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“Party Time” 4 of 5 stars
Review of Habtoor Grand Resort & Spa

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Habtoor Grand Resort & Spa
5.0 of 5 Resort   |   Al Sufouh Road, Dubai Marina, Jumeirah Beach | PO Box 24454, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #175 of 486 Hotels in Dubai
Dubai, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
“Party Time”
4 of 5 stars Reviewed March 16, 2013

My wife and I decided to spend a couple of hours on Habtoor and check out the Pool Bar scene!

It has a relaxed atmosphere (especially during the day)
It is a "party" hotel, most guest go along and have a great time.

Do not stay here if you are looking for peace and quiet.

Must visit for all young people who wish to have fun, or even for those who maybe not so young, but are still young at heart. Our experience was both wonderful and memorable !

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Manager at Habtoor Grand Resort & Spa, responded to this review, March 19, 2013
Dear Guest,

Thanks for your review.

We hope that you repeat the visits to our property , where we assure you of restful stay and top service at all times.

Best Regards

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,481 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
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English first
1 review
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 16, 2013

I have lived in Habtoor resort for two nights and was very impressive, and I've lived in the resort rooms on the ground floor and had a private balcony in front of the swimming pool can exit directly from the balcony to the pool and the beach and my room number 134. In fact, furniture was not new but it was clean and tidy the only problem they Calculate the invoice drink from the fridge and I have not used

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Manager at Habtoor Grand Resort & Spa, responded to this review, March 19, 2013
Dear Guest,

Thanks for your recent review on trip TripAdvisor , we are delighted to learn that you found our resort impressive!

Habtoor Grand Beach Resort & spa has many fans and we are so happy that you became one of them.

We apologize for the error in calculating your drinks , rest assured that we will take extra care and hope to welcome you very soon.

Best Regards

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 15, 2013

Habtoor Grand Resort is a large hotel located in the Beach Marina area, close to Jumeirah Beach. Service is very good: all employees speak good english and they are helping and polite. The premise consists of two large towers and your room will be in either one. Rooms are large, clean and very well equipped. Bathrooms are really good with seperate shower and bathtub. The way Dubai has been developed, the hotel's location is not very relevant. For example, Habtoor is close to Jumeirah (Atlantis etc.) but away from the Dubai Mall and Burj Khalifa. Breakfast is very good although not perfect. There are many restaurants that can satisfy all tastes. I tried the Indian one where both food and service were superb. There's also an open-air disco/club but there is some decadence in the air. In general, Habtoor is a good choice but you won't miss something special if you choose something else.

Room Tip: If you are travelling with others (e.g. families), make sure you will all be in the same tower. If...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Manager at Habtoor Grand Resort & Spa, responded to this review, March 19, 2013
Dear Guest,

Thanks for your review.

We are glad that you enjoyed our resort experience and found our service very good!

We hope that we can serve you even better the next time you decide to visit.

Best Regards

Osama Mamdouh
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 11, 2013

Stayed on 1st March this year, It was my Hubby's birthday and we came into Dubai from Qatar. Our room ( 1631 ) must say was very disappointed, room was very clinical, no fine touches, we couldnt drawer the curtains properly, tried to use the kettle for tea in the morning, nothing would work, we were not told there was an electric switch at the main door that needed to be switched on!!! The hotel charged the earth for 3 chocolate bars ( The Kit-Kat was stale ) in total we were charged nearly 20.00 pounds for these and a small bottle of water.

Check in was so long winded, not really professional at all.

Breakfast was ok, nothing special.

I have lived in Dubai for nearly 5 years, so have stayed in much nicer hotels.

Wont be staying there again, considering we paid over 300 pounds for our one night stay, very disappointed.

Room Tip: Book The Address hotel at the Marina, rooms are beautiful.
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Manager at Habtoor Grand Resort & Spa, responded to this review, March 12, 2013
Dear Guest,

Thank you for your review.

We apologize for not meeting your expectations

We have great news to announce in due course about our rooms and suites.

Thank you and best regards

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 10, 2013

I stayed at Habtoor seaview room for 3 nights in March with my wife and our stay overall was a dissapointment. The hotel in general does not deserve 5 star rating, and especially by Dubai standards it would rather be worth of 3 stars max. Below are few remarks that we did during our stay.

RECEPTION/CHECK-IN was a total mess. We needed to wait over 2.5 half hours in the afternoon for our room, without anyone informing us how the situation with the room developed, brought coffee or tea to us or anything. Ambience was just chaotic, and everyone both staff and customers seemed frustrated! Also the staff did not have sufficient English skills!

ROOMS were okay, but not quite worth of 5 star rating, housekeeping and other staff were never seen, and their service seemed very inconsistent. Sometimes there were dirty plates left in our room etc. The biggest minus was the noise from the poolside night club until 3am - and room windows did not have any decent sound insulation! Awful!!

SERVICE overall worked okay, but seemed inconsistent, and lacked probably the well-organised management and coordination. Staff was never smiling, they never seemed to greet guests and they just hadn't abilities to make decisions to fix guests enquiries and problems. E.g. getting a taxi at the front door took over 15 minutes, and we couldn't be bothered, we just left and took a taxi at the street, which was much quicker! Unbelievable for 5 star hotel !!!

