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“Remarkable and Excellent Service!!!!!” 5 of 5 stars
Review of The Oberoi, Dubai

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The Oberoi, Dubai
5.0 of 5 Hotel   |   Burj Area - Business Bay | Sheikh Zayed Road, Dubai 71847, United Arab Emirates   |  
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Ranked #5 of 503 Hotels in Dubai
Stockholm, Sweden
1 review
2 helpful votes 2 helpful votes
“Remarkable and Excellent Service!!!!!”
5 of 5 stars Reviewed August 1, 2014

Remarkable and Excellent Service, My family with my parents were so pleased and satisfied with their services, especially that they took extra good care of my child, he was given special room service and breakfast. Enjoyed staying in the luxurious clean big connecting rooms.Biggest credit to personnels in the restaurant with their excellent services from breakfast to dinner. Will surely stay in Oberoi when we come back again.

Room Tip: Connecting rooms were best and huge when traveling with whole family .
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karim B, General Manager at The Oberoi, Dubai, responded to this review, August 3, 2014
Dear Guest,

Thank you for staying at The Oberoi, Dubai and we are very pleased having you with us.

Thank you so much for your comments on our service, facilities and colleagues.

People are the life and soul of our hotels – these wonderful ladies and gentlemen with their genuine care and warmth ensure that every interaction with our guests is a wonderful moment of truth. We are fortunate to have such a wonderful team. I have shared your recognition with our colleagues – your words of praise will further inspire them in their pursuit of excellence.

Your sentiments are precious – thank you so much for taking the time to write to us.

It was a pleasure to have you stay at The Oberoi, Dubai and we look forward to welcome you back again soon.

Warmest regards,
Karim Bizid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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899 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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English first
Ahmedabad, India
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2014

I recently went to Dubai for celebrating my 21st Wedding Anniversary and we stayed in Oberoi, Dubai. We enjoyed the peace and quiet we needed, offered in all the facilities of their hotel. This definitely added to the excellent service of the staff of Oberoi- Dubai. Me and my wife were overwhelmed by their Welcome and Beautiful Surprise which they have given as a team on our Anniversary. Room was beautifully decorated. For Rooms Many thanks to Mr. Amit Lakhanpal. Food Arrangements at Restaurant Ananta was superbly prepared and well served and for that would like to convey special thanks to Ms. Sandhya Joshi & Mr. Fabien Gastinel. We were very happy with the treatment . It was really a great pleasure for us to get acquainted with Oberoi Team-Dubai.

our stay was too good, comforting, secure & memorable.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karim B, General Manager at The Oberoi, Dubai, responded to this review, August 3, 2014
Dear Guest,

I am truly touched with your meticulousness and genuine sentiments.

Celebration of a very significant and important occasion is a special moments to be cherished – it is truly heartening to know that we played a role in enhancing such a special occasion for you and your wife. Please thank your wife and tell her that it was a privilege for us to have her at our hotel.

I have shared your appreciation with Amit, Fabien and Sandhya and the rest our team – your words of praise means the world to them and will encourage them in their continuous pursuit of excellence.

Meanwhile, we look forward to welcoming you and your wife back at The Oberoi,Dubai in not so distant future.

With warmest personal regards,
Karim Bizid
General Manager
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Lucerne, Switzerland
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 30, 2014

I stood in several Oberoi Hotels around the globe, always enjoy the great style and special atmosphere. This one for the first one which was not meeting my expectations as a Oberoi Hotel, had not same clear style, and the food was not as special as I have it experienced before. The room itself is large and the staff is very assertive, but not as welcoming as I have experienced it before.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karim B, General Manager at The Oberoi, Dubai, responded to this review, August 3, 2014
Dear Guest,

Thank you for staying at The Oberoi, Dubai during your travel to the UAE in January and we are very pleased having you with us.

I was disappointment to know that we have failed to met your expectations and we are unable to provide you with the unparralleled service quality The Oberoi is known for during your stay with us. Please accept my sincere apologies for the inconvinience that may have caused you. Please let me know on how we can improve for us met your best satisfaction.

Meanwhile, we look forward to welcoming you back at The Oberoi, Dubai again soon.

Kind regards,
Karim Bizid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

I recently stayed at the Oberoi Hotel in Dubai for a 3-day work trip. Even though the 45 degree heat was outside unbearable at times, being inside the Oberoi was like an oasis. Amazing quality and service from the bellman, breakfast to the spa! The hotel was luxurious, with a very large room + office suite and even the hotel limo was not much more expensive than the local taxis. For a hotel just one year old in a city glittering with new hotels, the Oberoi definitely stands out in the amazing service, attention to detail and comfort. Bravo!

Thank you and I look forward to my next stay there soon!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karim B, General Manager at The Oberoi, Dubai, responded to this review, August 3, 2014
Dear Guest,

Thank you for your amazing review posted on Trip Advisor regarding your recent stay and we are indeed very pleased having you with us.

