We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Style over substance” 3 of 5 stars
Review of Hilton Dubai Creek

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Hilton Dubai Creek to your Saves list
Hilton Dubai Creek
5.0 of 5 Hotel   |   Beniyas Road, Deira Business District | PO Box 33398, Dubai, United Arab Emirates   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
30% off Bed & Breakfast
Ranked #46 of 499 Hotels in Dubai
Dunblane, United Kingdom
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
“Style over substance”
3 of 5 stars Reviewed October 9, 2012

My wife and I stayed here as a stop-over on our way home from a holiday in the UAE. The building is all glass, shiny chrome, marble and granite - very sleek, modern and stylish. Our room had fabulous views over Dubai Creek, with floor to ceiling windows on two walls. Again, beautiful bedroom and luxurious bathroom (complete with jacuzzi bath). We also spent a couple of hours at the pool on the hotel rooftop - great views of Dubai, and a nice way to spend a couple of hours in the late afternoon when it's not too hot.
Now the ""but's" ...
Like another reviewer, we had to wait ages for a lift on several occasions, as one of the two smallish lifts was out of service for much of our stay. We resorted to the stairs on one occasion, and ended up in the hotel kitchen! (It was just as clean and shiny as the rest of the hotel which was reassuring).
The waiting staff were very helpful and obliging, but drinks on the roof took a long time, and our food order was wrong when it was delivered.
With so many hotels in Dubai to choose from, this Hilton needs to up it's game if it wants to be successful in such a competitive market place.

Room Tip: Pay the extra for a Creek View room - you get to see the towers in central Dubai all lit up at night...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, October 16, 2012
Dear SnoopD4ve,

Thank you for being our guest and taking the time to write about the hotel.

We really appreciate your feedback and clearly from your note we need to try harder and we will!


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,569 reviews from our community

Traveler rating
    954
    449
    114
    36
    16
See reviews for
184
687
134
362
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Huntersville, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2012

Hotel is very well appointed and a short cab ride from the airport. Check-in was fairly quick and painless. Room was very nice and comfortable. On site restaurant/lounge left a little to be desired but wasn't terrible.Over all a good stay and nice hotel.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, October 16, 2012
Dear RDG636,

Thank you!


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 6, 2012

Great place to stay, on the water, staff very nice, the rooms are very comfortable, beds are really nice, the buffet for breakfast is really good, the night life is typical Middle East night life, none....

Room Tip: Request a room with a creek view
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, October 9, 2012
Dear TravelingKnome,

Thank you and enjoyed your comments!


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, VA
Top Contributor
94 reviews 94 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed October 6, 2012

This is just a great little hotel - it seems almost "boutique," but it has everything that is right with a Hilton property. As a single woman business traveler, my first concern is to stay somewhere safe and where I feel the staff is looking out for me. The employees here definitely did that! They were extremely attentive and personable. The desk personnel, and especially Stephanie, were the best. My room attendants, Badri, Sri, and Sneesh, did so many personal touches and addressed me by name whenever they saw me to ask how my day was going and if I needed anything. The towel animals were darling!

The rooftop pool is one of the closest I've ever been in. Sure, the refrigerated water was cooling, and the chairs comfy, but this is probably one of the best views in all of Dubai. Amazing.

Do splurge and get an executive club suite. You will make up the extra money by not having to buy water and other drinks the entire time you are in town. The club is great!

The location of the hotel is extremely convenient. it was a cheap and quick taxi ride to anywhere I needed to go. The staff even arranged a driver for me to go to abu Dhabi one day which was about the same cost but way better service than a taxi (and the taxis in Dubai are great!).

I took advantage of the free shuttle to the Hilton at Jumeriah Beach to hang out at the beach for a day. Definitely do this if you have the time. When looking at a Hilton property in Dubai for business, the Dubai Creek location is much more convenient.

I'll definitely stay here the next time I'm in town. I'll again use the super convenient Hilton on-line reservations.

Room Tip: I said on the 10th Floor. Don't worry about there being only two small elevators. They are qui...
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new zealand
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 5, 2012

I stayed here for three nights on a lay over on my way back to New Zealand. It is best described as a business hotel and would suit the business traveler more that a family holiday, as a single traveler it suited me ideally. Its location directly opposite the Creek makes for some interesting views from the rooms. I stayed on one of the Executive floors. The room was large, extremely comfortable very well equipped. The standard of house keeping is what you would expect from a five star hotel, the room always being spotless. The staff were always attentive friendly and very efficient. The executive lounge was excellent with a good selection of food and drink all day. The swimming pool on the roof gives great views of the Creek. Taxis are cheap and the easiest way to travel round and to visit the main shopping malls. The hotel does provide a free shuttle to its sister hotel over at the beach, and if time allows is worth going to. I have always found Hotels in Dubai to be some of the best and the Hilton at Dubai Creek is no exception, I really enjoyed my stay there and I will no doubt stay here again.

