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“Decent Hotel” 3 of 5 stars
Review of Sheraton Deira Hotel

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Sheraton Deira Hotel
4.0 of 5 Hotel   |   Al Muteena Street | PO Box 5772, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #244 of 499 Hotels in Dubai
Gabon
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Decent Hotel”
3 of 5 stars Reviewed February 14, 2014

I was in Dubai for less than 2 days and I stayed at this hotel. Unfortunately, I checked in very late due to my flight, nevertheless I was booked on non-smoking room, but was given a smoking room. I had to complain the next day and was moved to non-smoking. Other than that, the hotel is good, it's an old property and it can use refurbishing and upgrading. The staff and customer service manager are good. There weren't many restaurants to choose from in the area, and yes the night club music non-stop till the wee hours.

Room Tip: Ask for corner rooms away from the night club.
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Sheraton Deira Hotel, responded to this review, February 18, 2014
Dear Madey00,

Thank you for choosing to stay with Sheraton Deira Hotel and taking the time to share your experience.

Appreciate your positive and negative comments. Mostly value your comment regarding the good customer service from our associates of which we take great pride as it is our greatest strength.

Yes we do agree that our property is old in comparison to the many recent hotels that have been built in Dubai. Moreover we do apologize for the disturbance in the night sleep emanating from the nightclub.

We look forward to welcoming you back in the near future. Should your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.

Warm regards,

FW, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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508 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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France
Top Contributor
173 reviews 173 reviews
56 hotel reviews
Reviews in 109 cities Reviews in 109 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed February 10, 2014

Good sized Club Room with Kingsize bed. Clean and comfortable.
Bathroom with bath and overshower - though fixed shower screen meant you have virtually get in the bath to turn it on!
Snack in Terrace Restaurant ok, but meat cold, wine expensive and £3 charge for bottled water which is free in the room.

Seems to be situated in residential/commercial area, not all all close to "sights" or even the metro station.

Breakfast buffet was ordinary, with little variety and little room to manouevre around the island; the room is frequently crowded too.

Pool is on the roof and very small; surrounded by a number of beds and chairs.....but if you want peace, forget it - it's right under the flightpath only a couple of miles from the end of the runway AND the hotel's air conditioning systems runs noisily up here too.

There was also a disco/club beat to be felt every night from about 10 to 3.

Must be equally good or better hotels in better location.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Sheraton Deira Hotel, responded to this review, February 18, 2014
Dear IanSimpson,

Thank you very much for taking the time to post a review on trip advisor regarding your recent stay at Sheraton Deira Hotel.

I appreciate your feedback, as they aloow for our continuous process of improving on our services and products to all of our esteemed guests. Your concerns in certain areas will be reviewed such as food variety in The Terrace restaurant and noisy air-conditioning system. On reading your comments it seems that overall you were not satisfied. We are sorry that we were unable to meet up on your expectations and please accept my most sincere apologies for the same.

Yours sincerely,

FW, General Manager
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Dubai, United Arab Emirates
Top Contributor
58 reviews 58 reviews
29 hotel reviews
Reviews in 7 cities Reviews in 7 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed February 3, 2014

One of the best five-star hotels in terms of excellent location downtown Dubai Deira where it is close to malls and restaurants and not far from the metro fit for businessmen wishing to tourism like to thank Concierge they working professionally as well as the duty manager on the evening time he has good altitude welcoming v.nice person and at last one thing bothered me in the short-term maintenance work in the morning when I was asleep over all it is good staff nice place

Room Tip: fifth floor the best room
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  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Sheraton Deira Hotel, responded to this review, February 5, 2014
Dear abdulla199,

Warm greetings from sunny Dubai! Thank you for choosing to stay with Sheraton Deira Hotel and we appreciate you taking the time to write a review on your recent stay experience.

It was a pleasure to read your review and see that your expectations were met and exceeded in almost areas. Appreciate your feedback that you had a ‘nice vacation’. We have taken note that you experienced a slight inconvenience during one of the morning due to some maintenance work – we do apologize for this inconvenience.
Our team at Sheraton Deira Hotel looks forward to welcoming you back soon. If you require reservation assistance kindly contact the hotel directly or book online via our website.

Warm regards,

FW, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 3, 2014

My husband and I stayed for ten days and received a very warm welcome from all the staff at this hotel. We were very impressed by the friendly, helpful staff throughout our stay, particularly the concierge team. They were only too willing to help us with trips, transport and general advice. The food was excellent, both in choice and presentation. We would recommend this hotel very highly.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Sheraton Deira Hotel, responded to this review, February 5, 2014
Dear Tripadvisor member,

Thank you for choosing to stay with Sheraton Deira Hotel and taking the time to share your experience. We appreciate it!