We are overwhelmed to know that we have met your expectation and appreciated our room, breakfast, spa, limo transfer and most of all, our impeccable service and hospitality provided by our colleagues.

As promised, we look forward to welcoming you back at The Oberoi, Dubai on your next travel to the UAE soon.

Warmest regards,
Karim Bizid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 25, 2014

Hotel staff very attentive and could not have done more to help with enquiries. They organized breakfast early for us in our room as we had an early checkout. The staff were delightful.
The hotel room was the best and extremely clean. Lots of little extras were provided and appreciated. Would happily stay there again. Thank you Oberoi.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karim B, General Manager at The Oberoi, Dubai, responded to this review, July 27, 2014
Dear Guest,

Thank you for staying at The Oberoi Dubai during your recently and we are very pleased having you with us.

We appreciate spending your valuable time to share your feedback online and we are delighted that your stay with us was memorable.

At the Oberoi Dubai, possibilities are endless and you are assured of our uninterrupted attention and impeccable services.

Once again, thank you for sharing your feedback on Trip Advisor and as promised, we look forward to welcoming you back soon.

Warmest regards,
Karim Bizid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 24, 2014

From the moment the hotel's driver picked us up, we knew we were in the best of hands. We pulled up after a 13 hour journey and were greeted at the front door of the hotel by numerous people greeting us by name. They didn't even have us check in at the front desk and we were taken right up to our room which was absolutely one of the most breathtaking places I have never stayed.

They just could simply not do enough enough for us during our entire stay. We had a small issue with our rollaway bed and it became almost the full-time job of the hotel to make sure that we were comfortable (almost like the story the Princess and the Pea)

Fabian the front desk manager, housekeeping, and the numerous concierge, took the very best care of us and there is no other hotel I could imagine ever staying in especially being a single mom with two young teenage girls.

Because it is Ramadan and food is not easily accessible during the day, we ended up eating in other hotels. So even though we weren't here for many days we visited a few other hotels and honestly this is the most beautiful.

Even when booking the room with Jamie in the Oberoi New York office I just knew that we were going to have a fantastic time.

The pool, gym and spa are amazing, the hotel is centrally located and our comfort and safety seemed to be every one of the staff members top priority. We are sad to go, but so glad we were on our way to three more Oberoi Hotels in India!

Thank you Oberoi Dubai!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karim B, General Manager at The Oberoi, Dubai, responded to this review, July 27, 2014
Dear Guest,

Thank you very much for your remarkable review on Tripadvisor. We are thrilled to hear that you had a fabulous time at The Oberoi Dubai, which is indeed centrally located along DIFC, Burj Khalifa and Dubai Mall.

At The Oberoi, Dubai, all colleagues makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us.

Meanwhile, we earnestly looking forward to welcoming you back at The Oberoi, Dubai on your next travel to Dubai in not so distant future.

Warmest regards,
Karim Bizid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 23, 2014

In a land of royalty, the staff of Oberoi hotel Dubai makes you feel like one.

My wife & I were intending to stay for 3 nights but ended up extending another 3 nights. Everything is perfect from the huge size of the room, the full height glazing in the bathroom yet giving you a sense of privacy, the feel of timber floors on your bare feet, the impeccable everyday cleaning of your room, the courteousness, friendliness & the politeness of all the staff makes your stay a very memorable one.

Would like to commend Nathalie for giving a very warm & informative welcome about Dubai & also to Panja for his tireless effort in cleaning our room daily. Aside from the culinary experience, the staff in the Nine 7 One restaurant makes your dining worthwhile.

This hotel deserves to be in the top three of all hotels in Dubai. Kudos to the General Manager for a fantastic job of giving the pleasure to everyone who stays in this hotel ! Perfect but not pricey!




of privacy

Room Tip: Ask for a room with the Burj Khalifa & watch how the building change colour at dawn
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karim B, General Manager at The Oberoi, Dubai, responded to this review, July 27, 2014
Dear Guest,

Thank you for having taken the time to share your wonderful experience with us online.

At The Oberoi, Dubai, all colleagues makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us.

Furthermore, we are glad that you have appreciated and enjoyed your sumptuous meals at Nine7One Restaurant as well as the overall facilities in the hotel.

Once again, thank you for sharing your feedback on Trip Advisor and for recommending our new Hotel as your favorite place in town.

All team members and I, look forward to welcoming you back to your new “home away from home” in the near future.

Kind regards,
Karim Bizid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Dubai

Address: Burj Area - Business Bay | Sheikh Zayed Road, Dubai 71847, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 503 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Oberoi, Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A contemporary luxury hotel that embodies height, light and space and overlooks the iconic Burj Khalifa. The Oberoi, Dubai is located within minutes from the Dubai Mall and the Dubai International Financial Centre. The 252 spacious guest rooms and suites have floor to ceiling windows and offer spectacular views of the city’s skyline. ... more   less 
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