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“Could not have been better.” 5 of 5 stars
Review of The Palace at One & Only Royal Mirage Dubai

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The Palace at One & Only Royal Mirage Dubai
5.0 of 5 Resort   |   Al Sufouh Road | Jumeirah Beach, PO Box 37252, Dubai 37252, United Arab Emirates   |  
Hotel amenities
Ranked #41 of 478 Hotels in Dubai
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Could not have been better.”
5 of 5 stars Reviewed July 16, 2012

we stayed an the One and Only from 1/6/12 for 7 nights. We had 2 Gold Club Rooms as we are a family with 2 teenagers. From the moment we arrived at just after 1am we were shown to the private club lounge for check in and were given tea and soft drinks. The Gold Club Lounge is worth every penny. I had my breakfast there every day as it was quiet however the kids went to the main restaurant as there was more on offer. We then went back for afternoon tea between 3 and 5pm. Pre- dinner drinks were served from 6 until 8pm - all complimentary, and anyone who has ever been to Dubai will know it is not the cheapest place to drink.The staff in there were superb. I have to mention the waiters Mr Jagga Rao, Mr Phone and Mr Binro. They were like friends, buy they were all great. We arranged trips through them and they organised taxis to be sent to a private door just for the lounge clients.
The rooms were lovely, everything you would expect.
I had a gorgeous massage with the lovely Aartee, but the one person who really went way beyond was our room valet Saneesh Thomas. He was by far the most lovely, obliging, courteous valet we have ever come across. Lets just say we left him a hefty tip for which he was very grateful. Our room numbers were 354 and 355.
We are planning to go again next year with friends,

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
residenceandspa, Manager at The Palace at One & Only Royal Mirage Dubai, responded to this review, July 23, 2012
Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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843 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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Melbourne
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 16, 2012

So I've just got back from Dubai and Paris for a couple of weeks. Let's just say we should have done Paris first, because we were really spoilt in Dubai and the accommodation in Paris just couldn't compare.

Everything was PERFECT. There is nothing at all to complain about. Wonderful service, personalised service around the clock. Do your self a favour and book this resort.

Spa was excellent.
Food was excellent.
Rooftop Bar was excellent.
Shisha bar was fabulous.
Accessibility to everything was excellent.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
residenceandspa, Manager at The Palace at One & Only Royal Mirage Dubai, responded to this review, July 23, 2012
Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 13, 2012

I boooked the royal mirage for a first trip to dubai and i wasnt disappointed. It is a beautiful hotel with a great beach and wonderful pools and gardens. Food was good (although not outstanding amazing). All staff were so lovely although you felt there was a lack of real training and expertise and leadership when it came to the customer service, especially at the front desk. Not the staffs fault, more something for the management to work on. Anyhow, it didnt impinge on my time and the guys servicing our gold club room were amazing. I paid for the gold club pacakge but not entirely sure i got the most outof it. Breakfast was good but not wow-ee but perfectly adequate (shame as ive had fab food at tiny boutique hotels that was by far better). Afternoon tea was nice but the sandwiches were hard but plenty of cakes. Free eve drinks arent impressive if you are a wine drinker as there was only one choice of each (the red was horrid). Overall, i think you cant beat the beauty, location and facilities of the hotel. If they can make the food and customer service match theirprices itd be heaven. Im not a fussy traveller but its important to get the food and customer service five star. By comparison im staying at raffles on my way home and the customer service and food is second to none..... More work to do one and only!!

Room Tip: I stayed on the top floor of the palace. Good quiet location overlooking the gardens. Very long walk...
See more room tips
  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
residenceandspa, Manager at The Palace at One & Only Royal Mirage Dubai, responded to this review, July 23, 2012
Dear Guests,

Thank you so much for sharing your experience related to your recent stay with us. We indeed apologize if we have come short of meeting some of your expectations and rest assured that each comment is reviewed with members of the concerned team and adjusted where ever possible.

We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectation and to amend your latest views.

