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“fabulous” 4 of 5 stars
Review of Fairmont Dubai

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Fairmont Dubai
5.0 of 5 Hotel   |   Sheikh Zayed Road | P.O. Box 97555, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #90 of 499 Hotels in Dubai
Certificate of Excellence 2014
Isle of Man, United Kingdom
1 review
“fabulous”
4 of 5 stars Reviewed September 17, 2013

just returned from Fairmont the palm Dubai this morning after a week stay. we had been to Dubai 6 years ago and stayed at the Jel bel ali golf resort and spa this was a fantastic htel service second to none, so we had some reservations staying at the Fairmont.The hotel was fabulous clean,welcoming,and everything you could wish for,yes the service was much different to the Jelbelali but it depends on what you are looking for in a holiday.
there was one asset to the hotel in the name of Maxwell, he had a can do attitude and always ready to help . the Fairmont should think themselves lucky that they have such a man working for them.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, September 22, 2013
Dear Wendy K,

Thank you very much for taking time to review us. We have shared your feedback with our beautiful resort property Fairmont The Palm and they are very happy to learn that you had a nice stay with them and that our colleague Maxwell provided an outstanding service.

Kind Regards,
The Team at Fairmont Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 13, 2013 via mobile

Had 2 nights at the Fairmont. Great location with Metro Station nearby. The stand out was the great customer service from the concierge and restaurant staff. We booked a bed and breakfast rate which was good value and good variety for the breakfast Buffett.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, September 15, 2013
Dear Ljp1970,

Thank you very much for taking time to post this wonderful review. We do appreciate your candid feedback and we are delighted to hear that you experienced our colleagues outstanding service, the quality and consistency of our food, and the location of our hotel, which is right in front of the metro station with direct service to the airport and to the main tourist attractions.

We look forward to welcoming you soon.
Kind Regards,
The Team at Fairmont Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 10, 2013 via mobile

Each and every member of staff I interacted with was bending over backwards to help me. Great service here. And indeed they were actively seeking out chances to help me: right down to the doorman asking me "sure you got your mobile, tickets and passport?" as I left for the airport. Order rate service.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, September 15, 2013
Dear Michael P,

Thank you very much for this amazing review, we are glad to learn that you have experienced the service our colleagues are renowned for. We have shared you feedback with our colleagues and they are very happy to know they have made your experience a memorable one.

We look forward to welcoming you again.

Kind Regards,
The Team at Fairmont Dubai
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

The hotel was very close to the train and highway making it a great location to get out and see the sites. The staff was excellent and came to know us very quickly helping us find and do in the city as well as places to eat

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, September 15, 2013
Dear Gmdavis,

Thank you very much for this amazing review. We are delighted to hear that you enjoyed the location of our hotel and the service our colleagues are renowned for.

We look forward to welcoming you back at Fairmont Dubai.

Kind Regards,
The Team at Fairmont Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

Great location - Just next to the MRT station.
Not much choice of cuisines, reception staff is really helpful, room service not up to the mark.
Very near to palm Jumeriah and
Gold souk. Walking distance to raffles night club. Best bar there

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, September 15, 2013
Dear Pradeep S,

Thanks for taking time in sharing this review, we are very happy to hear that the convenient location of our hotel helped you to discover Dubai. As you mentioned, Fairmont Dubai is just minutes from the main tourist attractions, shopping facilities and beaches, and it is also linked to the Dubai metro system (World Trade Center station) with direct service to the Dubai International Airport.

Concerning our restaurants, we offer ten contemporary dining and entertainment venues offering an array of gastronomic and featuring more than 7 cuisines from all over the world. We are really sorry to learn that we were not able to meet your expectations.

We do appreciate our guests’ comments and consequently we have shared your feedback with the concerned departments.

We look forward to welcoming you again.

Kind Regards,
The Team at Fairmont Dubai
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Riyadh, Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 4, 2013

Nice hotel but lot of noise upstairs, dowstairs with great various restautants that u can find it only at Fairmont Dubai, Cavalli club and Yaldizlar is the best to have some food and dance at the same time, Chin Chin where u can have a startup drink and a Seafood lounge at the one and only

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDubai, Public Relations Manager at Fairmont Dubai, responded to this review, September 15, 2013
Dear Ziadushka,

Thank you very much for sharing your experience with us. It is great to learn that you enjoyed our wide range of restaurants, well known for the quality and consistency of its food.

We look forward to welcoming you soon.

Kind Regards,

The Team at Fairmont Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat Governorate, Oman
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 30, 2013 via mobile

This hotel is one of my favorite hotels, the service, food, rooms, location and prices are just excellent.... The rooms are big and very well designed, temperature of the room is adjustable to your liking (I face this issue to rooms mostly too cold in other hotels) the location is very close to Dubai metro station, taxis are also available throughout the day. I have tried their meals they are also very tasty (despite the astronomical price ) I really love this hotel. My only comment is that for conservative families I would not recommend it since there are two clubs there and some of the guests might find the club visitors dresses are inappropriate... My wife doesn't like me staying there for this exact reason....

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, September 2, 2013
Dear Waleedma,

Thank you very much for your review, we are glad to hear that Fairmont Dubai is one of your favorite hotels. We appreciate your candid feedback and consequently we have shared your review with the relevant departments.

As a frequent guest in our hotel, we would like to recommend you to enroll in our Fairmont President’s Club Program, which is free of charge. Fairmont President's Club is a recognition program designed around your passions and what is important to you. As a member, you will discover a world of benefits and privileges that provide convenience when you travel and access to exclusive offerings and experiences. Also included in your many privileges are free internet, exclusive access to many special events, experiences and opportunities that will leave you with memories to cherish for a lifetime.

Finally, concerning the two clubs that are located in our hotel, Cavalli Club and Cirque Le Soir, are not managed by us and therefore have limited control over their policies. However, we are working to ensure that our hotel guests have the utmost privacy, rest and overall comfortable experience when staying with us.

Would you please get in touch with us directly by emailing dubai@fairmont.com so that we can welcome you back and ensure that your next stay with us is seamless?

We are looking forward to welcoming you soon.

Kind Regards,

The Team at Fairmont Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Dubai

Address: Sheikh Zayed Road | P.O. Box 97555, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#40 Spa Hotel in Dubai
#51 Business Hotel in Dubai
#56 Family Hotel in Dubai
#76 Romantic Hotel in Dubai
#80 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Dubai 5*
Number of rooms: 394
Official Description (provided by the hotel):
A unique blend of contemporary design and urban chic, Fairmont Dubai hotel is an icon in the financial heart of the city. Designed with business in mind, this multi-use complex is just minutes from Dubai's key attractions, shopping facilities, golf clubs and beaches and is directly linked to the Dubai International Convention Centre (Dubai World Trade Centre) by a dedicated covered walkway as well as linked to the Dubai metro system with direct service to the Dubai International Airport (Terminal 1 and 3). ... more   less 
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Also Known As:
The Fairmont Dubai Hotel Dubai
Dubai Fairmont
Fairmont Hotel Dubai

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