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“Unbeatable” 5 of 5 stars
Review of Mina A' Salam at Madinat Jumeirah

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Mina A' Salam at Madinat Jumeirah
5.0 of 5 Hotel   |   Al Sufouh Road, Dubai, United Arab Emirates   |  
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Hotel amenities
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JUMEIRAH WINTER FLAVOURS
Ranked #9 of 487 Hotels in Dubai
Scotland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Unbeatable”
5 of 5 stars Reviewed June 28, 2010

This is my 10th stay at Mina A Salam since it opened 7 years ago, and I can honestly say that although I have stayed in more luxurious hotels Mina A Salam is my favourite and this is due to the exceptional customer service..
The service at the Pool Bar is outstanding, thanks to Vijay, Velish, Mani and Jude, and all the other boys, who despite the intense heat are always smiling and nothing is too much trouble for them..
We stayed in a ocean view room, which was a complimentary upgrade, and paid the additional charge for Club Executive access. This entitles you to be transferred from the airport to the hotel and vice versa, breakfast in the Club lounge or served in your room at no additional charge, also afternoon tea and drinks and canapes between 6 and 8 in the evening.
The rooms are very spacious and very Arabin in style, Airconditioning is excellent, never hear it at all, The bathroom is luxurious with a rain shower, huge white fluffy towels and nice waffle cotton bath robes.
Right next door is Madinat Souk, which has a theatre, bars, shops and many restaurants.
You can make your way around the resort in one of the litle boats, and at night time it is very magical with the lights from the resort, the view of the Burj Al Arab and the cosmopoltian atmostphere in the souk area.
My family and I will be returning next year.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, June 30, 2010
Dear Guest,

Thank you for taking the time to share such a detailed and complimenting review of your stay with us at Mina A Salam. It was with great pleasure that I learned how much you and your family enjoyed your holiday.

I am most grateful that you have taken the time to acknowledge the efforts of particular team members and it is always with pride that I personally recognize their efforts to exceed expectations and provide a truly personalized service on all occasions. I shall certainly extend your kind comments to Vijay, Velish, Mani and Jude in the Pool Bar. Thank you for offering this feedback.

I am delighted to read that you are already planning your return to Madinat Jumeirah and that you will consider staying in Mina A Salam for your next holiday with us. We certainly look very forward to welcoming you back to our Resort.

Once again, thank you for your time in reviewing Mina A Salam on TripAdvisor and for recommending our Resort to your friends and family.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,560 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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kent
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 25, 2010

4th time at the Mina, 9th time at one of the Jumeirah properties and still can't fault them. Location is fabulous, service is great and the half board option is very flexible and good value as you can us it in many restaurants in the madinat and also the Jumeirah Beach Hotel. Having stayed at the JBH before, we personally prefer the Mina as it is quieter, but it is still great to use all the facilities at all the hotels, and teh water park.
The food in all the restaurants is excellent, with a huge choice. The beachfront location is the best in Dubai.
Can't wait to go back.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, July 12, 2010
Dear Guest,

Thank you for your positive feedback from your recent stay with us at Mina A Salam. I am so pleased to read how much you enjoyed your recent trip to Dubai and delighted to note that you will be returning. We certainly look forward to welcoming you back.

I appreciate you taking the time to recommend our hotel on TripAdvisor.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midlandsuk
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 23, 2010

Having stayed at The Jumeriah Beach hotel before I was wary that we would be disappointed with the Mina A Salam but NO it as good if not better.
Although we were emailed with the possibility of a complimentary upgrade to the Club Executive facilities it didn't happen ( think out M&S clothes were not quite the designer label encouraged ) but we were given a very nice bottle of wine which had we purchased it in one of the resturants would of cost £30. Speaking of alcohol it was all very expensive, even a litre of water worked out £5.
We were half board, which I would recommend and tried many of the resturants and every meal was very good.
The sun was hot, the sea fantastic and plenty of cold towels, fruit and lollipops to keep us cool.
We made use of the abras and golf buggies to visit the Madinant Souk , The Jumeriah hotel and The Al Qasr hotel.
All the staff were friendly, pleasant and proffienct.
I'm struggling to find any negative points but I just can't.
Are we returning... You bet we are !

