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“convenient place” 5 of 5 stars
Review of Towers Rotana - Dubai

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Towers Rotana - Dubai
4.0 of 5 Hotel   |   Sheikh Zayed Road | PO Box 30430, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #96 of 486 Hotels in Dubai
Darwin, Australia
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
“convenient place”
5 of 5 stars Reviewed December 6, 2013

We enjoyed our stay at Towers Rotana. Convenient room with large cozy bed and a cute sofa-in-window area with views of the main road. no noise. coffee tea making facilities included. the bathroom was okay, but the amenities could be of higher standard. Only the room card keys drove me nuts as the were working just sporadically.
We booked the Rotana Club offer which is an excellent choice with an extra room for breakfast and complimentary afternoon tea and sandwiches at a higher floor with nice views and relaxing atmosphere as well as a small business corner with two computers if you haven't got your devices with you.
Additional plus is the bar downstairs where - for a westener - you also get beers and .....
The roof top open air pool next door was alright, clean and a nice hang out after a shopping tour in the malls, snacks and drinks were served on site and fitness room next door is free for guests to use.
Excellent breakfast selection at the main area with really lovely and helpful staff.
Also the concierge services were of great value, expecially the up to date information and taxi arrangements for the camel races early morning.
Convenient location to the subway (next station just 3 min walk) as well as the beach (taxi, shuttle or walking 30?min). Sometimes it was just a bit tricky to get a taxi.
Maybe we stay there again next time.

Room Tip: the higher up the better the views.
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowersRotanaDubai, General Manager at Towers Rotana - Dubai, responded to this review, December 8, 2013
Dear Guest,

Thank you for your recent stay with us and for taking your valuable time to write a detailed review of Towers Rotana Dubai. We are pleased to know that you had an enjoyable stay with us and were happy for the Club Rotana room we provided, with coffee tea making facilities and the included Club Lounge benefits such as breakfast, afternoon tea and sandwiches, and the business corner.

Thank you for your nice comments to our Long's Bar, we are glad that you enjoyed the drinks we serve. We are happy that you like our roof top outdoor swimming pool. Thank you for the nice comments to our breakfast selection as excellent with lovely and helpful staff. We truly appreciate and very thankful for your nice comments, especially to our Concierge services who are very pleased of your great value kind remarks.

We are happy that you like our location and that our hotel a convenient place. We also thank you for you constructive feedback with regards to our amenities and the room card key, which will make us aware on the actual guests' experience that will help us improve the quality of our services and facilities and ensure total guest satisfaction.

You are always welcome to come again at Towers Rotana Dubai.

Sincerely,

Mrad El Khoury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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864 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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English first
Glasgow, United Kingdom
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 5, 2013

Friendly and helpful staff, spacious and clean rooms, good location right next to Metro station. Plenty of coffee shops, supermarkets nearby.

Only downside if the false advertising on their website of free internet in the lobby. You only get access to a few selected sites, mostly airlines, for everything else you are charged.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowersRotanaDubai, General Manager at Towers Rotana - Dubai, responded to this review, December 8, 2013
Dear Guest,

Thank you for staying with us and for your kind review to our hotel. We truly appreciate your kind remarks to the friendly and helpful service by our team. We are happy that you like the room we provided for your stay, and our hotel location. Thank you for your valuable feedback which is really important to us in helping to improve the quality of our services and facilities, as this will greatly assist us to do better in providing good service to exceed our guests’ expectations.

We sincerely hope to be able to welcome you again here at Towers Rotana Dubai.

Best regards,
Mrad El Khoury
General Manager
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London, England, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed December 3, 2013

I travel to Dubai very frequently and have stayed at the towers on about 20 occasions over the past 4 years and I must say that it gets better every time I visit. The level of service is as good as it gets for a 4 star business hotel. The restaurants provide a wide range of very good quality choices and top dollar service and good value. I will always return to the Towers when in Dubai. All the staff are fantastic and very helpful. It is not too big to be Impersonal and you feel that the staff know you and will always help. Longs Bar in the Basement is a great place to unwind after work before going to Teatro on the 3rd floor for an excellent bar meal

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowersRotanaDubai, General Manager at Towers Rotana - Dubai, responded to this review, December 5, 2013
Dear Guest,

Thank you so much for your nice review to Towers Rotana Dubai. We are very glad to know that we provide good service to make you feel like at home. We truly appreciate your kind remarks to our services and facilities, and happy to know that your dining experience at our outlets are memorable. It is always a pleasure to welcome you at Towers Rotana Dubai.

