Booked online with Agoda, organised a 1BR apartment for 3 of us ( all friends only) with twin beda and an extra bed which we paid extra for. Chose the apartment option to have a kitchen and washing machine for the end of our 3 weeks travelling in Europe. Arrived at midnight to find room prepared with one king size bed only, had to wait an hour while 2 other beds were set up. Then had to phone down for extra towels etc , nothing set up for 3 people.
The kitchen was a fridge with a toaster on top of it, the washing machine and cooker in boxes in the kitchen space - no benches or sink, crockery and cutlery sitting on one of the boxes.
Chose to tackle this the next morning, was argued with about whether we booked a kitchen room, then eventually offered to move rooms that afternoon. As this would involve repacking all our things and we were only staying another day, elected not to change. No apology and no advance warming that the room would not be as booked - if we hadn't asked, they would not have offered to fix it.
Rooms clean and spacious and free wifi a bonus. Close to metro station also.
Further annoyed when the airport shuttle advertised on website does not exist. Its not an expensive trip, but not the point. Compared to other places I've stayed in Dubai , this is not worth the aggravation and will not be back.
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