I have already been the second time this year in this hotel, because it´s just fantastic.
The first thing I have to mention is the service. I have been in many hotels in Dubai, but the service in this hotel is world class.
The staff is very attentiv and super friendly. They always hold the door open for you, call a taxi and hold the taxi door open or bring the shopping bags at your room. Especially the lobby assistant Johnson did a great job, because he was always around if we needed something and was very helpful and friendly After a few days the staff in the restaurant already knew my name, so we felt like home.
Several times a day the room service came and asked if we need something. The good thing in this hotel is that the water is free. You get as many water as you want in your room and even in the pool you get free water in a cooling box.
The first time I have been there in may and the hotel was quite empty, so we had a lot of privacy. But now in august the hotel was 90% occupied, but nevertheless it was very relaxing.
Beach & Pool
The pool is great, because you have a stunnung view to the skyline of Dubai. There´s a pool for children and familys and a pool for the adults where it´s very quiet. No matter at which time you arrive there are always free loungers. If the live guards have nothing to do, they come and put the towels on it and bring water.
If you step out of the pool, the beach is just 5 meters away.
And they made the area around the beach new. Now you can make long beach walks to Oceana Beach Club and even til the beginning of the palm.
The quality of the food was great. I think it´s mainly indian cuisine, but also you find pizza and fries everyday. There´s a lot of selection. But the most I enjoyed the desserts. They were beautiful and delicious, sometimes there was flat gold on it.
the beds are huge and really comfortable, even comfortabler than my own. for the ladies there´s a walk-in closet. And the amenities from Le Labo smell great. We had partial sea-view, it´s really worth it, so you have a great view to the pool and the skyline of Dubai at night.
The hotel has a good location and short ways to the important places. the taxi prices in Dubai are very cheap so it lasts about 10 minutes to the Mall of the Emirates. there´s also a free shuttle service to this mall, but we never used it.
Great hotel, great pool and super attentive staff!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Ann L,
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We are always pleased to receive praise and acknowledgment of such a positive nature, especially from a return guest which reflected on your in-depth review of what Fairmont The Palm has to offer – in all aspects.
It is our turn to say thank you! The Mission of Fairmont Hotels and Resorts is to "turn moments into memories for our guests". It truly does make us proud to know that our colleagues are living the mission, and that your family stay has a been a pleasurable and memorable one.
Thank you for taking the time to write your review, sharing wonderful photos, for your patronage and highest commendation.
We would love to have you staying with us again and our team will be honored to have you back at our resort for another perfect and “homely” holiday!
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.