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“thoroughly relaxing.” 5 of 5 stars
Review of Fairmont The Palm, Dubai

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Fairmont The Palm, Dubai
5.0 of 5 Hotel   |   Palm Jumeirah, Dubai 72413, United Arab Emirates   |  
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Four Night Fantastic Stay
Ranked #31 of 486 Hotels in Dubai
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“thoroughly relaxing.”
5 of 5 stars Reviewed June 10, 2014

I stayed here for 8 nights with my wife and 2 sons.

The holiday was an impulse purchase - and we chose the Fairmont having read other reviews on trip advisor, and having experienced excellent service with Fairmont in the US previously.

I communicated with the concierge staff prior to our visit and we were able to arrange to have the hotel collect us from the airport on our arrival which was a fantastic start to our holiday - especially as the flight arrived at 1am.

The hotel itself is a very impressive building with a beautiful marble lobby.

We stayed on the gold floor - which give us access to a lounge with complimentary breakfast in the morning and cocktails, wine beer and buffet in the evenings. All food was of a very high standard.

The Chinese restaurant BA within the hotel was superb.

All services and amenities were genuinely top class and everything you would expect from a 5* hotel in a city of 5* hotels.

However the hotels biggest asset is its staff. From Hugo and the concierge team who helped with transport and hotel bookings, to Ranga who cleaned and tidied our room. All the team in the gold lounge, the door and reception staff and the team around the pool were efficient, friendly and courteous at al times.

Fantastic, highly recommended.

Room Tip: gold floor well worth the difference. - sea view are nice.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, June 11, 2014
Dear Aidan1976,

Thank you for sparing the time to post and share your experience with us! As a well-travelled guest, we are honored to have you stay with us and overwhelmed to receive a rave review from you.

Your appreciation of our team members’ excellent service is a manifestation that we have delivered our promise to our guests, a service that is truly engaging. You were definitely in good hands, as Hugo, Ranga and the rest of our team goes out of their way to care for our guests. You may be assured that your comments have been relayed to them.

We appreciate your patronage and look forward to welcoming you back at our beautiful resort!

Sincerely,
Mark Sawkins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,393 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Ringwood, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 10, 2014

When visiting Dubai we have previously stayed at the this hotel; but didn't on this occasion as we stayed across the road in my son's apartment. However we went to the hotel on a number of days on a beach day pass. The main entrance lobby is now looking fantastic with colourful flower decorations. The pool, gym facilities and beach side areas were as usual excellent and we were able to relax and enjoy the sunshine whilst experiencing first class service from the poolside team. We also had a buffet meal at the Flow Restaurant which was superb. The Fairmont offers a great balance between a sophisticated and calm atmosphere for adults and great fun for children. We will certainly be booking up on future visits.

Room Tip: Always great to have a sea view!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, June 11, 2014
Dear Morris B,

Thank you for these lovely compliments!

We are always pleased to know that you come by to visit us and thoroughly enjoyed your time at our resort again. It is also a pleasure to read from your review that you had a wonderful dining experience at Flow Kitchen which is well received by our Culinary Team.

Your patronage is very well appreciated.

We hope to have the opportunity to look after you again!

Sincerely,
Mark Sawkins
General Manager
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Nottingham
1 review
4 of 5 stars Reviewed June 9, 2014

Fantastic hotel, great facilities and staff, except at check in !! Be careful not to arrive too early !! If you do, you will have to wait until the advertised check in time !!! They simply did not do enough to get us into our room ahead of time !!


  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, June 11, 2014
Dear Daniel T,

We appreciate you taking the time out of your busy schedule to let us know about your stay.

It is wonderful to hear that you enjoyed our hotel, facilities and team members. Having said this, please accept our sincere apologies that you had a disappointing check-in experience on this occasion. Your comments are very important to us in addressing areas that need to be corrected. We can offer no excuses for the service lapses you mentioned, only our assurance that we will work very diligently to correct these deficiencies.

We certainly hope to have another opportunity to welcome you again to Fairmont The Palm.

Sincerely,
Mark Sawkins
General Manager
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Dubai, United Arab Emirates
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 9, 2014

Went there for the day beach access with friends. Lets start by talking about the adult pool where no noisy kids are allowed. Its a 2 levels infinity pools with access to dip into the pool while tanning. Perfect for the heat conditions in this country.
Second comes the drinks. A definite must is the coconut drink, they bring it in a coconut shell. Just dont miss it if u go there. Its the best sweet fresh alcoholic beverage ever.....
The staff never ceased to smile and be friendly despite the heat they were suffering.
Last but not least, just when the heat is starting to get to you, a nice gentleman offers you a fresh (lemongrass scented) towels to help u cool down.
For beaching in dubai, this is so far the best by far and the cheapest!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, June 12, 2014
Dear emahhal,

It is lovely to read your outstanding review of your beach experience at our resort, and that our Pool & Beach colleagues provided you with a luxury service that allowed you to feel welcome, relaxed and most importantly, special.

