Just returned from a fantastic two weeks at the Jebel Ali Golf Resort and Spa, staying in the Jebel Ali Beach Hotel.
The rooms: I’ve read various reviews that describe the rooms at the hotel as ‘modest’ in size, but we did not feel that this was the case. Our first-floor room was spacious, with a king-size bed, two armchairs, desk and chair, and loads of storage. There are tea and coffee facilities and a well-stocked mini-bar. The bathroom had everything you need and Elemis Spa toiletries replenished daily. Our room was immaculately clean when we arrived, and this standard was maintained throughout our stay. All of the housekeeping staff we encountered were pleasant, polite, and efficient.
The facilities: The beach is kept beautifully clean, and there were always plenty of loungers to choose from, no matter what time we headed down there. You need to be quick off the mark to get loungers immediately adjacent to one of the pools. The pools were lovely and the chilled water was wonderful in the August heat. We found the infinity pool most pleasant to sit by, since there was a breeze down by the beach that took the edge off the hot temperatures. You will not be permitted to wear anything that isn’t specifically designed as swimwear in the water, so it may be wise to invest in a UV swimming t-shirt if you have fair skin and may require a cover-up. I got sunburnt on my back, despite my best efforts with the factor 50, and when I tried to wear a plain t-shirt in the pool to prevent further burning, the lifeguard told me to remove it or get out of the water. I then had an uncomfortable day trying to keep cool, whilst unable to spend any length of time in the pool. There’s a water-sports centre with a good range of options available, but of the various sports our travel agent advertised as being free of charge to people staying all inclusive, kayaking is the only one that you are allowed to do with no prior experience. I was disappointed by this, as I’d been looking forward to trying windsurfing, but decided I’d rather not pay for something I’d been led to believe would be free of charge. The resort is big, but there are loads of golf buggies and you can hitch a lift if you’re going a longish distance. The peacocks are nice to see and are something a bit different. The regular free shuttle buses from the hotel into Dubai were an excellent additional feature, which we used several times. They take the hassle out of organising taxis and waiting in taxi queues, and we didn’t mind that the journey took an hour or so.
The restaurants: The quality of food at JA is exceptional for an all-inclusive resort, and far exceeded my expectations. The breakfast and dinner provided at the main buffet restaurant, Ibn Majed, was much better than anything I’ve had at other all-inclusive hotels. Rosemary, Ayesha, and Kalhara were the staff here who really stood out to us for their friendliness and efficiency. The Sports Bar serves a range of British pub grub, and the quality is better than your average UK pub food. White Orchid (Asian fusion) was our favourite a la carte restaurant, and serves the best Thai green curry I’ve ever had. The service was poor on the second of our three visits, but we put this down to a one-off slip-up as it was excellent again on our third visit. White Orchid also does a good lunch offering, with stir-fry and barbecue options. The food at Divaz fish restaurant was excellent, and we loved the concept of choosing our raw fish and how it was cooked. The waitress called Ella and the manager at Divaz deserve a special mention for the warm welcome and service they provided. Shooters steak house also served exceptionally good food, and it was fun to be able to watch people shooting as we ate. La Traviata (Italian) was our least favourite a la carte restaurant, but the food here was still very good and this was only our personal preference. Mushref bar was a great place to relax and have a drink at the end of the day, and we thoroughly enjoyed the company of Sunil, the other staff, and the house band. My only negative comment regarding the restaurants is that it can be very difficult to secure reservations for dinner, even if you book days or a full week in advance. We were only able to secure tables to dine very early or fairly late, and we only managed one reservation at Shooters in the two weeks we were in the resort. This would be a massive problem for people who were only there for a few days. We also found that our first attempt at making dinner reservations through the Experience Desk had not been processed, meaning that we had to re-book for less convenient times.
The staff: JA should be extremely proud of all of its staff, who were all friendly, helpful, and a true credit to the resort. As well as those mentioned by name above, I would like to thank Dependra, who worked at the infinity pool bar, and Poojary, who helped us with our towels and beach umbrellas, for the friendly service they provided throughout our stay. Finally, I would like to commend JA for the medical care they provide to those unfortunate enough to need it. My husband fell playing volleyball and grazed his knee on the final day of our holiday, and another player damaged his toe. Both were immediately provided with water to drink and an umbrella for shade, and received first-aid attention from the on-site doctor in less than five minutes to ensure that their wounds did not become infected.
Overall, I would wholeheartedly recommend the Jebel Ali Golf Resort, and look forward to returning in the future.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Golf Resort.
It was lovely to read your review, and I was happy to know that you would return in the future! I would like to thank you for your positive comments in relation to the resort, its facilities, the peacocks, the gardens, as well as the quality of food and drinks across all the restaurants.
You have also kindly mentioned that our associates were pleasant, polite and efficient, which I would like to thank you for, and some of whom you have personally acknowledged. I will ensure your compliments are passed on to them.
Please rest assured that we are very grateful indeed for the points you brought to our attention, and your feedback has been discussed with the management team in order to ensure that the similar occurrences are not repeated in the future.
Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to Jebel Ali Golf Resort in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.