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“I'll be back” 5 of 5 stars
Review of Mina A' Salam at Madinat Jumeirah

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Mina A' Salam at Madinat Jumeirah
5.0 of 5 Hotel   |   Al Sufouh Road, Dubai, United Arab Emirates   |  
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Hotel amenities
Ranked #10 of 499 Hotels in Dubai
London, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
42 helpful votes 42 helpful votes
“I'll be back”
5 of 5 stars Reviewed July 15, 2013

We stayed ( 2 Adults' one child 7 yrs) last August in Mina A Salam ( Half Board Basis - Deluxe room ) (1st -15th August)
Room:
Comments: - Room and housekeeping 10/10
Large comfortable bed. 42 inch TV with easy connections for Wii and play station. Separate area for getting dressed and storing clothes.
Perfect for my family, very comfortable bed and plenty of room to move about. Had a separate bed for child. Bathroom had a large bath and enclosed shower cubicle which was very enjoyable. Balcony was an added bonus as it was beautiful to see the sunset. Housekeeping was attended twice per day, normally morning and evening ( as per our request). It was completed by a Philippean girl who we can't thank enough. She was perfect in every way always bending backwards to fulfil our smallest requirements. It was also our anniversary, and the hotel provided us with a bottle of wine, chocolate sauce and fruits which was an added bonus - thank you. The hotel also provided a plentiful supply of bottled water.
Pool area and surroundings-
The hotel itself is beautiful beyond words. The inside areas are always kept immaculately clean and tidy - air conditioning throughout. There is also a facility to check emails and use a printer which was useful during my stay. The pool area is well managed and plenty of staff, we loved it when they would come around with ice lollies. My wife loves the beach and we thought it was amazing how the staff would provide an ice bucket to keep your water cool at no extra charge. There is water boats to get you around to the other hotel and souks. We used the kids club Sinbad's - which my son very much enjoyed, plenty of activities to keep the children busy, staff were also very professional and friendly. Sinbad also provided water such that my son was always hydrated. Inside Sinbad there is air conditioning and outside there is a children's pool. The main Al Qasr pool is approx 20 meters from the Sinbads which is useful as we would sometimes pop into Sinbads to make sure our child was ok ( as you do!).
Restaurants and bars
We had the half board option which meant that we had a large choice of restaurants we could attend . I have made separate review for evening restaurants - The Wharf 4.5/5, Al Hambra 3/5, Toscana 5/5, Amala(Zabeel Saray)5/5 - Excellent , Beachcombers 5/5(Jumeirah Beach) and Latitude 5/5. (Jumeirah Beach)
For breakfast we attended Al Muna which was located 3 minutes from our room in Mina Salam, the breakfast was a buffet consisting of many different stations, our favourites were Indian, English breakfast, and the egg station, they also had a large station for fruits and yoghurts. The staff were always very attentive and would make amazing ' fresh' teas and coffees ( cappuccino, espresso etc). There was also a juice station where they had wonderful mint juice. ratting 5/5
We also attended breakfast at Al Qasr - Arboretum - Breakfast choice was more or less the same as Al Muna however there was also a selection cold fish where I would often have smoked salmon. Again staff were very helpful, but I have to say this restaurant was very busy and sometimes would have to wait - Max 5 minutes. all in all 4.5/5.

Our favourite restaurant we attended was Amala in Zabeel Saray. We enjoyed the service and surroundings so much that we recently booked a stay at Zabeel Saray from 16th -29 August 2013. I hope we have the same great holiday as we had last year. Hope this review was informative.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, July 16, 2013
Dear Guest,

Thank you for taking the time to post a review with regards to your family holiday at Mina A'Salam last year.

I am delighted to read that you and your family enjoyed the service and product at the property. Your kind acknowledgements to our colleagues are also highly appreciated. I am proud to work with such a team who knows the essence on how to deliver the best customer service. I have extended your comments to these colleagues and they were thrilled that you remembered them.

We all looking forward to the opportunity to welcome you and your family back to Mina A'Salam in the future and I am sure you will enjoy your stay at Jumeirah Zabeel Saray next month.

Sincerely
Gisele Clark
Hotel Manager
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1,729 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
  • French first
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  • Italian first
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English first
Bonnybridge
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2013

