We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Absolutely Fab!” 5 of 5 stars
Review of Hilton Dubai Creek

Save Saved
You added Hilton Dubai Creek to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Dubai Creek
5.0 of 5 Hotel   |   Beniyas Road, Deira Business District | PO Box 33398, Dubai, United Arab Emirates   |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Summer Sale From AED 522
Ranked #40 of 474 hotels in Dubai
Newcastle
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Absolutely Fab!”
5 of 5 stars Reviewed February 25, 2013

We had a fabulous break, stayed five nights in the Hilton Dubai Creek, the staff were really helpful, the service was excellent. Food in the Glasshouse restaurant was fab, for both breakfast and evening meal, a wide selection available to suit every taste.
Our room was really big, the bed comfy and Housekeeping staff were brilliant, so helpful, nothing was too much trouble.
The rooftop pool was lovely, great views of the Creek and again, staff were very attentive, arranging your sunbed and serving drinks and snacks around the pool.
All in all, a lovely hotel which definitely lives up to its 5 star label.

Room Tip: Book an Executive room, you will receive complimentary breakfast, morning snacks, afternoon tea, hap...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 27, 2013
Dear suzy3637,

Thank you for posting a review of your stay at the Hilton Dubai Creek in January.

It is a pleasure to read such comments that express satisfaction over your stay with us, as this is what we always strive to achieve and provide our valued guests.

I truly appreciate that you have taken the time to share with other travellers your experiences and give them a glimpse of what we can offer especially in our all-day dining restaurant, Glasshouse, and maybe you can also try our celebrated Table 9 by Nick & Scott on your next visit.

Thank you as well for your positive comments towards the services from our team members, especially our Housekeeping and rooftop pool teams, as well as for expressing your enjoyment of using our sunbed and pool bar facilities in the rooftop.

We are so happy to know that we were able to meet your expectations of a Hilton experience so we all look forward to welcoming you back to the Hilton Dubai Creek in the very near future.

Please do not hesitate to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,254 people have reviewed this hotel

Traveler rating
    771
    349
    84
    34
    16
See reviews for
147
520
110
297
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sri lanka
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 24, 2013

My husband and I stayed at the Hilton Dubai Creek for 3 nights after a 3 month vacation in the US. When we arrived at the hotel, we were taken to the executive lounge to check in, because my husband is a Hilton Diamond member. We did not ask for an upgrade because Hilton hotels always gives us one, if available and we did not receive one from Hilton Dubai Creek. However, later on, we sadly realized that rooms were available so the key point is, if you want an upgrade, ask for it. The service was impeccable. All staff members were helpful and courteous.

After reading the reviews, we did not want to try the executive lounge breakfast, which was offered complimentary. When we inquired from the front desk whether we could go for the main restaurant breakfast instead, they gladly accommodated our request and gave the main restaurant breakfast as complementary. The main restaurant breakfast was quite good.

The taxi charges to key locations from the hotel are as follows:

Dubai Mall - AED 30 (one way)
Dinner cruises - AED 15 (one way)
From the airport - AED 40 (Airport start fee is higher)
To the airport - AED 25

The executive lounge at the hotel offered all day long drinks, snacks for tea and crepes for happy hour. The rooms were decently decorated, but I was not a big fan of cabinets all over the room.

All in all, it was a great stay. We will definitely visit Hilton Dubai Creek for our next vacation in Dubai.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 27, 2013
Dear gimigal,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

Your feedback gives us all delight as it reflects opinion from a satisfied guest, one that we have and will always strive to achieve being in an industry where guest’s satisfaction matters.

We truly appreciate your continuous patronage to the Hilton brand and being one of our loyal HHonors guests; I regret to know that we were not able to offer upgrade for you on this occasion and that you did not sample our breakfast offerings in the Executive Lounge. Rest assured that we have taken note of these preferences of yours for your next stay with us.

Once again, thank you for your positive feedback and for giving other travellers an idea on how to spend their holidays in Dubai.

Happy to know that in overall we were able to meet your expectations of a Hilton experience and we are grateful for your interest of staying with us again.

