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“Overnight transit- wanted more days!” 5 of 5 stars
Review of Hilton Dubai Creek

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Hilton Dubai Creek
5.0 of 5 Hotel   |   Beniyas Road, Deira Business District | PO Box 33398, Dubai, United Arab Emirates   |  
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Ranked #45 of 486 Hotels in Dubai
Statesboro, ga
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Overnight transit- wanted more days!”
5 of 5 stars Reviewed May 27, 2013 via mobile

From check-in to room to room service our overnight stay was wonderful. The urban and modern architecture was fabulous, our room spacious, loved the floor to ceiling windows. Bathroom wowed us with the sleek black marble, contrasted by white tubs, stainess sink, spacious glass shower and all pristinely clean! Our early call for breakfast in the room was served on time, nice eggs benedict, refreshing bowls of fruit, nice pastries. Taxis were prompt, professional and delivered us to the Ski Dome where my grandkids enjoyed hours of play!

Planning a longer stopover in July with more time to explore the area. Thanks again to the staff for a great, albeit short visit!

Stayed May 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, May 28, 2013
Dear Memee62,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

It was a pleasure to note that you enjoyed your stay with us, from the time of your arrival until your departure, and that you left the hotel fully satisfied with your experience.

We are also grateful and delighted to read of your appreciate with regards to our overall service and facilities, as this is what we strive to achieve at all times.

Once again thank you for your feedback and for sharing to other travellers your family’s experiences while in Dubai, and it is nice to know that you have already considering returning here this summer so we look forward to the opportunity of welcoming you back to the Hilton Dubai Creek very soon.

Please do not hesitate to contact me directly should you require my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,428 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
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Liverpool, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 27, 2013

We stayed 15/5/13 for one week and had a great time. The staff were welcoming when we arrived and were helpful. Our room was a nice size and was very clean and had full length windows on one side which gave great views. The bathroom was to a very good standard and had nice toiletries. Our room was cleaned daily by Badri who was very pleasant and did a good job, even made towel aninals on our bed, which was a lovely touch. We had a turn down service by David who left us little chocolates. There was a safe in the room which was easy to use and free. A special mention must go to the beds and pillows - they were the comfiest we've ever experienced on holiday.
We stayed BB and the breakfast was nice, the fresh orange was amazing. There was a good choice and even a pork section with bacon and sausage which I was pleasantly surprised about.
We used taxis to get around and found them to be cheap. The taxis charge a min of 10aed so even if you just get a taxi to the metro station, for example they will still charge the min. We did walk to the nearest metro station which was Union station. It took about 10-15mins, which was fine in the evening but would have been unbearable in the midday heat. We did use the metro to get to Mall of Emirates and found it did save us some money and was easy and safe to use, but when you take into account you could possibly get a taxi door to door for an extra 25aed, we then chose to use taxis.Another thing to note about the taxis outside the hotel, there are a fleet of high end vehicles you can take that are ready and waiting, but these will cost you more (although you can barter them down), or you can flag down a regular cab and these will be cheaper.
The hotel had great views from the pool terrace at the top of the hotel, we sat up there a couple of nights until it closed at 10pm. There is a bar that does snacks and drinks but we did not use it as we had already eaten but they didn't mind us being up there without buying anything. We did not use the gym but it looked good when we looked in.
The hotel is nicely positioned in the old area of Dubai but everywhere is quite accessible, and the airport is minutes away too. The one downside to the location is that there is a mosque very close by which calls for prayer 5 times a day over a loudspeaker, most of the time not a problem but can wake you in the night.
Internet access was quite expensive, 50aed for an hour on their pc's, 100 aed for 24 hours. They have wifi which was also expensive.
Overall we would definitely recommend staying at this hotel because of the value and great staff

Room Tip: Lower floors will probably hear the prayer calls more, so go higher if possible
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, May 28, 2013
Dear 556katie,

Thank you for posting a review of your recent stay with us at the Hilton Dubai Creek.

I am pleased to note that you found your overall stay with us to your satisfaction, as this is what we always strive to achieve and provide our valued guests.

We really appreciate that you have taken the time and effort to share in details the experiences you had while on holiday in Dubai, mostly during your stay with us, which gave other prospective Dubai travellers a glimpse of what we can offer to our guests.

