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Hilton Dubai Jumeirah: Traveler Reviews

5.0 of 5
Jumeirah Beach Road | PO Box 2431, Dubai, United Arab Emirates
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Hilton Dubai Jumeirah
Ranked #13 of 452 hotels in Dubai
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2,531 reviews from our community

Traveler rating
    1,833
    502
    113
    47
    36
See reviews for
Families
557
 
Couples
773
 
Solo
80
 
Business
204
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
1 review
“Amazing”
5 of 5 stars Reviewed November 19, 2012 via mobile

The hotel is amazing.... Everything was extraordinary. Elena and adel from guest relations are so helpful and helped is with everything like places to go and things to do... I would definetly recommend it to all my friends coming to Dubai... Truly best hotel experience I had so far in my life... Everything comes from the heart.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AbdullaAkbota about Hilton Dubai Jumeirah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Popular Hotel on Beach”
3 of 5 stars Reviewed November 18, 2012

Check in experience was dreadful.We arrived at the hotel at 3.30pm (1.5 hours after check in time) we did al the usual check in things. Then when we expected to get our room keys we were told our room was not ready and to wait in the club lounge until it was ready. 30 minutes later no word on our room so we asked and were told that our room was still not ready as the hotel was fully booked and it would be at least another 45 mintues. Finally we were offered another as we had dinner plans at 6.00pm. We getting to temp room there was no water in the hotel as a pipe had burst in the basement.
Upon arriving back from dinner at 9.00pm, finally were given access to our room which was booked and paid for 6 weeks earlier.

Other than this bad start, the hotel was fine although very busy in lobby and out front.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Schuey75 about Hilton Dubai Jumeirah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review
November 25, 2012
Dear Guest,

Thank you very much for taking the time to review your recent stay at the Hilton Dubai Jumeirah Resort.

It is with concern to note your dissatisfaction of your arrival experience and the temporary room provided.

We truly appreciate that you brought this matter to our attention as this feedback will enable us to improve our service and facilities.

On behalf of the team, I sincerely apologize for any inconvenience caused to you.

Rest assured that the satisfaction of each and every guest is what we strive to achieve on all occasions and we regret to acknowledge that we have failed to entirely meet your expectations on this occasion.

We sincerely hope that your stay was an enjoyable one overall and we look forward to welcoming you back for an opportunity to provide you with all the right reasons to remember your holiday with.

Meanwhile, please do not hesitate to contact me if I could be of any further assistance.

Sincerely yours,


Adel Ashry
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Good beach”
4 of 5 stars Reviewed November 18, 2012

We spent two nights here on the way to SL. The hotel was nice, not as luxurious as others in Dubai but good location with shops nearby and v close to the marina and metro.

Beach was lovely and clean and we didn't have any problems getting sunbeds even though it was very busy.

The hotel were extremely helpful in organising activities.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask fbunny81 about Hilton Dubai Jumeirah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“I like this hotel”
5 of 5 stars Reviewed November 17, 2012 via mobile

I am happy with every thing in this hotel. Good food nice location and friendly staff. Rooms are very nice with great view. Beach is very clean and perfect for a holiday. I am here for a holiday with my friends we are really enjoying.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RanaKris about Hilton Dubai Jumeirah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankt Oswald, Austria
2 reviews
“Best holiday”
5 of 5 stars Reviewed November 17, 2012

this is my first time with my family. As i can see this is my best holiday i have ever been. I am very happy with my room. Every thing is excellent. Staff is very friendly and helpful. Restaurant is very nice with excellent food.

This hotel has a excellent location with a perfect ocean view. Great service from all the staff. Beach is very clean. Very close to best shopping malls and other attractions in Dubai. I am here with my parents for our holiday. We are looking forward to coming back for our next holiday to this great place. I am recommending all my friends to visit to place and enjoying there vacation. Trust me you will be happy....

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask thomas0704 about Hilton Dubai Jumeirah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai Jumeirah

Also Known As:
Hilton Dubai Jumeirah Hotel Dubai
Hilton Dubai Jumeirah Hotel
Hilton International Dubai
Hilton Dubai
Hilton Jumeirah Beach
Dubai Hilton
Hilton Jumeirah
Hilton Hotel Dubai
Dubai Hilton Jumeirah
Address: Jumeirah Beach Road | PO Box 2431, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotels in Dubai
#8 Family Hotels in Dubai
#12 Luxury Hotels in Dubai
#25 Business Hotels in Dubai
#43 Romantic Hotels in Dubai
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
This 5-star Hilton resort hotel is located on Dubai's famous Jumeirah Beach and ‘The Walk’ boulevard offering guests endless shopping, dining, and leisure activities. Its swimming pool is set within charming palm tree gardens bordering a private beach with sun loungers and one of Dubai’s best beachside dining restaurants: Wavebreaker.All guest rooms at the Dubai Hilton Jumeirah Resort offer partial or full sea views and a marbled bathroom with luxury amenities. One more sentence about the rooms? Guests can also enjoy award winning dining options like BiCE which was voted Dubai’s Best Italian, 2011 by What’s On and Best Mediterranean, 2012 by BBC Good Food. Or the lively Pachanga which hosts salsa and tango lessons as well as a churrasco night each week. Dubai Marina Metro Station is a 10-minute walk from the hotel and shuttle buses service a number of shopping malls daily like the Mall of the Emirates and the Dubai Mall / Burj Khalifa. Free on-site private parking is available. ... more   less 
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Hilton Dubai Jumeirah
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