Arrived at hotel 27th June for 7 nights half board, with husband, daughter son-in-law and 3 grandchildren aged 8,10,11, birthday treat for daughters forthcoming 40th birthday.From arrival at reception we were greeted with cold towels and refreshing cold drinks much appreciated after our flight. We were shown to our rooms 4 & 5 which were on the lobby floor,these were fantastic rooms and great decor and big balconies and lovely bathrooms, well fitted out, rooms were big and children had pull down sofa beds. Breakfast was served in Al Muna restaurant, and there were plenty choices of all food. Great omelletes made by chef.We dined at beach bar and restaurant, and the kids loved the pizzas there, also burgers. Luis the barperson was a great guy and also were his waiters, who nothing was a problem too.Dined at Wharf restaurant on Sunday evening and had Roast beef dinner, this was mouthwatering, and the size of the portions was out of this world. We couldnt finish them, no disrespect to the chef they were so big. Sweets were also great, and the soup was delicious as well. It was good to have meal vouchers and dine around as we pleased. A big mention to the two chefs in Al Muna who made them pizzas and also french fries, it was much appreciated, Kids loved the grilled chicken , and also the donuts. Kids loved wadi park and as we got in free, it was well used, they loved the lazy river and went on some of the big rides, they liked the beach and also the pool. Towels laid out for you all the time. They also liked the ice lollies given out everyday at the pool.
Husband and I used the courtesy bus to go to Mall of the Emirates, got tickets for metro to take us to Gold Souk, lady in ticket office, wrote directions where to get off train at and number of starions, very helfpful indeed, cost of ticket for two was 32 dirhams just over £5 very good value.Spotless clean and quick service.
Broke hairdryer one evening went to reception to report it, within minutes of returning to room replacement was delivered. what service. Once again first class service at hotel, 5 star well worth the extra money and great holiday was had by all. Had the use of computer to book our return flights online, Any thing we asked for we got, plenty water left everyday and ice buckets filled at night for us. Once again staff at Mina thank you all for a wonderful time and we hope to come back and visit and see the renovated new room

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, July 16, 2013
Dear Guest

I am delighted to read how much you enjoyed your family holiday with us at Mina A'Salam and that your holiday continues to remain such a fond memory for you. Thank you kindly for taking the time to share your experience on TripAdvisor.

Your kind comments regarding our colleagues, product and services are greatly appreciated, I have shared this with them and they are very happy to learn that their effort are highly appreciated by our guest. It is certainly our intention to ensure you are well looked after, it is very pleasing to know that our service standards exceeded your expectations.

We certainly look forward to welcoming you and your family back to our hotel.

Sincerely
Gisele Clark
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumfries, Scotland, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 14, 2013

We arrived here at Midnight after a comfortable flight from Newcastle. Upon arrival at the reception we were asked for a credit card. Now only being 23 and 21 we do not own such a thing so we were asked for a deposit of £500 for the 5 day visit to use the mini bar. I found this a bit OTT as I wouldn't be using the mini bar. We worked out at the reception though that we would pay for our drinks as we purchase them which in my opinion is the normal thing to do. After check in we were shown to our room. Whilst settling into the room and trying to relax there was a knock at our door. It was one of the hotel staff coming to clear the mini bar out. I found this rather rude on the hotels part just because we didn't have a credit card and refused to pay there £500 deposit. Those were the only negatives for me. Overall the hotel was really nice and the choice of restaurant's and the food on offer was excellent. Big mention to the American restaurant. I can personally recommend the Tacos to start followed by the steak. For this hotel we booked it under a special promotion offer of buy one adult get one free via Thomas cook signature with an upgrade to half board instead of the normal B&B. I would recommend looking out for this deal in the future on the UK high streets as although the hotel was nice I feel the total cost of £1400 would be the max I would be willing to pay for a 5 day break to this hotel. There is no way this hotel would of been worth £2800 if we were not travelling on this special deal as I personally have stayed in as good a quality hotel for a lot less.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, July 16, 2013
Dear Guest

Thank you for detailing your experience following your recent family holiday at Mina A'Salam, Madinat Jumeirah.

We currently have a soft refurbishment project on going so we hope that you have the chance to return to Mina A'Salam and experience the new guest rooms in the future.

Sincerely
Gisele Clark
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norfolk
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 14, 2013

Having been told of work being carried out in the floors above, this after booking,We were glad to find no significant noise or dust what so ever, This is a great complex to stay at for the beach area & we were staying half board so no major costs incurred when eating in the vast number of restaurants on the list provided.
The room was pleasant and always cleaned very well, even so these are now due to be renovated in the next stage.
Nice hotel, easy access to the rest of Dubai via free shuttle bus or taxi to the Mall and then access to the Mono rail which is very good,
Overall a great but short stay to recharge.

Room Tip: Ask for a good priced upgrade, sea view is nice
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, July 15, 2013
Dear Guest

Thank you for taking the time to post a review of your recent stay experience and I am happy to know that you had a great stay despite of the on going refurbishment work taking place on the upper floors. As you probably already know, this is a soft refurbishment so we do not expect any noise disturbance and the work hour is restricted to avoid any inconveniences for our guest.

Once again, thank you for recommending our hotel on TripAdvisor, we hope to have you back at Mina A'Salam in the future.