We strive to provide all of our guests with a memorable and comfortable stay whilst with us. Therefore it is a pleasure to read your review. We are happy that you were impressed with the associates warm, welcoming, friendly attitudes in all of your dealings as our guest. Moreover over we are delighted to know that you also liked the food with it’s choice and presentation. Your compliments will be posted on our notice board for all to read which will be a great boost to our associates.

We are happy to know that you would highly recommend our hotel. Our team at Sheraton Deira Hotel would be delighted to welcome you back soon. If you ever need reservation assistance please contact the hotel directly or via our website.

Stay connected,

Warm regards,

FW, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
54 reviews 54 reviews
50 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 2, 2014

Though I didn't get his name, I would like to compliment the manager who warmly welcomed me at 2 in the morning on January 23rd. For being SPG Gold, I was upgraded to a suite which was much appreciated. Room was comfortable, clean and everything worked properly. Location is good for the airport and there are plenty of local places to eat. The rooftop pool is great and they were playing 80's music all day which was perfect. Being close to the airport, the rooftop is also popular with plane spotters who are up there with their binoculars and log books. My one issue, and it was a small one, is that despite being on a non-smoking floor, there was definitely smoking in the 5th floor hair salon and I wish they would restrict smoking in the pool area. Other than that, highly recommended.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Sheraton Deira Hotel, responded to this review, February 5, 2014
Dear trebex,

Thank you for choosing to stay with Sheraton Deira Hotel.

We really appreciate you taking the time to write a review on Trip Advisor– it’s always great to hear our guests talk about their stay at Sheraton Deira with a positive strength and confidence.

Your comment regarding the smoking in the Hair Saloon will certainly be looked into and immediately rectified. Thank you for bringing this matter of your concern to us. Regarding smoking in the Pool are we will also review this matter.

We appreciate your gracious comment of highly recommending us to other of your peers.

Our team at Sheraton Deira Hotel looks forward to welcoming you back in the near future. If you need any reservation assistance please contact the hotel directly or via our website.

Warm regards,

FW, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 30, 2014

I've arrived at 3 am, and the staff were polite and still attentive to my needs.
The room is clean and functional, but the hotel itself is in need of an overall refurbishment.
Location is excellent, very near to Naif, reducing commuting hassles.
Metro station is about 15 minutes walk, but taxis are available right at the door step, and with a reasonable fare to Deira, Naif etc.

Room Tip: Rooms that I've got faces a quiet court yard. Some guests may prefer city view?
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Sheraton Deira Hotel, responded to this review, February 3, 2014
Dear Azhar J,

Thank you for taking the time to write a Trip Advisor review based on your recent stay experience at the Sheraton Deira Hotel.

Your feedback is appreciated. It is kind of your to acknowledge the associates politeness & attentiveness to your needs whiles being our guests, room cleanliness, excellent hotel location, easy availability of getting taxi’s to commute around or the easy access to metro station.

You have also made a comment on the hotel as a body needing a overall refurbishment. We are actually in the process of working this out as there are many things to take into consideration. The time is not known at this stage.

From your comments we do trust that you had a good stay as our guest. We look forward to welcoming you back in the near future.

Warm regards,

FW, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Top Contributor
70 reviews 70 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 29, 2014

There are so many hotels in Dubai that it is worth to spend some more time to look for the best option. Deira Sheraton is rather old hotel, the level of services, personal attendance is rather not appropriate, far from the level of services in Starwoodhotels worldwide that I used to enjoy. Good point for a short distance to the airport. But one block from this hotel there is Movenpick Deira which I seen but not stayed in and that 2nd hotel is definately much better, much higher quality, much nicer service!

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Sheraton Deira Hotel, responded to this review, February 3, 2014
Dear AnnaNowi,

Thank you for your feedback.

From reading your review I understand we were unable to meet up on your expectations as a Sheraton hotel in regards to the hotel building, level of service and personal attendance. We are sorry to have not lived up to your expectations.

We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged and which is our strength.

Thank you for choosing us on your last stay.

Yours sincerely,

FW, general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Deira Hotel

Address: Al Muteena Street | PO Box 5772, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#152 Business Hotel in Dubai
#192 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Deira Hotel 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai

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