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“The One & Only! It is indeed!!!” 5 of 5 stars
Review of The Palace at One & Only Royal Mirage Dubai

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The Palace at One & Only Royal Mirage Dubai
5.0 of 5 Resort   |   Al Sufouh Road | Jumeirah Beach, PO Box 37252, Dubai 37252, United Arab Emirates   |  
Hotel amenities
Ranked #44 of 477 hotels in Dubai
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“The One & Only! It is indeed!!!”
5 of 5 stars Reviewed November 13, 2012

Let me first of all thank all the staff at the One & Only- The Palace Dubai. This truly is an amazing hotel. My daughter fell ill the second day in and was treated like royalty! I felth it was home from home. The food was amazing. The rooms were clean. I can not say enough good things. Everything was AMAZING....Thank you, Thank you Thank you! Will be coming home soon!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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English first
Nantwich
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2012

Having returned from a 7 night stay at The Royal Mirage, Palace Hotel, this week, we wanted to provide other potential holidaymakers with accurate feedback. This was my second visit, previously having stayed in 2008. This hotel is exceptional - customer service, cleanliness, location, food. Without exception, the staff exceeded our expectations in terms of friendliness, concern for your needs, and often they delivered more than you would expect. English is not the first language for many of the staff but they were proficient in many, not just English (puts most of us to shame!). Every interaction with staff, at all levels, was met with a smile. The hotel itself was spotless, not just our room, but throughout. The quality of the food was high (we used the buffet restaurants, room service and the a la carte venues). Poolside service was very friendly, discrete and efficient. Even when the hotel was at full capacity, the outdoor areas provided space and tranquillity and that's not easy to achieve for most hotels. The staff make this hotel special and they should be commended for such high standards.

Room Tip: As in most hotels, the higher rooms have better views. This is a high quality hotel so guests respe...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 6, 2012

I spent my honeymoon july in this fantastic hotel, everything about it was lovely.The service was very good and the staff were as to be expected exceptional. The pool area was very clean,the rooms lovely and the food was also very good. I think this is a good standard hotel both my husband and I were made to feel very special, we had lovely flowers in the room,a wedding gift which was a lovely photo frameand that was perfection. All in all it may not be the newest or the biggest hotel in Dubai but it is well worth the stay we didnt want a big busy hotel we got what we wanted from the One And Only

Room Tip: All the rooms would be nice
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 6, 2012

I took my partner her to celebrate her birthday and we had the most fantastic 5-days staying in a Gold Club Suite.

The rooms were amazingly huge and regularly cleaned/ refreshed with fruit/ drinks etc. You have your own lounge for breakfast/ afternoon tea and your own reception desk where the staff couldn't be any more helpful. In fact the staff throughout the hotel were the friendliest and most helpful I have ever come across and now I'm back home I'm missing that man walking down to open doors and lifts etc. for me!

The hotel is very clean and ideally sited with its own private beach. All suite owners get their own cabana, which you'll need given the heat, and there will be an ongoing service of staff coming up to serve you cold water, cold towels, clean your glasses etc. The adult pool is also very quiet and tucked away although the sun did disappear mid-afternoon.

It can sometimes take a while to get served for lunch at the restaurant by the pools but there are plenty of alternative restaurants in the hotel whilst you can also use the facilities at The Arabian Court. This includes the gym and spa which are both well equipped.

We also enjoyed a lovely meal in Celebrities that had a delicious mouth-watering menu that didn't disappoint.

A visit that has certainly earned me plenty of brownie points for the year ahead!!

Room Tip: Try to get a sea view and if you can afford Gold Club then the little extra is worth it.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed November 5, 2012

everything about this hotel was lovely. From the moment of check in to housekeeping, concierge, pool, restaurants and roof top bar - all amazing.

Nothing was too much trouble.

Location perfect to explore Old Dubai and the Palm.

Cocktail party hosted by management was a good opportunity to meet them face to face and cocktails were nice!

Room Tip: One with view of sea lovely as parrots in the trees.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 5, 2012

We went to the Palace in August 2012 and it was our second visit. We paid the extra for the Gold Club. The room is lovely and a reasonable size with a very small balcony. The bathroom has a shower, bath and double sink - all very nice.

The Gold Club lounge is ok but can get very crowded and noisy at some times. Most of it is self service now and seems to have lost the personal touch that it had last year. However, the guys on the reception desk were always extremely helpful and would make restaurant reservations for you too.

The restaurants were excellent and the staff were amazing. We had two great meals in Nina's and Ali served us both times and he was great. At the Beach Bar and Grille, Yana was a fantastic hostess and took special interest in our little boy - age 6. We went to Olives each morning for breakfast and the choice was always very good.

The pool was as beautiful as ever and lovely and cool. Although the weather was in the 40's, this was not a problem for us with such a lovely pool close by and air conditioning throughout the hotel.

I would recommend the Gold Club as it did save us money overall - free drinks in the happy hour (2 hours!), afternoon tea, free soft drinks, tea and coffee throughout the day. Would be nice to have more personal service and maybe another member of staff serving, as the two that were normally on duty were rushed off their feet in the very busy times, which meant you had to wait a while for your drinks. On saying that, Raja was great as always.

Beautiful hotel, fantastic food, great service in ALL the restaurants we visited, lovely, lovely pool. Everyone in the hotel is really great with children too.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 1, 2012

Stayed at the Palace 6 years ago and had a really lovely stay that time. Didn't know I was going again on 24th September until I arrived at Heathrow Airport. My husband had booked 10 days at the Palace as a surprise for my 50th Birthday. I had forgotten just how lovely the staff were but from the moment we arrived at the reception to the day we left they couldn't do enough for us. My actual birthday was made even more special by the lovely bouquet of flowers left in my room from the management, the rose petals on my bed left by the housekeeper, Damith and the birthday cakes awaiting me in Celebrities Restaurant. A truelly wonderful hotel to stay in.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Palace at One & Only Royal Mirage Dubai

Address: Al Sufouh Road | Jumeirah Beach, PO Box 37252, Dubai 37252, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Dubai
#34 Family Hotel in Dubai
#37 Romantic Hotel in Dubai
#41 Luxury Hotel in Dubai
#44 Top resorts Hotel in Dubai
#64 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace at One & Only Royal Mirage Dubai 5*
Official Description (provided by the hotel):
The Palace at One&Only Royal Mirage conjures the magic of Arabia, a domain where guests may wander amidst the abundant gardens or stroll amongst the meandering water features. The property is generous, with 231 guest rooms and suites, on a private beach that offers rich leisure facilities, such as the impressive temperature-controlled swimming pools, water sports centre, tennis courts, golf putting green, ‘KidsOnly’ children’s facilities and, most importantly, a tranquil haven for rest and relaxation. ... more   less 
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Also Known As:
The Palace At One&Only Royal Mirage Dubai Hotel Dubai
The Palace At One And Only Royal Mirage Dubai
Royal Mirage Dubai

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