Sincerely
Gisele Clark
Hotel Manager
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London, United Kingdom
1 review
5 of 5 stars Reviewed July 10, 2013

Me and my son were out there for 6 nights and what a fantastic time we had, the staff were all grrrrreat specially Saad the Manager he made us feel so welcome and the attention he gave to my son's needs (he has special needs and can be very demanding at times) was fantastic it felt like we were at home, also mustn't forget Jorgee and all the other staff that went out of their way to make this holiday great.
This was our 1st stay at mina al Salaam will NOT be the last for sure.
We got there about 00.30on the 2nd and had a very quick check in and was even upgraded to Ocean view which was great, I asked for twin beds omg how huge are the beds and all the details like fresh fruit on arrival.
THANK YOU for making our stay sooooo good we will for sure be back very soon.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, July 11, 2013
Dear Guest

I am very happy to learn that you and your son had a fantastic and memorable holiday with us at Mina A'Salam and thank you for taking the time to share your experience.

Your comments regarding our colleague Saad and Jorgee are highly appreciated and I will certainly share this with them.

Once again, thank you for posting a review on TripAdvisor, we all look forward to welcoming you and your family back to Mina A'Salam in the future.

Sincerely
Gisele Clark
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 7, 2013

My wife and I arrived at this magnificent hotel complex at midnight on the 4th July, 2013 to the most professional and friendly welcome by staff, everything was perfect right down to a welcome cool glass of juice. We were even given six vouchers for use for either lunch or dinner at one of their 40 restaurants within this huge hotel, this was on top of the breakfast included and was a very pleasant surprise as it was part of the hotel promotion. We were told that there were renovations being carried out on the levels above our floor to our horror but were assured that it would not inconvenience us at night. We got to our room (213) on the second floor and it was magnificent, a large spacious ocean facing room, as we had requested, with balcony overlooking a pool of large turtles that had been rescued! The room was fitted with the most comfortable king bed we have ever slept in and excellent pillows. The air conditioning was very efficient as it needed to be...it was 35 degrees still at 11.30pm when we arrived! A large screen tv with multitude of English speaking channels, in room safe, minibar, large bathroom with the best shower and separate toilet, everything to make your stay comfortable even including a bowl of fresh fruit. We are asked if we had a special occasion and as it was part of our anniversary trip we received a wonderful bottle of Prosecco Champagne, strawberries and chocolate dipping sauce complimentary from the management, another wonderful touch, thank you so much! As previously mentioned renovations - we didn't hear a thing, it was of no interference at all and wouldn't even have known it was being carried out, so they were true to their word as well.

Everything in this huge resort was excellent, the little boat drivers that take you anywhere around the complex 24 /7 were very knowledgeable and helpful and love their jobs it certainly shows, the golf cart drivers, the same all very helpful and obliging. The private surf beach is meticulously clean and setup with sun lounges is patrolled by numerous Life Guards who do a wonderful job keeping everyone safe, just a pity some of the foolish tourists didn't listen to their constant advice to swim between the flags! We received complimentary passes into the Wild Wadi Water Park next door and attached to the hotel, a fun place to spend a day in the heat.

The hotel WiFi was excellent and covered numerous items at the one time.

The breakfast was good with plenty of variety, again all staff were very helpful, lunches and dinners were had in various restaurants and were very tasty especially the Noodle House, Thai Restaurant which was used our vouchers for.

This was the last hotel we stayed in during our 7 week European holiday and was on the way home, we only wish we had stayed longer here and was the most efficient and plush of our accommodation of the trip. Thank you to all staff and management on a very pleasant experience for both of us!

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, July 10, 2013
Dear Guest

I am delighted to read through your review, on behalf of the team, I thank you for taking the time to share your detailed experience and recommending our hotel on TripAdvisor.

I, in particular appreciate your comments with regards to the refurbishment project that currently underway at our hotel, hopefully you will be able to experience the new room on your next visit to Dubai.

Once again, thank you for your feedback, we all look forward to welcome both you and your wife back to Mina A'Salam and celebrate more special occasion in your life here at Mina A'Salam.

Sincerely
Gisele Clark
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2013

We will be visiting Mina A Salam for 10 nights in September first time stayed at The One And Only last year witch was excellent but heard and read so many good things about this hotel can't wait to get there hoping for a sea view room but I am sure they are all lovely . When I return I should be able to write a fabulous review . Joanne storey .

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, July 8, 2013
Dear Mrs Storey

Thank you for choosing Mina A'Salam for your upcoming holiday, please do let us know if there is anything we can assist in preparation of your stay in September.

Looking forward to welcome you to Mina A'Salam soon.

Sincerely
Gisele Clark
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mina A' Salam at Madinat Jumeirah

Address: Al Sufouh Road, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Dubai
#10 Family Hotel in Dubai
#10 Luxury Hotel in Dubai
#11 Business Hotel in Dubai
#22 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mina A' Salam at Madinat Jumeirah 5*
Number of rooms: 292
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Also Known As:
Mina a` Salam At Madinat Jumeirah Hotel Dubai
Mina Salam Hotel
Mina Salam Dubai
Mina Al Salam

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