I am also thankful for your positive feedback with regards to the level of service our team members have provided to you during your stay most especially from Housekeeping namely, Badri and David. Rest assured that your kind words and compliments have been conveyed to them and to the rest of the team.

Regarding the value of our WiFi Internet service and I would assure you that I have taken note of it, particularly as a constructive feedback and consideration when we upgrade this service.

We are happy to know that we were able meet your expectations of a Hilton experience on this occasion so we look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please feel free to contact me should you require my personal assistance with your next booking.


Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 26, 2013

This is a very practical and convenient hotel if you are spending most of your time in Deira. It is a 5 to 10 minute drive from the Airport, Deira City Centre, Naif Souk and the Nasir Square area. The hotel itself is very basic with quite a cutting edge and modern design with generous use of glass in public areas. The facilities are exactly what you would expect of a 5 star Hilton city property. Nothing over the top or extraordinary but sufficient. The room sizes are rather large - creek view rooms offer quite a lovely view of the 'old Dubai'.

Service was good and efficient. Check in was quick and easy and painless. I had forgot a piece of luggage in the room after check out and returned to pick it up a week later and they had it safely waiting for me. Thumbs up to that!

Room Tip: Go for a Creek View Room
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, May 28, 2013
Dear hotelfan18,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

I truly appreciate reading your feedback with regards to your experience of staying with us and for expressing your satisfaction mainly with our location that gave you quick access to the airport and places of interest nearby.

While you found our hotel quite basic and our facilities sufficient and were able to meet your expectations of a Hilton property, we are very pleased that the level of service you experienced and received from our team members was agreeable and to your liking, as this is what we always strive to achieve at all times.

We are happy to know that you had a pleasant stay with us so we all look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please feel free to contact me should you require my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
67 reviews 67 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 25, 2013

We stayed here for two nights during a week long stay in Dubai.

The hotel is located in Deira right on the creek. It's always easy to get taxis from the front of the hotel, the metro is a 10ish minute walk and the souks about a 25 min walk away.

The hotel was clean and adequate but we weren't bowled over by it. We were given a disabled access room on the first floor (1003) on our first night which wasn't great. The shower only allowed two temperatures "too hot" and "too cold" the toilet seat was loose and the plug in the basin was poorly adjusted so it didn't drain properly. Just little issues but ones the hotel could and should have picked up pro-actively. There was some kind of dripping water noise as well from the floor above which meant we had a really poor night's sleep.

The rooms are well sound-proofed but be aware that there is a mosque approximately 100m from the hotel, if you're a light sleeper the call for Fajr prayers (at 04:30 in May) might wake you.

The hotel staff were great the next morning at finding us a new room on the 13th floor. The new room was great with fantastic views, I think we were just unlucky with the last one.

Being a Honors Gold member we had access to the Executive Lounge. It and the restaurants all felt a bit soulless but were again adequate. The terrace next to the Exec Lounge was a great stop to enjoy the early evening but get there early to grab a table.

The breakfast buffet in the Glasshouse was good and the staff attentive and friendly.

Except for the debacle with the first room we had the stay wasn't bad but the hotel just seemed a little lacking in soul.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, June 4, 2013
Dear webmonkeyuk,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

While I am pleased to note that you were satisfied with our location’s accessibility and overall service and facilities, I regret that you find some areas to your dissatisfaction particularly the facilities and dripping noise inside the room that was provided to you initially as well as the wakening sound from the nearby mosque.

As this is not what we strive to provide our valued guests, we sincerely apologize for the inconveniences caused to you.

Thanks for bringing to our attention some issues you found in using our disabled room and for allowing us to provide you a more suitable room for the rest of your stay. Rest assured that I have taken note of your suggestion as basis of enhancing the facilities in that particular room.

On the other hand, we appreciate your feedback regarding the Executive Lounge and happy to note that you enjoyed your experience there as well as the breakfast in Glasshouse.

We all look forward to welcoming you back to the Hilton Dubai Creek and please do not hesitate to contact me anytime should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mecca, Saudi Arabia
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 24, 2013

Hotel location is in old side of dubai and front of the old harbour. nice location and very helpfull staff specially doorman muhammed doing great job, rooms are quite big and cleaned perfectly. But breakfast buffet was not satisfied and not many variety and not delicious at all. Bed sheets , and textile metarials were old.