We appreciate you sharing your feedback and we look forward to your continued visits so we can spoil you some more!

Sincerely,
Mark Sawkins
General Manager
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Abu Dhabi, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 8, 2014

I spent two nights, on the Gold Floor, basking in the gloriousness of this hotel. The staff was friendly, courteous and attentive to your every need. I didn't have to leave to get anything. My room was facing the water and it was a breathtaking sight. I dined in the Brazilian Restaurant for Brunch. I would go back every weekend if I could. Multiple choices of meats, great hearty salads and great music. The atmosphere was excellent. If you have the chance to try this place, please do!!

Room Tip: The Brazilian restaurant.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, June 9, 2014
Dear trinimc,

Thank you for this inspiring review of your experience at our resort!

We are delighted to read that our team has made a lasting impression on you and you were able to fully enjoy our beautiful property.

Frevo has become a firm favorite of our guests. We are glad that you enjoyed the “gaucho way of life” experience at our Brazilian Brunch - a good reason enough for you to come back to Dubai every weekend.

It was our pleasure to look after you and we cannot wait to do so again!

Sincerely,
Mark Sawkins
General Manager
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 7, 2014

Ok, so they say this is a 5* hotel, but the experience I had with my parents and two younger brothers has got to prove otherwise. It was EXCEPTIONAL!!! - More like a 7* experience!

We stayed for 10 nights at the start of April and celebrated my dad's birthday on the last day and were given a complimentary cake too :)

We were treated like royalty and as we are vegetarians we were provided with specially made food on a daily basis (although we did eat from the buffet which was also just as good)! My mum was on a 'Jain' diet - which means she cannot eat any root veg or eggs. They even catered for her and I must confirm that the chefs were absolutely great with their creations.

The Kitchen manager was great and always came to ask if everything was alright.
The receptionist who welcomed us was amazing. She was very polite and hospitable and gave us many incentives that we much appreciated.
The lifeguard manager was also a real help. He showed us the pools that never had people in them – almost like a private pool experience! All the pool staff helped us out as we always wanted 5 sun beds in a row – which was hard to find after about 8.30am!
Overall the staff were really great and helpful. We met one of the doormen in a market place on a really hot afternoon (struggling to find a ride to our next destination) who even helped us find a 7 seat taxi there (out of his work place and off duty!) - an absolute commitment on their part.

We spent an afternoon in the Burj Al Arab (for the 7* Hotel experience) but that was nothing in comparison to Fairmont - The Palm. The chef made a £60 per person pasta for each of us and that wasn't even as nice as the pasta my little brother makes on the days he is forced to! The experience we had in Burj Al Arab was rubbish to say the least.

In comparison the overall satisfaction of our holiday came from Fairmont – The Palm, which is the best 5* Hotel at the best price.

Room Tip: One of the best parts of our holiday was that every morning we would wake up to see the Marina and e...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, June 12, 2014
Dear ekta_ek22,

It is with a warm heart that we shared your comments with our team. Thank you for expressing your wonderful feedback above!

We are lost for words and very grateful when reading your fantastic appraisal of our resort and the different services which displays your total satisfaction. It is rewarding for us that we have exceeded your expectations in every aspect and that you were able to discern the true hospitality spirit of our resort.

Once more, we would like to conclude in saying that we are humbly proud to have delivered a memorable sojourn.

We hope to have the privilege of having you in residence again!

Sincerely,
Mark Sawkins
General Manager
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Doha, Qatar
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 7, 2014

Very nice 5 star resort in a beautiful setting but did not allow access to pool and beach after sunset in the summer heat of Dubai where temperatures stay above 40 for most of the day. This was a major disappointment.

  • Stayed June 2014, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this review, June 12, 2014
Dear Aref K,

Thank you for sharing your review of your recent stay.

We are delighted to know that you appreciated our resort and its ambiance. It is however disconcerting to learn of your disappointment that our beach is non-accessible after sun down. To this, please accept our sincerest apologies.

Despite this, we really do hope to have another chance to welcome you back at our resort.

Sincerely,
Mark Sawkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Palm, Dubai

Address: Palm Jumeirah, Dubai 72413, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 486 Hotels in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Palm, Dubai 5*
Number of rooms: 381
Official Description (provided by the hotel):
Fairmont The Palm, located on Palm Jumeirah, Dubai. This beachside hotel features 381 guestrooms and suites and seven world-class dining venues – all with sea and Marina views. The hotel offers conference and meeting facilities and a Children’s Activity Centre. Guests can also enjoy water sports or relax at the Willow Stream Spa. ... more   less 
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