We look forward to such opportunity in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hook, Hampshire.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 9, 2012

This is one of the best hotels we have stayed in. The service is so friendly and staff cannot do enough to help. The rooms are big and have everything you need for that special holiday.
The pool area is beautifully landscaped and the gardens are superb.
We have stopped at this hotel 5 times are cannot recommend it highly enough.
There is a choice of several restaurants all of which offer good food, although the wines tend to be expensive. However, this applies to most of the Dubai hotels.
The Rooftop Bar is a nice place to rest at the end of a busy day and the choice of cocktails is very good.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
residenceandspa, Manager at The Palace at One & Only Royal Mirage Dubai, responded to this review, July 23, 2012
Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed July 7, 2012

I have stayed in many hotels in Dubai over the past few years, and as I am a travel agent I have visited quite a few on site inspections. If I had to choose my favorite, then this is it!!

Situated on the famous Jumeirah beach, this is one of several resort hotels which together make up the One and Only Royal Mirage.

As you arrive past the golden Camel statues in the front courtyard, a gong is sounded to herald your arrival, and as you step into the sumptuous reception hall you are escorted to a comfortable sofa and given a welcome cocktail whilst you fill in your registaration form etc.

Then you are taken to your room. The luxury is everywhere, the rooms are spacious and fully appointed with the very best furnishings and en-suite facilities. The lighting system alone in my bathroom was mind boggling, various dimmers, timers , spots, under counter mood lighting etc...way over the top but fabulous in its own way :)

The grounds are manicured to perfection, the pools, cabanas and gardens are beautiful and the service is descrete but always polite and efficient. The pools are large and tastefully designed and the beach has the white icing sugar sand that you see in the brochures.

The restaurants are fabulous too, and we had a full buffet breakfast either on the terrace or in the restaurant each morning, perfectly poached eggs for me, and a variety of other dishes to choose from all freshly prepared.

A quick ride on the in house transportation will take you to the other hotels, and the Arabian Court was a close second in my favorites list. Check out the roof-top bar in the evenings and also the restaurant, you won't be disappointed.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Palace at One & Only Royal Mirage Dubai, responded to this review, July 11, 2012
Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
95 reviews 95 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 6, 2012

This was our second time at the Palace at the O&O. It must have been good the first time as we have never re visited the same hotel. This time though - April it was extremely busy, and a case of the the early bird catches the sunbed. The well trained staff however, were able to manage this so that there was always somewhere to sit, even if it meant on the beach. My only complaint this time was the food, whilst the service was not impacted by the hotel being fully booked the food was. The best meal we had the whole week was room service in our room.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dudley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2012

This hotel is a low rise amongst the high rise which stands it out from the rest. The room was large and well appointed and the hotel and grounds which has three sections is a joy.
All the staff are courteous and the food, especially in the Celebrities Resturant, was exceptional as you would expect.
Security, as we found out after accidentally leaving our room safe open one night, was also exceptional.
Although this was an expensive holiday it was worth every penny and we would certainly return to this hotel given the chance
We have seen negative feedbacks on this hotel, but it is hard to understand why?
The only downside was that the voucher for the evening meals never quite covered the full cost of the meal.However the meals, for the quality alone, were worth the extra expense.

Room Tip: We had one of the rooms that lead straight out to the gardens, which was absolutely fabulous for acc...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Palace at One & Only Royal Mirage Dubai, responded to this review, July 6, 2012
Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palace at One & Only Royal Mirage Dubai

Address: Al Sufouh Road | Jumeirah Beach, PO Box 37252, Dubai 37252, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Dubai
#28 Family Hotel in Dubai
#36 Romantic Hotel in Dubai
#38 Luxury Hotel in Dubai
#41 Top resorts Hotel in Dubai
#49 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace at One & Only Royal Mirage Dubai 5*
Number of rooms: 231
Official Description (provided by the hotel):
The Palace at One&Only Royal Mirage conjures the magic of Arabia, a domain where guests may wander amidst the abundant gardens or stroll amongst the meandering water features. The property is generous, with 231 guest rooms and suites, on a private beach that offers rich leisure facilities, such as the impressive temperature-controlled swimming pools, water sports centre, tennis courts, golf putting green, ‘KidsOnly’ children’s facilities and, most importantly, a tranquil haven for rest and relaxation. ... more   less 
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Also Known As:
The Palace At One&Only Royal Mirage Dubai Hotel Dubai
The Palace At One And Only Royal Mirage Dubai
Royal Mirage Dubai

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