Room Tip: ask for higher floor and harbour side view.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, June 3, 2013
Dear ottomansultan,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

I am delighted to read your comments on your experience of staying with us and for expressing your satisfaction on our location, size of our room and its cleanliness.

Also, we are grateful for your appreciation on the level of service you received from our team members most especially Muhammed from our Concierge team. I assure you that your kind words and compliments have been conveyed to him and to the rest of the team.

As feedback from our valued guests that enables us to improve, we truly appreciate your honest comments and for sharing your experiences while in-house particularly with regards to the quality and limited selection for our breakfast buffet as well as the condition of our linens.

Please accept our sincere apologies for the disappointment caused to you and for not being able to meet your expectations on this occasion.

I would like to assure you that I have taken note of your feedback and I have discussed them with the concerned department heads for necessary action for improvement.

Hope these slight misgivings will not stop you from returning to stay with us again and that we can look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Jolla, California
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 24, 2013

Wonderful location close to the spice and gold souks and right on the creek. Our room was beautiful with an expansive view. On a busy street but very peaceful and quiet inside the hotel. Pitch perfect staff from Moen the concierge to our room attendant David. Could not have been more attentive to our needs.
For a real treat sign up for the executive level mezzanine. Great breakfasts, wonderful espresso drinks, snacks during the day and wine at night.
The view from the rooftop pool on 14 amazing.
We loved the entire experience.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, May 28, 2013
Dear trixiefig,

Thank you for your time in posting a review of your recent stay at the Hilton Dubai Creek.

We are delighted to note that you were satisfied with our location especially our close proximity to places of interest in Dubai, our rooms and the view, our Executive Lounge and its offerings, and the swimming pool facilities at the rooftop.

We are grateful for your appreciation towards the services our team members have provided for you during your stay most especially from Moeen in the Concierge and David from Housekeeping. I can assure you that your compliments have been conveyed to them and to the rest of the team.

Once again thank you for your feedback and for sharing your Dubai experiences to other travellers and we look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Top Contributor
104 reviews 104 reviews
83 hotel reviews
Reviews in 65 cities Reviews in 65 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 23, 2013

Stayed here for one night while in transit in Dubai. A short drive from the airport and about 10-15 minutes from Dubai Mall. Right across the road from the Creek if you want to go for a walk. Hotel is quite small for a Hilton but rooms are lovely and have all the facilities you would need. Breakfast was good and poolside food was also good. There is a small pool on the roof and a small gym which has limited facilities but is well maintained. Not to be recommended for a week or 2 week holiday - go to the beach instead, but a good location for a business hotel or a weekend in the city.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, May 28, 2013
Dear JDE260767,

Thank you for posting a review of your stay at the Hilton Dubai Creek last March.

I am pleased to note that you were satisfied with your experience of staying with us particularly with our convenient location, giving you quick access to the airport, to the Creek and to one of the biggest malls in Dubai.

We are delighted that despite the size of our hotel you found our service, products and facilities to your immediate liking.

It is good to point out that while we cater mostly to business travelers, we offer our guests free shuttle service to and from the beach area so they can experience and enjoy both the city side and beach side of Dubai.

We all look forward to welcoming you back to the Hilton Dubai Creek in the nearest future.

Please feel free to contact me should you require my personal assistance with your next booking.


Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai Creek

Address: Beniyas Road, Deira Business District | PO Box 33398, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Dubai
#41 Romantic Hotel in Dubai
#42 Luxury Hotel in Dubai
#51 Business Hotel in Dubai
#53 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Dubai Creek 5*
Number of rooms: 150
Official Description (provided by the hotel):
TThe Hilton Dubai Creek’s rooms feature contemporary decor and stunning marble bathrooms. All of the rooms are equipped with a Hilton Serenity Bed and deluxe bedding, flat screen TVs and high speed internet access.The Hilton Dubai Creek offers a complimentary shuttle service to its sister hotel on Jumeirah Beach, where guests have access to the hotel’s beachside facilities. Or guests can relax in the rooftop swimming pool on site while enjoying views of the city, or exercise in the fully-equipped fitness centre. ... more   less 
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Also Known As:
Hilton Dubai Creek Hotel Dubai
Dubai Hilton

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