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“Beautiful property - but definitely has growing pains” 4 of 5 stars
Review of JW Marriott Marquis Dubai

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JW Marriott Marquis Dubai
5.0 of 5 Hotel   |   Sheikh Zayed Road | Business Bay, Dubai 121000, United Arab Emirates   |  
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Ranked #53 of 475 hotels in Dubai
North Carolina
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
“Beautiful property - but definitely has growing pains”
4 of 5 stars Reviewed April 10, 2013

I was very excited by the opportunity to stay at the world's tallest hotel. The hotel itself is beautiful with no expenses spared. The rooms are top notch. BUT -- the hotel still has some growing pains to become a Marquis property. For example, I was at the hotel for 3 days and my room was never cleaned -- day one was my fault for not realizing I had the electronic "do not disturb" activated all day. I received a letter under my door telling me they were unable to clean as a result. On day 2, I made sure the light was not on - yet no cleaning occurred.

I also did not like the arrival experience. I arrived very late at night, and the checkin clerk "upsold me" to a breakfast, exec lounge, internet access package which after thinking about it was quite expensive. I called the next morning to cancel and the front desk never answered the call. I called back and I was told I didn't have that package ... no idea what happened.

My biggest observation to anyone looking to stay at the hotel now, is that it is still located in an area that is under major construction. It will be spectacular, but at this point, everything is a cab ride to somewhere --

Room Tip: All upper floor rooms have unbelievable views, but the price you pay is long elevator waits. The ele...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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English first
Boston, Massachusetts
Top Contributor
133 reviews 133 reviews
63 hotel reviews
Reviews in 60 cities Reviews in 60 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 10, 2013

This hotel is quite new. There are two large towers (it's the tallest hotel in the world I believe) but only one tower is open at this point. The location is walkable from the Business Bay metro stop, but there is an odd block of stone blocking the sidewalk right at the hotel entrance so watch out for taxis swooping in. The location is a little strange, but in 5 years it will be a different situation. The entrance was swamped with attendants, enough for when the 2nd tower opens. They descended all at once on our arrival, a bit much. Check in was easy and pleasant. The room I had was spotless, modern and very comfortable, excellent bed and excellent bathroom, good toiletries. The service (cleaning, extra water when needed etc.) for the room was also very good. The pool area was nice though bar service a bit confused (teething pains) and I imagine the pool will be too small when the entire hotel is open. The gym was one of the best hotel gyms I have seen. Also went to the bar at the top of the tower - interesting design, nice view, but awful acoustics and a tough setup for service - the waiters and waitresses did lots of running up and down stairs. Hotel treated me to sparkling juice and a pastry for my birthday, which they noticed apparently - a very nice touch. The breakfast restaurant had very good quality food and fantastic variety, but is chaotic in its layout (scattered kitchen buffets) and overpriced. Also room wifi was not included and was expensive: this is just unacceptable for hotels at this level and Marriott usually does this better!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Beirut, Lebanon
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 9, 2013

This is The Tallest Hotel in the World! We stayed there during the soft opening, so there were some kinks to be worked out. This is no doubt an amazing hotel but it is in the business center of Dubai so this is the focus. The staff was quite helpful and very professional. After allowing for the expected issues that come with a new property, here are a few items that deprive this hotel of a 5 star rating. The mattresses were really hard and uncomfortable, in fact, there was a cushy topper added to the mattress, which tells me they are aware of the problem and took a short step to fix it without replacing the mattress. The linens are in no way up to the Marriott standard. I've enjoyed better linens in most of Marriott's cheaper brands. The elevators, or lack thereof, will be an ongoing issue with a hotel this size, there simply are not enough of them for the number of guests. The executive lounge offers light snacks and breakfast but for the amount of traffic, there just isn't enough of it. I did have an issue also that seems to be consistent in the Gulf, the bathrooms don't have a plug for a blowdryer and although there are plugs in the room, there's not a mirror nearby. Maybe I should just start packing an extension cord to solve this problem. On a brighter note, our room on the 67th floor looked out at Burj Al Khalifa's New Year's Eve fireworks. Hopefully, they'll work out all of the kinks and this will be not only the tallest hotel in the world but one of the best hotels also.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 9, 2013

