such a miserable group of people. The concierge though was excellent. I was told by reception that I had to pay the bill on checkout and the woman was quite rude. Then she realised that my company was paying the bill and simply grunted. No apology
The rooms are adequate and quite large and for the rate they are good for value. Bit used looking but I would stay there again.
At the moment it is a 3.5 star hotel. Cheer the reception staff up and tell them that it is them that the customer sees first and you will have a 5 star. So easy to fix the problem but someone isn't getting it. Some people look but don't actually see.
- Also Known As:
- The Carlton Hotel
- Carlton Tower Hotel Dubai
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