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“Absolutely amazing hotel” 5 of 5 stars
Review of Fairmont The Palm, Dubai

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Fairmont The Palm, Dubai
5.0 of 5 Hotel   |   Palm Jumeirah, Dubai 72413, United Arab Emirates   |  
Hotel website
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Hotel amenities
Special Offer
3rd night free
Ranked #28 of 478 Hotels in Dubai
Newcastle
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Absolutely amazing hotel”
5 of 5 stars Reviewed July 23, 2014 via mobile

Arrived early hours in the morning with warm welcome. Room was gleaming and everything you could need on holiday and amazing view and balcony. Staff were extremely friendly and restaurants top quality food and service with restaurant Ba a must visit. Only a negatives like all hotels cost of the mini bar and whilst service extremely friendly often at times frustratingly slow. If they could get the same service standards of the Conrad Dubai and put them in this hotel it would be one of the worlds top hotels.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, July 24, 2014
Dear kris3214Newcastle,

Thank you so much for all the trouble taken to tell us and others how you thoroughly enjoyed the hospitality, guest room, magnificent view and food and beverage offerings of our resort!

We have also duly noted your feedback regarding the service. Please accept our apologies for any inconvenience caused. I have personally addressed your comments to our team members to ensure we make further improvements in this area.

Once more, thank you for your visit. Fairmont The Palm awaits for your return visit!

Sincerely,
Mark Sawkins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,127 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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Mumbai
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

very happy with Fairmont Dubai ... hotel is great and clean and best service ...
people are friendly and always happy to help and assist ... I had no bad experience so far ... the bar is good ... the food is ok ....

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, July 24, 2014
Dear Badiani S,

Thank you for taking the time to share such wonderful comments following your recent stay with us!

We are delighted to hear that you enjoyed our facilities and overall experience at our resort. Your feedback is invaluable to us which inspires our team as we continue on our journey.

We look forward to welcome you back to Fairmont the Palm the next time you are in Dubai!

Sincerely,
Mark Sawkins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binda, Australia
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 23, 2014 via mobile

We had a fantastic stay here for 3 nights. This is a beautiful 5 star hotel with everything you could want.
The rooms are beautifully decorated, a comfortable bed and well equipped bathroom. There is lots to do and the scenery from the hotel verandah is beautiful. Would stay here again.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, July 24, 2014
Dear MuswellbrookCouple,

Thank you for choosing Fairmont The Palm as your holiday destination and for displaying your satisfaction of your recent stay!

We are happy that we met your expectations and I will sure be proud to share your appreciation with my team.

It will be our pleasure to have you back for further memorable moments!

Sincerely,
Mark Sawkins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 22, 2014

We found this hotel for a break prior to a long haul flight, it was during Ramadan but we were well catered for and were able to enjoy the Iftar tent and traditional cuisine as well as beautiful breakfast buffets & high teas. Luxury, 5 star service and quality. The staff and exceptional and always friendly and professional , the food it top class and the pools are superb and little touches like complimentary water and chilled face towels set it apart. Would stay here again in a heartbeat.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, July 24, 2014
Dear travellers20104,

Thank you for choosing Fairmont The Palm for your recent stay in Dubai!

It is a continuous endeavor to offer our guests experiences that are authentically local, rejuvenating and luxury experiences through our commitment to quality service.

We were honored to welcome you at our resort and most importantly that we have made your stay memorable.

We wish to see you again in the near future!

Sincerely,
Mark Sawkins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 22, 2014

This hotel was in a great location and exceeded all expectations. Wonderful, large rooms and bathrooms, great service and some of the best food and beverage I had in Dubai. Right on the beach with a spectacular view of the sky scrapers. Smoking sheesha on the beach post sunset was relaxing and the pool facilities were great. Highly recommend!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, July 24, 2014
Dear EarthOcean,

Thank your for this lovely review! It means a great deal to the entire team to read such flattering appraisal and has given us all a great boost.

Our Team promises to provide guests with nothing but the highest levels of service and products, ensuring the most memorable and relaxing experience possible. Please be assured that your comments will be passed on to all who made your stay truly a memorable one.

We will be very pleased to welcome you again at our resort!

Sincerely,
Mark Sawkins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster East, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

We arrived on an early flight and went straight to the hotel expecting to drop of our luggage. To our surprise we were immediately booked in and were provided with a complimentary upgrade to the gold floor. The room was spacious and very well appointed. All our interactions with staff were friendly and helpful. Complimentary water was provided in the room and by the pool where the huge lounges were a great place to unwind. The breakfast was excellent with both buffet and freshly cooked items. The gold floor also provided complimentary afternoon tea and drinks in a separate dinning area. I enjoyed our stay and will go again.

Room Tip: You should seriously consider the upgrade to the Gold floor.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2014

Fairmont The Palm is an excellent hotel, with great accommodations, beautiful decor and an amazing ocean view. Very considerate staff and the service is very good overall. Definitely would stay there again.


  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, July 22, 2014
Dear Graziella P,

Thank you for choosing Fairmont The Palm and sharing this review.

The team strives to create memories for all our guests. We are grateful to have achieved this during your stay, as well as for your recognition and recommendation.

We look forward to having the opportunity to welcome you back!

Sincerely,
Mark Sawkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Palm, Dubai

Address: Palm Jumeirah, Dubai 72413, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 478 Hotels in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont The Palm, Dubai 5*
Number of rooms: 381
Official Description (provided by the hotel):
Fairmont The Palm, located on Palm Jumeirah, Dubai. This beachside hotel features 381 guestrooms and suites and seven world-class dining venues – all with sea and Marina views. The hotel offers conference and meeting facilities and a Children’s Activity Centre. Guests can also enjoy water sports or relax at the Willow Stream Spa. ... more   less 
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