BREAKFAST and POOL were the only somewhat positive experiences in this hotel. They could be rated as 4 star, some individuals in staff were helpful, and tried obviously their best to serve guests. We did also like some of the poolside/beach bars with their friendly staff.

Habtoor had some features that were satisfying and could be rated with 3 or 4 stars. However, the total experience does not by any means justify for the hotel's high rating!! We still wonder which agency has granted those 5 stars! With this kind of price paid, we cannot recommend this hotel to anyone. We love Dubai, and will definitely be back quite soon!

However, we won't be back to any Habtoor resorts again!

Room Tip: If you're compelled to stay in this hotel, and respect your good-night sleep, try to get a room...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Manager at Habtoor Grand Resort & Spa, responded to this review, March 12, 2013
Dear Guest,

Thanks for your recent review.

We appreciate you taking the time and point out the issues that occurred during your recent visit.

We hope you accept our apology for not meeting your expectations and rest assured that we are taking the matter higher to further analyze and fix all the shortfalls.

Habtoor Grand Beach Resort & Spa has many fans from around the globe and we hope that you become one of them in the near future!

Thank you and best regards

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornish
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 8, 2013 via mobile

We stayed at the Habtoor in January 2013 as a stopover on the way to Australia. We arrived at 0900 and were not surprised a room was not available at that time but the reception staff managed to get one ready by 1100 which was helpful. The staff on reception were not smiling and welcoming which does create a poor first impression. Our room was large enough and the bathroom was very big but somewhat dark. Our view was good across the river next door and out to the pool and sea beyond. However it was tired in appearance with a grubby carpet although everything worked well. We were not disturbed by noise in the evening. We enjoyed the hotel facilities and the pool was large with sufficient sunbeds. The beach is some distance away. We ate at the hotel Italian restaurant which provided good food and some entertainment but it was deserted when we were there and there was little atmosphere although the staff were very good and helpful. Breakfast was not a pleasant experience with a crowded dining room and unsmiling staff. They did not go out of their way to be helpful which is in sharp contrast to other hotels we stayed at on our holiday. The food was acceptable, certainly not of 5 star quality and the service did not match those expectations. I would not book to go back to the Habtoor. Wifi charges are an issue in all the hotels we stayed in and I find it unacceptable that you have to pay so much to be connected to what is now an essential part of modern life.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Manager at Habtoor Grand Resort & Spa, responded to this review, March 12, 2013
Dear Guest,

Thank you for your recent review on trip TripAdvisor.

We apologize for not meeting your expectations during your recent visit to our hotel.

All your points have been shared with the respective heads of departments who are looking into the matter.

We hope you give us another chance to make it up to you!

Best Regards

Osama Mamdouh
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 of 5 stars Reviewed March 3, 2013

Don't take the complimentary wifi on your booking as a given... As on first arrival it is for one device per booking. Even though the free collection from the airport and breakfast was for two people.

Even with the one device it doesn't stay connected to the wireless for any longer than 10 minutes.

The staff.... Any query at all they disappear into a back room for 10 minutes no doubt in anticipation that you will get frustrated and give up.

Concierge also likes to hang up on clients also.

My first time posting a review about anything but this has to be shared. Not a 5* hotel.

Room Tip: Tip for a better room... Make sure it's the one you book.. On arrival we were offloaded into a l...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Manager at Habtoor Grand Resort & Spa, responded to this review, March 6, 2013
Dear Guest,

Thanks for your recent review about our property.

We would like to assure you that your comments are not being unnoticed.

In regards to the WIFI charges , please be informed that we compare our pricing with main hotels of Dubai and the majority are charging for this service.

Many of our packages include free WIFI for one device as you rightly said , our management is currently reviewing if this limitation can be changed.

Also would like to take the chance to inform all readers of our webpage that we always match the original room type booked , never the less please inquire about upgrading your booking to the next category upon arrival as we have many great deals for last minute changes.

Thank you & Best Regards

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Habtoor Grand Resort & Spa

Address: Al Sufouh Road, Dubai Marina, Jumeirah Beach | PO Box 24454, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Dubai
#39 On the Beach Hotel in Dubai
#75 Spa Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Habtoor Grand Resort & Spa 5*
Number of rooms: 446
Official Description (provided by the hotel):
Situated on Dubai's World-famous Jumeirah Beach and adjacent to the magnificent Dubai Marina, the Habtoor Grand Beach Resort & Spa Dubai, a member of Preferred Hotels & Resorts, occupies one of Dubai's most enchanting beach side locations.Perfect for both business and leisure travelers, this luxury Hotel in Jumeirah Beach is within a 30-minute drive from Dubai Airport and is in close proximity to Dubai Internet City, Dubai Media City and Shopping Malls. Pools, restaurants and bars are set amidst the hotel's tropical gardens. The 5 star resort in Dubai is a paradise of perfect vistas, where lush landscapes meet the warm Arabian Gulf, fringed by an immaculate beach and embraced by clear blue skies. ... more   less 
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Also Known As:
Habtoor Grand Resort And Spa
Habtoor Grand Dubai
Habtoor Hotel Dubai
Habtoor Dubai

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