The Hotel is new therefore the hardware is very good. However the service is poor and rude. Check in, I gave Front Desk clerk passport, business and membership card on all he could clearly see my name but on the end he still checked me in under the wrong name form a totally different race and he did not even apologize. I had to remind him to make the changes. I asked for non smoking but was put into smoking even after I told the clerk I do not care if I stay in king or double bed as long as it is non smoking.
Fitness Center it took me 30 mins to get attention from the 2 staff working at the GYM since my machine did not work proper. Pool very small and not inviting to remain there.
The Sky Bar "Vault" very disappointing and cold with poor service.
Nevertheless the breakfast is very good with a large selection of food items from all over the world and again service needs be improved we always had to ask to get the coffee served.
WIFI is very expensive in the Hotel.
For my next trip I would not stay there again.
- Official Description (provided by the hotel):
- Dubai is a city of awe-inspiring ambition and unsurpassed luxury, home to the world's tallest building, the largest shopping mall, the iconic Palm and now the JW Marriott Marquis Hotel Dubai the worlds tallest hotel. It is a place where dreams come true. Offering a spectrum of business facilities for the most discerning of travelers. It is a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, the JW Marriott Marquis Dubai resides in the Business Bay area. Spread across two iconic towers, the hotel features exceptional event and business facilities, an enticing array of bars and restaurants and the sublime Saray Spa and Health Club. ... more less
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