We all look forward to welcoming you back to the Hilton Dubai Creek in the nearest future and please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 23, 2013

Our week at this hotel could not have been better. The staff were truly wonderful and so attentive. The hotel is very stylish; immaculately kept and the swimming pool on the roof a great place to relax. Situated on Dubai Creek, it gives you lots of options to explore the older parts of the city, as well as excellent links to all the major sights and beaches. Taxis are cheap in Dubai but we liked to walk from the hotel to the Metro station nearby and use this to travel to the malls; marina; waterpark etc.,
As the hotel is relatively small, there is a really friendly atmosphere. Use of the Executive Lounge was a real bonus, with all staff there being so kind and friendly. For us, this hotel 'ticked all the boxes' though for families, it may not be ideal. Many thanks to everyone at the Hilton Dubai Creek for helping to make our holiday so special.

Room Tip: Although we did not see a standard room, our Executive Room was excellent. These are situated on the...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 25, 2013
Dear lanmactax,

Thank you very much for posting a review of your recent stay at the Hilton Dubai Creek.

It is a pleasure to read your satisfaction with our overall service and facilities, as this is what we strive to achieve and provide our guests at all times.

We are delighted to know that you have managed to explore and enjoy Dubai while staying with us, and at the same time, had the chance to use our facilities and interact with most of our team members thus enabled you to appreciate their service attitude and efforts to make your stay memorable.

I am truly grateful for your positive comments and letting us know that your expectations of a Hilton experience were met.

It will always be a pleasure for us to serve you again so we would look forward to welcoming you back to the Hilton Dubai Creek in the nearest future.

Please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2013 via mobile

We stayed at the hotel for 10 nights, we chose to stay near the creek as we love the hussle of the nearby souks. We were very happy with the hotel and all the staff couldn't be more helpful. We have to specially mention Mani our room attendant who was fantastic, not only was our room kept to a high standard but the things the man can do with towels is unbelievable! A different creation everyday, & for my husbands birthday he made a big cake from towels, his hard work was very much appreciated. The shuttle bus was great too that way you had the option to be at the beach whenever you wanted free of charge. The metro is so cheap & clean, would recommend using it but can get very busy at rush hour. But really taxis are so cheap too you always have options to travel. The only grumble that we did have was no wifi, thought with the hotel being 5* that it be a given.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 27, 2013
Dear Leesmith75,

Thank you for posting a review of your recent stay with us at the Hilton Dubai Creek.

I am very pleased to read that you were very happy and satisfied with your stay with us, as this is what we strive to achieve for our guests, at all times.

We are grateful for appreciating our location as well as the services you received from our team members especially from Mani from Housekeeping. Thank you very much for your nice comments, which made us proud and happy knowing that with his own little ways, Mani was able to make your stay extra special.

On the other hand, we regret to know that we were not able to meet your full expectations because of our WiFi Internet service. Please accept our sincere apologies for the inconvenience caused to you and rest assured that we are already looking for alternatives to improve this service and meet guest needs.

We all anticipate the chance of welcoming you back to the Hilton Dubai Creek in the near future so please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 20, 2013

There's a prominent sign in reception saying that Hilton will fix any problems and "make it right". We had an issue where we went to the Dubai Jumeirah Beach (free access for residents) and were given the wrong timings for the shuttle bus return which left us having to get a taxi back (not a short journey).

It wasnt a big issue in the scheme of things but cost us 80 dirams, the concerning thing however was the hotels reponse to fixing it or not fixing it as it turned out. I spoke to the concierge on the phone and was kept waiting for 15 minutes while they figured out what could be done. It seemed they were trying to find out who had given us the wrong information and hold them responsible. Eventually they came back and all that the head concierge would say was that he had been told to pay our taxi fare out of his own pocket. Upon my return I mailed the hotel manager and got a response just saying "its all fixed". So my conlcusion is they wont "make it right" at all.

Otherwise its a nice hotel but if you have stayed in a 5* hotel you would realise that this wasnt one. There were various niggles like the slow internet, slow lift, showers that went hot and cold etc. We were upgraded to a large room on teh fornt of the hotel as gold hhonors members which was nice, but bare in mind its facing a busy main rod. So overall its a nice hotel but I think you can do better unless you can enjoy the perks of hhonors.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 24, 2013
Dear daveysuk,

Thank you for the time and effort in posting a review of your recent stay at the Hilton Dubai Creek with your family.