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsw
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2010

I stayed at the Mina A'Salam last year with a friend of mine and we had simply the best time ever. The Staff were just wonderful, the rooms fabulous, service excellent in fact we could not find the right words to describe our time there maybe except to say...Perfect... In view of this we intend going back there again later this year and this time bringing 8 other Friends with us.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, June 24, 2010
Dear Guest,

Thank you for your ongoing loyalty to our Resort and for taking the time to recommend Mina A Salam on TripAdvisor. I am delighted to read that you continue to choose our Hotel and how you and your friend enjoyed the services and facilities we provide.

Indeed, we do pride ourselves on our fabulous team of colleagues who is equally grateful for your warm acknowledgement of our efforts to exceed your expectations.

We certainly look forward to welcoming you back for your next visit in the near future.

Sincerely,
Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nordkapp Municipality, Norway
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 19, 2010

Came back to Madinat Jumeirah after one year (last year we stayed at the Al Qasr) and again, felt like at home . Every single employee does his/her maximum to make our holiday even greater. Service is literally impeccable, starting from the reception desk, the housekeeping, the room-service, pool guards and bar tenders, etc. etc.
Perfect place for my four years old son, who enjoyed abra rides sooooo much :-)
See you soon !!!

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, June 21, 2010
Dear Guest,

I am so happy to read of your loyalty to our Resort and would like to personally thank you for continuing to choose Madinat Jumeirah above the many options available in Dubai. It is very pleasing to read how much you enjoy your time with us. Thank you for acknowledging our commitment to our high standards – I know our colleagues are equally delighted to read of your glowing feedback.

I appreciate you taking the time to share your experiences on TripAdvisor and I look forward to welcoming you back during your next visit to Dubai.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2010

One of the best hotels we' ve ever been, maybe a bit expensive , but really worth it!!!! I think that Dubai is an interesting place to visit and i think that this hotels is simply the best !! the location, the facilities the stuff , everything was really exceptional. I'm looking forward for the comeback........

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, June 21, 2010
Dear Guest,

Thank you for taking the time to share your feedback from your stay with us at Mina A Salam Hotel. I am so pleased to read of how you enjoyed your holiday and that you will be returning to stay with us again.

I appreciate you recommending our Hotel on TripAdvisor and for your positive rating of your experience. I look forward to the opportunity to welcome your return in the near future.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 15, 2010

We decided on this hotel for part 2 of our Honeymoon mainly because our travel agent recommended it and the hotel were offering free upgrades to Half Board.
Beware drinks are expensive - £4 for a can of coke, £10 a cocktail and £30 for a bottle of wine. Our evenings still cost us £50 -£60 and we were Half board!.
Our room was quite spacious with a huge King size bed, big bathroom and flat screen tv. Food was lovely and with the choice of restaurants never got repetative.
The housekeeping could have been better. In the evening our room was only turned down 3 out of 7 nights. We did complain and they came the next night but then didn't again - Not really 5 star standard.
The staff in the restaurants were really friendly and constantly checking to see if we were ok or if they could do anything.
The beach was great but there could have been more waiters. Often it was a good 20 minutes to flag someone down for a drink. In the end a few times we walked to the pool bar and got one ourselves.
All in all though a very good hotel, just a couple of things that for us let it down against other 5 star top hotels.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, June 17, 2010
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor and for choosing our hotel as your honeymoon destination. I regret that you were left to feel disappointed by the turn down service and pool bar experience and would like to extend my apologies for the inconvenienced. On a more positive note, I am delighted that the remainder of your holiday was thoroughly enjoyable.

I look forward to welcoming you back to Mina A’Salam on your next visit.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mina A' Salam at Madinat Jumeirah

Address: Al Sufouh Road, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Dubai
#7 Spa Hotel in Dubai
#7 Business Hotel in Dubai
#8 Luxury Hotel in Dubai
#14 Family Hotel in Dubai
#15 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mina A' Salam at Madinat Jumeirah 5*
Number of rooms: 292
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Also Known As:
Mina a` Salam At Madinat Jumeirah Hotel Dubai
Mina Salam Hotel
Mina Salam Dubai
Mina Al Salam

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