Sincerely looking forward to seeing you again.

Best regards,
Mrad El Khoury
General Manager
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1 review
5 of 5 stars Reviewed December 3, 2013 via mobile

I have been traveling to Dubai for more than 10 times and in my past years and I vote this among one of the best hotels I have stayed there and among one of my favorites around MiddleEast. Its location is superb so are the facilities and staffs are helpful and friendly, especially Guest Service on Ground Flr section Bikram was very attentive in his service.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowersRotanaDubai, General Manager at Towers Rotana - Dubai, responded to this review, December 5, 2013
Dear Guest,

We are very pleased for your patronage to Towers Rotana Dubai. We are so glad of your superb review to our services and facilities. Your kind remarks were shared to our team especially Bikram who is most pleased. Thank you for voting Towers Rotana among one of the best hotels. You are always welcome to come to our hotel.

Sincerely looking forward to welcoming you on your next visit.

Best regards,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 1, 2013

lovely size hotel relaxing, rooftop pool amazing views great bar down stairs ( long bar)with good breakfast - would stay again - within walking distance of bars shops restaurants friendly helpful staff bar in room

Room Tip: 13th floor at the front of the hotel view of sheik zayed road was amazing - very large window seat b...
See more room tips
  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowersRotanaDubai, General Manager at Towers Rotana - Dubai, responded to this review, December 2, 2013
Dear Guest,

Thank you very much for the lovely comments to our hotel. We are very pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Thank you for the kind review being the great hotel, great service and great location. Your kind feedback is greatly appreciated.

It was a pleasure for us to have you as our guest and we sincerely looking forward to welcoming you again.

Sincerely,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 29, 2013

Great wonderful hotel, very beautiful friendly soft loppy, warm lovely environment, great clean rooms with nice colors, and friendly staff.
Rooms' prices are good and affordable.
Food is great with good tast. Breakfast with different nice food, room service and housekeeping service are great, luandry with good price.
location of hotel is good as it is located exactly beside metro-station in Finencial center which is just one station before Dubai mall station.
Many cafe's and resturant near to hotel. I highly recommend this hotel for you.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowersRotanaDubai, General Manager at Towers Rotana - Dubai, responded to this review, December 2, 2013
Dear Guest,

We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. We truly appreciate that the services of our staff met your expectations. We have passed on your compliments to the rest of our team, who were very pleased of your gesture. Your kind remarks and valuable feedback will go a long way in motivating our entire team.

Sincerely looking forward to welcoming you again.

Best regards,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 28, 2013

Stayed at Towers Rotana in November for 4 days only as part of a business trip. Hotel facilities and services are great and again staying at this hotel was relaxing and pleasant. High standard services (including airport transportation) and a very friendly staff. Housekeeping is checking the room several times a day to asure comfort is OK. Breakfast at 2nd floor is "just" perfect! Prices are going up and down if there are exebitions or whatever festivals. Highly recommended!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowersRotanaDubai, General Manager at Towers Rotana - Dubai, responded to this review, December 2, 2013
Dear Guest,

We are happy to know that you had a relaxing and pleasant stay with us. Thank you for the kind feedback on our services and facilities. We are very pleased of your kind remarks to the friendly service provided by our team. Thank you for your recommendations. You are always welcome to Towers Rotana.

Sincerely looking forward to welcoming you again on your next visit.

Best regards,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Towers Rotana - Dubai

Address: Sheikh Zayed Road | PO Box 30430, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#78 Family Hotel in Dubai
#83 Romantic Hotel in Dubai
#83 Business Hotel in Dubai
#83 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Towers Rotana - Dubai 4*
Number of rooms: 360
Official Description (provided by the hotel):
Towers Rotana is ideally located in the heart of Dubai's new residential and business activities center. Minutes away from the Internet city and within twenty kilometers of Jebel Ali Freezone, the hotel is linked to the express highway connection, Dubai Int'l Airport, and it is five minutes from the prestigious Jumeirah Beach. Towers Rotana has achieved the following awards: Best Hotel Chain in the Middle East, Best Food and Beverage outlet in the Middle East: TEATRO Platinum Award for the Best Business and Corporate Hotel for 4 star category, Platinum Award for the Best Environmental Hotel in the 4 star category. ... more   less 
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Also Known As:
Towers Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai
Towers Rotana Hotel Dubai

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