Room Tip: Executive rooms are worth the extra cost
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, October 7, 2012
Dear Kiwifarmer,

Delighted you had a nice time and enjoyed your stay with us.

Thanks for your kind comments, which has been my pleasure to share with the team.

Hope to see you soon!


Kind regards,


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern UK
Top Contributor
144 reviews 144 reviews
51 hotel reviews
Reviews in 73 cities Reviews in 73 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed October 5, 2012

Very attractive hotel that is well located just 15 minutes from the airport. Rooms are spacious and modern. The bathroom was well equipped with a large bath and modern fittings.

Eating in the hotel was a very pleasant experience. Indian currys were particularly good. As with most hotels in the UAE, staff were courteous and very friendly.

However, there were some issues.

It took an age for hot water to feed through to the bathroom which is strange for a modern hotel.

On the subject of bathrooms, there appeared to be a waste pipe in the wall near my bed. Each time a toilet flushed or a shower was taken in one on the ten floors above my room, the sound of cascading water rushing down the pipe was very noisy. Like rain on a tin roof and time for earplugs. Clearly unacceptable.

On checking in, I noticed that there were only two elevators. This shortcoming ensured long waits for one to arrive. Matters were made worse on this visit when one was taken out of service. Each time a lift arrived on my floor, it was full. One should not have to routinely use stairs in a modern hotel.

The view from my room was of an apartment block and clothes on balcony washing lines. More like a Hong Kong tenement than swish Dubai.

Staff in the ground flor bar were excellent, but the place was soulless. Much better to turn right out of the hotel and walk 300 metres to the excellent Chelsea Arms in the nearby Sheraton.

These words are not meant to dissuade folks from staying here, but just a few words to point out that the place is far from perfect.

Room Tip: Avoid Room 406!
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, January 20, 2013
Dear Sussexbeak,

Thank you for taking the time in posting a review of your stay with us at the Hilton Dubai Creek.

While I am pleased to note that you found some of our hotel location, our room facilities and restaurant to your satisfaction, I regret to know of your disappointment with regards to the number of lifts, the view from your room and using our Issimo bar.

As this is not the level of service we strive to achieve and provide our guests, please accept our sincere apologies for the inconvenience you might experience during your stay and I would like to assure you that we have taken your comments as a constructive feedback to improve our facilities.

Hope the s will not stop you completely from considering a repeat stay as we look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 4, 2012

We stayed at the Hilton Dubai Creek Hotel on a stopover for one night. The hotel staff were all very helpful & friendly. Room was spotless. Nothing was too much trouble. The roof top swimming pool and bar area was delightful, with views across Dubai. Hotel staff organised a tour of Dubai for us which was a short, but great overview of the city we had such little time in.
Most definiately will stay at this hotel again. We also recommend this hotel to travelling friends and family.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, October 7, 2012
Dear Jennifer N,

Thank you and enjoyed your comments!

Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hilton Dubai Creek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Dubai Creek

Address: Beniyas Road, Deira Business District | PO Box 33398, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Dubai
#35 Romantic Hotel in Dubai
#45 Luxury Hotel in Dubai
#52 Family Hotel in Dubai
#62 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Dubai Creek 5*
Number of rooms: 150
Official Description (provided by the hotel):
TThe Hilton Dubai Creek’s rooms feature contemporary decor and stunning marble bathrooms. All of the rooms are equipped with a Hilton Serenity Bed and deluxe bedding, flat screen TVs and high speed internet access.The Hilton Dubai Creek offers a complimentary shuttle service to its sister hotel on Jumeirah Beach, where guests have access to the hotel’s beachside facilities. Or guests can relax in the rooftop swimming pool on site while enjoying views of the city, or exercise in the fully-equipped fitness centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Travelocity, Booking.com, Priceline, Agoda and Hotels.com so you can book your Hilton Dubai Creek reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Dubai Creek Hotel Dubai
Dubai Hilton

Owners: What's your side of the story?

If you own or manage Hilton Dubai Creek, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.