Whilst I regret to learn of your experience with regards to the hotel’s shuttle service from the beach, I appreciate that you brought this matter to our attention.

I am disappointed to know that while you find our hotel to your satisfaction, we fell short of your expectations on this occasion mainly due to the manner our team member has tried to resolve the issue you have encountered.

On behalf of my team, please accept my sincere apologies for the inconvenience caused to you and your family.

Despite of this misgiving, we are still positive that with our continuous efforts we can make things right for our guests and for that we will continue our endeavour of providing high level of service and facilities to our valued guests.

We will take your experience as a lesson for us to improve our problem resolution skills and have taken staff re-training as a priority to achieve this objective.

I hope that this inconvenience you experienced will not hinder you and your family from considering a repeat stay with us and that we can still look forward to welcoming you back to the Hilton Dubai Creek in the near future.

In this regard, I will contact you personally to make it right and I trust that you will give us a chance to regain your confidence in our hospitality service.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
poole dorset
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2013 via mobile

Beautiful hotel close to all amenities but a little bit expensive excellent staff and services very ultra modern hotel. Roof top swimming pool excellent with greats views over the creek and city great for business, shopping and the beach club if u want to use it

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 21, 2013
Dear vickytonyphillips,

Thank you for your time in posting a concise review of your recent stay at the Hilton Dubai Creek.

l am pleased to read of your positive feedback that reflects your overall satisfaction on our staff service and facilities, which we truly appreciate since we were able to meet your expectations of a Hilton stay.

On the other hand, while you might find our hotel expensive, I would like to assure you that our prices are competitive and in line with the prevailing market.

It will always be a pleasure for us to serve you so we would look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai CreekT: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, Haryana, India
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 17, 2013

A very comfortable stay from arrival fairly late in the evening to departure two days later. The staff was friendly, the room very comfortable. The most memorable being the view of the creek and the towel animals that were a wonderful welcoming gesture.
The concierge service and the executive lounge could be improved.

Room Tip: Ask for a Creek view room on as high a floor as possible :-)
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 19, 2013
Dear tri-eyes,

Thank you for taking your time in posting a review of your recent stay with us at the Hilton Dubai Creek.

I am pleased to read of your satisfaction on your experience of staying with us, particularly with the friendliness of our team members as well as our room facilities.

We are grateful for your positive comments especially for appreciating the fantastic view we have at our rooftop pool as well as the small gestures from our room attendant to make your stay more memorable.

On the other hand, we thank you for your constructive feedback and suggestion with regards to improving the service being provided by our team members in the Concierge and Executive Lounge.

Rest assured that I have discussed this matter with the concerned department head for necessary action.

We all look forward to welcoming you back to the Hilton Dubai Creek in the nearest future and please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hilton Dubai Creek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Dubai Creek

Address: Beniyas Road, Deira Business District | PO Box 33398, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Spa Hotel in Dubai
#36 Family Hotel in Dubai
#37 Luxury Hotel in Dubai
#40 Romantic Hotel in Dubai
#40 Top resorts Hotel in Dubai
#44 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Dubai Creek 5*
Official Description (provided by the hotel):
TThe Hilton Dubai Creek’s rooms feature contemporary decor and stunning marble bathrooms. All of the rooms are equipped with a Hilton Serenity Bed and deluxe bedding, flat screen TVs and high speed internet access.The Hilton Dubai Creek offers a complimentary shuttle service to its sister hotel on Jumeirah Beach, where guests have access to the hotel’s beachside facilities. Or guests can relax in the rooftop swimming pool on site while enjoying views of the city, or exercise in the fully-equipped fitness centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Travelocity, Orbitz, Priceline, Tingo, BookingOdigeoWL, TripOnline SA, Hotels.com, Agoda and Venere so you can book your Hilton Dubai Creek reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Dubai Creek Hotel Dubai
Dubai Hilton

Owners: What's your side of the story?

If you own or manage Hilton Dubai Creek, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.