A brand new high tech hotel in a very good location in the Business bay in Dubai, close to the metro station, maybe the highest hotel building in the world. However, something is missing here, the staff is definitely not up to a 5 stars hotel standards, many of them were polite but not empowered, they had no power to do anything except to smile and maybe apologize. At least they were not arrogant but that is still not perfect for a hotel like that, I am being a bit critical here because this is not a bed and breakfast so I expect a much higher quality of service and knowledge. Wifi internet is bloody expensive too. Bathroom is large and great, bathtub is there, room is also spacious, there are different restaurants and bars in the hotel including 1 cool sport bar. I would give that hotel a 3.5 but since the half point rating is not available so I will be a bit generous and give it a 4.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 9, 2013

We spent two nights at this brand new property at the end of March 2013.
Rooms are very nice, ours was on the 66th floor with a spectacular view of Dubai.
Lights, air-conditioning and even do-not-disturb sign are all controlled by a small tablet in the room.
Bathroom is huge, with walk-in rain shower, bath tub placed right in front of the window. Amenities are of high quality, but not replenished, you have to request for it. Same applies to replenishment of complimentary tea, coffee and water.
Turn down service was never done, neither our chinaware in the room washed.
In general service is not up to 5* hotel standards. Staff look all exhausted and unhappy, something management should take seriously as it really shows and reflects in service quality. We were told to give it some time, that hotel is newly opened but this is the time to impress if they want to keep customers loyal. Besides guests are paying quite high rates for their nights so they don’t even expect to have their expectations met but exceeded. Which is not the case at this property.
The check-in is not a welcoming experience. There is lot of rush in the lobby and reception area is so huge it reminds more of an airport terminal than a 5* hotel. The location of the hotel is not superb either. Lot of constructions in the neighborhood, no greenery whatsoever. Breakfast at Kitchen 6 Restaurant is excellent, highlight of the stay. Best chocolate muffins you can get in the UAE. We were given access to the Club Lounge on the second day of our stay and entitled for the breakfast there only, which was a disappointment comparing to breakfast at Kitchen 6. Don’t waste your money on a club room. The lounge is huge, occupies the whole 37th floor, but food selection, quantity and food quality are all very poor. Afternoon snacks are literally jokes.
Pool is nice, but they don’t have enough sun beds. Quite weird that they don’t purchase more as they get constant complaints about unavailability. There is a huge grass area where they can accommodate minimum of 30 more sun beds.

Room Tip: Don't book a club room, it's not value for money.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenosha, Wisconsin
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 9, 2013

This is a beautiful hotel in a very beautiful city. I stayed in the hotel because I was attending a conference. It is new and because of the newness there are problems. The concierge tries to be kind and sympathetic...but because of our cultural differences, sometimes they are not overly concerned. The elevators on busy mornings are slow. The pool has been closed due to sandstorms. The restaurants and snack areas are expensive. The hotel does offer complimentary shuttles to Mall of Dubai. There you can find stores galore and big food courts at affordable prices. I love Dubai. It is a city worth visiting. The hotel is very much orientated to business travelers. I would send families elsewhere.
By the way, this hotel is the tallest hotel in the world. Worth seeing for that distinction.

Room Tip: Only one of the two towers is open at this time. I would definately suggest the upgrade to the execu...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 9, 2013 via mobile

I have requested higher floors prior to arrival when i checked in they gave me room 17 and then i asked for it again it was changes to 47. I had a written confirmation via email that my rate included breakfast and internet i had to aegue and raise it with management. There is no turn down service in the hotel and one day during my stay up to 330pm my room was not cleaned. The restaurants food was average. The only good thing avout the hotel was the rooms were big for standard rooms and the breakfast had a big selection. I would never stay at a marriott again.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about JW Marriott Marquis Dubai

Address: Sheikh Zayed Road | Business Bay, Dubai 121000, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Room Service Spa Swimming Pool
Hotel Style:
Ranked #53 of 475 hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Marquis Dubai 5*
Official Description (provided by the hotel):
Dubai is a city of awe-inspiring ambition and unsurpassed luxury, home to the world's tallest building, the largest shopping mall, the iconic Palm and now the JW Marriott Marquis Hotel Dubai the worlds tallest hotel. It is a place where dreams come true. Offering a spectrum of business facilities for the most discerning of travelers. It is a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, the JW Marriott Marquis Dubai resides in the Business Bay area. Spread across two iconic towers, the hotel features exceptional event and business facilities, an enticing array of bars and restaurants and the sublime Saray Spa and Health Club. ... more   less 
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