This has to be one of the worst Rotana buffets in Dubai. I'm a big fan of Rotana but Channels has really let them down. The staff are generally rude and most unhelpful. The service is without doubt, the worst I have experienced in the UAE. Up to 20 mins waiting for a simple drink from a waitress. I was recently there for a Mexican themed night and the food in the hot plates were constantly running low and it was near on impossible to get one of the cooks at the live cooking stations to cook anything....they were never there or there was one cook for 10 hungry patrons. I'm 100% never coming back here!!!
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