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“Not a 5 star hotel !” 3 of 5 stars
Review of Taj Palace Hotel

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Taj Palace Hotel
5.0 of 5 Hotel   |   36A St, Al Rigga Rd | P.O Box 42211, Dubai 42211, United Arab Emirates   |  
Hotel amenities
Ranked #175 of 478 Hotels in Dubai
Pune, India
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Not a 5 star hotel !”
3 of 5 stars Reviewed April 6, 2013

The hotel is a decent business hotel. One feature of the hotel is that it doesnot serve alcohol. Therefore, if you are a teetotaler and want a decent place for your family to rest, this could be a good choice.
The overall feeling of the hotel is that of a 3 Star or at best a 4 star hotel. It surely doesnot boast of the finer aspects and the attention to detail you expect in a five star hotel.

THUMBS UP:
> The 2 & 3 bedroom apartments are spacious. The layout provides good privacy for each room. The apartments are big enough to accomodate a large family.
> Overall cleanliness levels are good.
> Breakfast menu is good. Overall food is decent.
> They have a great Indian restaurant

THUMBS DOWN:
> Does not offer a great view. Nor is it's location too great. Tourist attractions are a bit far away.
> Service staff is average.
> Overall ambience of the reception lobby and breakfast area is nice. But the lobbies and passages to the rooms may feel too dingy.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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379 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 29, 2013

Stayed for 7 nights and suffered sewage smell to the extent that it was giving us a headache. It was a serious health issue but the staff made us feel that it was our issue. We could not sleep without having to leave the balcony door open. The GM was always in meeting and no one had the authorisation to do anything. It was extremely frustrating. They offered no partial refund but a basket of fruit!!! We paid 5 star price to smell sewage in the apartment - we would have been better off booking a 2 star hotel and still not have the sewage smell. Maybe the sewage smell is a new addition to the service that they provide!

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 28, 2013

Went from SFO with friends for our 50th birthday. Stayed in a 2 bed apartment. Had trouble with a sewage smell coming from the bathrooms from day one. Management did not want to address the problem, kept sending people up to spray the place to get rid of the smell. On day 3 they moved us but there was still the same problem. We slept with the balcony doors open. No one had authority to compensate us. They offered a basket of fruit or a free taxi to the airport. The GM was never around and everyone just tried to avoid us. Think the staff thought it was our problem. No one returned calls. Would never stay here again. 7 nights of headache.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2013

We were three of us and stayed for 6 days. The executive room was quite large, spacious, clean, comfortable and luxurious with two queen beds (each large enough to sleep two), good quality toiletries (Gilchrist and Soames), linen and coffee. Breakfast was awesome with amazing variety and selection causing us to gorge and stuff ourselves. Staff were very friendly and helpful. It is definitely a luxury five star hotel. Most of all, the hotel is very well located - just 3-5 minutes walk from the Al Rigga metro station (its quicker if you cut across the car park) and Al Rigga road which is one of the main roads and has many shops and restaurants. The Al Ghurair Mall is just 10-15 minutes walk from the hotel - and has Max and Splash stores in it - which I found to be great value for money - unlike the foreign brands in the more upmarket malls. So is Al Safadi - an excellent Lebanese restaurant with reasonable prices. The restaurant Handi in the hotel also has very good food but its a bit expensive. Within two minutes walk of the hotel are three mini supermarkets. There is a huge Carrefour supermarket in the Diera City Centre Mall. Al Rigga is a nice busy area with people, couples and families bustling about till late at night.

We checked out many places and concluded that Diera is the best place to stay in Dubai - but you should stay close to the Al Rigga metro station, which is on the red line - so that you can easily get to Dubai Mall, Mall of emirates, Jumeirah, Diera City Centre Mall (which is just one stop or Dhs 2.50 from Al Rigga) etc. From the hotel we could easily get taxis to take us everywhere - along the creek in Bur Dubai which leads to the Meena Bazar, to the Gold Souk and spice souk, to Al Karama market (about Dhs 18), to Dubai Mall (about Dhs 32.00) to Mall of emirates (about Dhs 55) and airport (Dhs 15).

Room Tip: The hotel is surrounded by apartment buildings on all sides so the view upto the 11th floor is the s...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 17, 2013

I stayed for 1 night and booked two bedroom apartment. Taj dubai is truly a remark of hospitality. Same awesome courtesy.

1. Location near rigga metro. But no marvellous views from windows and balcony.
2. Reception staff: very courteous and happy to help. They gave us early check in. Also, they were cooperative in terms of quick checkout. They allowed us to use the spa and pool services after our checkout time.
3. Slightly overpriced but i got a very good early booking rate.
4. Swimming pool is good. Its on 12th floor.

I really enjoyed my stay there with friends.
Keep it up TAJ.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 16, 2013

This was my first experience of staying here in Taj Palace Hotel. The facilities from room service to the food items were all nice. I had a great time here with my friends. What i loved the most is its beautiful rooms, fully furnished and decorated more than anyone expects. Apart from rooms, all other things out there were satisfactory but they still need some improvements as well in their service and maintenance. The service staff was also very friendly, polite and courteous. The room where we stayed was large enough to accommodate 4 to 6 people easily. Interestingly, this hotel is included in the list of some of those hotels which do not have bar, so here you can live and enjoy with your family easily. The location of this hotel is although in an older district of Dubai but still it takes a few minutes’ drive from here to reach the well-known places there in Dubai. A shopping street and a metro station are also nearby the hotel. The food quality at the restaurant was appreciable and the taste was excellent. We had a very good breakfast and especially the coffee i had there was excellent. One big drawback of the hotel is that as it is surrounded by residential flats so it does not offer any good view from the room’s windows. In a nut shell, the hotel is satisfactory enough to be stayed at for few days. I would like to rate it 7 out of 10.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
del
Top Contributor
56 reviews 56 reviews
55 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 15, 2013

The property is located in a central location, but surrounded by residental flats all across. a major drawback, since it does not offer any view from the room.
at the same time the advantage is that the palce is central, near to airport, the rooms are nice, as i was in the club room, very spacious as always Taj rooms are.

Food quality- personally i did'nt like, a small but a compact Gym and a nice rooftop pool.

all in all good taj property but what was missing was the warmth in the service, difficult to commnet on reasons.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj Palace Hotel

Address: 36A St, Al Rigga Rd | P.O Box 42211, Dubai 42211, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#72 Spa Hotel in Dubai
#114 Business Hotel in Dubai
#126 Family Hotel in Dubai
#144 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Palace Hotel 5*
Number of rooms: 249
Official Description (provided by the hotel):
Discover the famous Taj hospitality and unsurpassed luxury at the heart of Deira's commercial and business district. The hotel is located 15 minutes drive from Dubai International Airport and Dubai Convention Centre. The hotel offers five-star accommodation, dining options, Taj Spa, recreation and fitness facilities as well as conference and exhibition spaces. Just few minutes walk from Al-Rigga Metro station. Nearby, guests will find much to see and do including Arabian shopping bazaars, cultural centres, museums and more. ... more   less 
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Also Known As:
Hotel Taj Palace
Taj Palace Dubai

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