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“Lovely hotel and great pools and beach.” 5 of 5 stars
Review of Hilton Dubai Jumeirah Resort

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Hilton Dubai Jumeirah Resort
5.0 of 5 Hotel   |   Jumeirah Beach Road | PO Box 2431, Dubai, United Arab Emirates (The Marina)   |  
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30% off Bed & Breakfast
Ranked #111 of 499 Hotels in Dubai
Birmingham, United Kingdom
Top Contributor
105 reviews 105 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
“Lovely hotel and great pools and beach.”
5 of 5 stars Reviewed December 29, 2011

Went here back in 2004. But was an amazing place. The weather was great. The staff amazing. Pure luxury at the hotel but very affordable compared to a lot of the other places in Dubai. Highly recommend. Good restaurants at the hotel too. Make sure you visit the water park too!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (643)
Date | Rating
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Bucharest, Romania
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 28, 2011

It is second time we stayed at Hilton Jumeirah, we have choose this hotel because it has private beach and don't need to use shuttle bus or taxi to public beach.The best rooms like the others says are higher floor, seaview on the pool side,and lower numbers at rooms.But just like last year we have got a good room next day after long discusions,I don't know why .This year they extended with another building with apartaments,and the turist from there use the same old beach so the beach get crowded,and if you come later it's not easy to find a sunbed.The location is nice (Dubai Marina the most expensive neyborhood) ,a lot of restaurants around,supermarkets,
Staff friendly ,good buffet food,nice beach but you got sun after 10:00 am because of high buildings in the rear ,far from city center if you want to vizit.That is why I recommend this hotel those who would only rest,not to visit Dubai.A 5 star hotel at the beach it is with 30% more expensive that a similar in citycenter.I don't know if I will go again,to wake up in the morning to get a good sunbed location.

Room Tip: Higher floor,seaview but to pool side,lower number at rooms (ex.503,505)are near sea
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 28, 2011

I really enjoyed our stay. Hotel is perfect, room implacable, service fantastic (especially the service desk!).

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 26, 2011

Stayed 10 nights from 13th December 2011. I really could not fault this hotel. The staff were so friendly and the buffet food exceptional. As our son lives in Dubai we would most certainly stay at the Hilton again.

Room Tip: Rooms overlooking the "Walk" get the sun for a while in the morning during the winter, the...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 26, 2011

We booked with airmiles and had planned a glorious day with the Hilton only to find that it was a 6 hour diasaster. The little one was not well and the eldest was jet lagged getting off long haul from the airport direct to the hotel. We arrived to find the hotel full and our room was not booked under airmiles. We were without a room and no rest for such a long time. Givent he option to pay for a room at 1500 AED for the night was not possible. So unfortunately out 70th birthday fell through. We went and stayed in a hotel not by the sea but had a great time and celebrated with the family. The pool area was full and the beds were taken by guests even early in the morning. We went to the sea beach and saw much public crossing the beach area. There is no private beach area and some security guards but it is not policed. The beds on the beach were already taken and had towels thrown over them so they were reserved.

While we waited for the reservation problem to be solved we could not find anywhere to sit and rest. The kids clubs is in the hotel and in a room which is open until 6pm. Not much babysitting available unfortunately and we did not get to use this because we had not been checked into the hotel.

The spa was shown to us which was on the 1st floor and this had no jacuzzi only steam and sauna. The showers were reported as burning a guest while we were there. Supposedly the showers water contorl temperature does not work. It goes from hot to cold.

We had lunch while waiting by the pool at the bar on stools and then left as they could not solve the problem of out room. It was cold and not very nice, small pieces of fish without any sauce. The club sandwich had little chicken and more egg.

We are very sad for this experience as it spoilt out entire holiday and birthday celebration, we will not visit again and have found better service in hotels in Town.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADEL A, Guest Relations Manager at Hilton Dubai Jumeirah Resort, responded to this review, December 31, 2011
Thank you for taking the time and effort in posting your review of your recent stay at the Hilton Dubai Jumeirah.

Your feedback is very valuable to us as it will help us in improving our services and facilities.

It is with regret that we have taken note of your disappointment on the outcome of your holiday and we appreciate your honest comments for bringing to our attention these not so satisfactory issues you have encountered.

On behalf of the management, please accept our sincere apologies for any inconvenience caused.

Hope the above misgivings will not hinder you from coming back to stay with us as we look forward to welcoming you and your family again at the Hilton Dubai Jumeirah, an opportunity for us to show our improvement.

Yours sincerely,

Adel Ashry
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2011

Adel,

I stay in Hiltons every week around the world and mine and my wife's vacation time is very important.

As usual your service according to my wife was outstanding once again and you resolved all of her challenges with a minimum of fuss, attention to detail and a smile. I can not thank you enough for doing this I really can't. Thank you again and see you soon when I am there on business and pleasure.

Please ensure your management chain get a copy of this and feel free to contact myself as a reference for some sort of recognition for your continued and outstanding service to me when I am there on business with my team and also on vacation with my family, thank you once again.

  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milan, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 17, 2011

The location is perfect. On a beautiful beach, close to metro and shopping malls.
Many restaurants and bars near the hotel.
Breakfast very good and also rooms very attractive.

Room Tip: Rooms facing the pool are the best one (standard room). The executives are gorgeus!!!!
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai Jumeirah Resort

Address: Jumeirah Beach Road | PO Box 2431, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 On the Beach Hotel in Dubai
#77 Business Hotel in Dubai
#87 Romantic Hotel in Dubai
#95 Family Hotel in Dubai
#102 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Dubai Jumeirah Resort 5*
Number of rooms: 389
Official Description (provided by the hotel):
This 5-star Hilton resort hotel is located on Dubai's famous Jumeirah Beach and ‘The Walk’ boulevard offering guests endless shopping, dining, and leisure activities. Its swimming pool is set within charming palm tree gardens bordering a private beach with sun loungers and one of Dubai’s best beachside dining restaurants: Wavebreaker. All guest rooms at the Dubai Hilton Jumeirah Resort offer partial or full sea views and a marbled bathroom with luxury amenities. Guests can also enjoy award winning dining options like BiCE which was voted Dubai’s Best Mediterranean, 2012 by BBC Good Food. Or the lively Pachanga which hosts salsa and tango lessons as well as a churrasco night each week. Dubai Marina Metro Station is a 10-minute walk from the hotel and shuttle buses service a number of shopping malls daily like the Mall of the Emirates and the Dubai Mall / Burj Khalifa. Free on-site private parking is available. ... more   less 
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Also Known As:
Hilton Dubai Jumeirah Hotel Dubai
Hilton Jumeirah Beach
Hilton Hotel Dubai
Dubai Hilton Jumeirah

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