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“Brand new hotel with Amazing Views” 4 of 5 stars
Review of JW Marriott Marquis Dubai

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JW Marriott Marquis Dubai
5.0 of 5 Hotel   |   Sheikh Zayed Road | Business Bay, Dubai 121000, United Arab Emirates   |  
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Ranked #42 of 486 Hotels in Dubai
Vancouver
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Brand new hotel with Amazing Views”
4 of 5 stars Reviewed August 26, 2013

The rooms are beautiful and the views are spectacular. We stayed on the 60th floor and never tired of our view.
We had to constantly complain about housekeeping but I think they will sort this out once they are a few months old.

Room Tip: The higher the better!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Dubai, responded to this review, September 1, 2013
We are delighted to know that you had an overall enjoyable stay and you were so fascinazed by our stunning views from our hotel rooms and restaurants. Please know we have addressed your challenges with the housekeeping team to avoid any recurrances in the future. We look forward to welcome you back to the JW Marriott Marquis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,240 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
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Hong Kong
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 26, 2013

I get to Dubai 5-6 times a year; this was my first time at the JW Marriott Marquis. It's a very good business hotel - the rooms are well appointed; everything is where it should be (eg, multi plug sockets easily accessible and prominent on the desk; convenient to DIFC and Business Bay); and there's elements of luxury added in. As with most places in Dubai, the staff feel scripted and artificial, but everything works. I'd happily stay here again.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Dubai, responded to this review, September 1, 2013
Thank you for your honest and candid feedback. Receiving such a positive feedback from an experienced traveler is definitely a tremendous achievement for us. We are looking forward to continue on hosting you on your next trips to the city.
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Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 26, 2013

The hotel is new with large beautiful rooms. The hotel is almost 70 floors high and has amazing views from the top. Had breakfast at Kitchen 6 which was very good! We enjoyed the swimming pool too. Excellent service. The only negative part was the long wait for an elevator (although there were 9 elevators in each tower!), but that is expected in a high rise tower. The car valet service was also slow in sometimes.

Room Tip: Top floors 40+ are part of executive floor. They have much nicer views.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Dubai, responded to this review, September 1, 2013
Thank you for your review. We are pleased to know that you had an enjoyable stay and that we were able to awe you with our facilities and with our services. Kitchen 6 is one of our most popular restaurants and we are so happy you were able to experience it during your stay. For a future visit we recommend booking a room on a lower floor to navigate through our high rise towers. We look forward to welcome you again soon.
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Kabul, Afghanistan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 25, 2013

My husband and I were traveling through Dubai and decided to try the Marriott Marquis for the first time. We were absolutely thrilled with our stay there and would return in a heartbeat!

When we arrived, we stopped by the Marriott counter in the airport arrival hall. My luggage had been lost by the airline and the Marriott staff took down the details and followed-up for me. They also called the hotel to ensure we would receive an upgraded room since we are Gold Elite members. When we arrived at the hotel, we were warmly greeted by Jacqueline who escorted us to our check-in at the Executive level. The great service continued there when Christo Biggs (Guest Relations) quickly guaged what we were looking for in a room (view, high floor, etc.) and exceeded our expectations. The room and view were spectacular! Truly, we have stayed in hotels all over the world and this was one of the very best. It was huge and had lovely modern decor; very nice touches were the bathroom with tub overlooking the city and an expresso machine.

When Christo found out we were traveling to Cape Town soon, which is where he is originally from, he took the effort to make some personal recommendations which he printed off and had delivered to our room. He truly went "above & beyond."

Our stay continued on this great note when we went to the Executive Lounge. It is one of the most expansive lounges we've been to, basically taking over an entire floor. The interconnecting lounge rooms gave a little bit of privacy while at the same time providing good access to the food and beverages. The waitstaff there were helpful and efficient.

We will definitely stay here again on our travels through Dubai.

Room Tip: The higher the floor, the better. A corner suite has the best views.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Dubai, responded to this review, September 1, 2013
Thank you for your stunning review. We are just overjoyed to hear that we provided you and your husband such a memorable stay. Our Executive Lounge is definitely one of the highlights of our hotel, and we are very proud of our associates who have helped to create these memorable experiences. Be assured that Jacqueline and Christo received your wonderful feedback and have been recognized for their efforts. We look forward to welcome you back to the JW Marriott Marquis.
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Pretoria, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 25, 2013 via mobile

Probably one of the nicest rooms I've stayed in for a long time. Beautiful hotel with great facilities, conference rooms, spa, pool etc. Free shuttle to Dubai Mall. Awesome food and a HUGE breakfast buffet.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Dubai, responded to this review, September 1, 2013
Thank you for your fantastic review. We are delighted to know that you were able to experience everything the hotel has to offer and that we have met your expectations. It will be our pleasure to host you again on your next trip to city.
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1 review
5 of 5 stars Reviewed August 24, 2013 via mobile

Everything in this hotel is perfect.

some minors:
- bad smell in bathrome
- dirt last for more than 24hr in the corridor the floor of my room
- water of swimming pool not clear
- Music in the loopy not stop during azan (pray call)

Otherwise the best hotel in my life

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Dubai, responded to this review, August 27, 2013
Thank you for taking the time to share your feedback on TripAdvisor. Your invaluable feedback is important to ensure that we continually deliver a seamless and flawless service that we at the JW Marriott Marquis Hotel Dubai consistently try to orchestrate. We will most certainly also take into consideration and act on the minors you have highlighted on your review. We look forward to welcome you back on your next visit to Dubai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogangar, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2013

Had 3 wonderful nights at this "top" hotel in late June. Yes, a little expensive but worth it, paid the extra to have access to the Executive Lounge which was just beautiful. We were on the 62nd floor which was fantastic with views as far as the eye could see (when the heat haze lifted!!). The staff couldn't do enough for you and made you feel very welcome, it was the little extras that make this a "top" hotel. Thank you JW Marriott Marquis - Dubai we hope to return one day.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Dubai, responded to this review, September 10, 2013
Thank you so much for your amicable words about our hotel and our team. We are very happy to know that you had such a great time in our hotel and we are also looking forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Marquis Dubai

Address: Sheikh Zayed Road | Business Bay, Dubai 121000, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Room Service Spa Swimming Pool
Hotel Style:
Ranked #42 of 486 Hotels in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Marquis Dubai 5*
Number of rooms: 1608
Official Description (provided by the hotel):
Dubai is a city of awe-inspiring ambition and unsurpassed luxury, home to the world's tallest building, the largest shopping mall, the iconic Palm and now the JW Marriott Marquis Hotel Dubai the worlds tallest hotel. It is a place where dreams come true. Offering a spectrum of business facilities for the most discerning of travelers. It is a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, the JW Marriott Marquis Dubai resides in the Business Bay area. Spread across two iconic towers, the hotel features exceptional event and business facilities, an enticing array of bars and restaurants and the sublime Saray Spa and Health Club. ... more   less 
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