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“The Wharf Restaurant” 4 of 5 stars
Review of Mina A' Salam at Madinat Jumeirah

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Mina A' Salam at Madinat Jumeirah
5.0 of 5 Hotel   |   Al Sufouh Road, Dubai, United Arab Emirates   |  
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JUMEIRAH WINTER FLAVOURS
Ranked #9 of 487 Hotels in Dubai
Germany
Top Contributor
85 reviews 85 reviews
12 hotel reviews
Reviews in 38 cities Reviews in 38 cities
134 helpful votes 134 helpful votes
“The Wharf Restaurant”
4 of 5 stars Reviewed January 17, 2013

It is not as it has been before the menu is very poor but the prawns have been excellent the waiters tried very hard to give a good service it has shown that this place is not any more as popular as it has been before 5 guests for lunch that gives you the answer. The setting is very nice but does not help at all. The management is asked to do something .

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, January 28, 2013
Dear Guest,

Thank you very much for sharing your experience with us with regards to your recent dining experience. It is with much regret to know that we were unable to exceed your expectations on this occasion and we fell short of your expectations. Rest assured that your feedback has been highlighted to our Food and Beverage team who are very keen and focused on our service efficiency and staff knowledge of our restaurants.

I hope that this will not deter you from returning back to our restaurants and give us an opportunity to redeem ourselves in the future.

Yours sincerely

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,562 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
Perth, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2013

I stayed at the Mina a'Salam with my two children and parents. Whilst I have stayed at this hotel previously it was the first time for my parents to stay and they thoroughly enjoyed it. The staff in the executive lounge were superb and indeed the staff and facilities throughout the hotel were second to none. It is wonderful to see all the staff smiling and greeting guests constantly and in fact the lady at the Spa very kindly brought over to my parents room some ginger tea on hearing that my mother was unwell. They truly went beyond any of our expectations. My only complaint would be with email communication. They are very slow to answer (2-3 days) any queries and indeed I am still waiting (1 week later) for a response in regards to my final bill. Despite this however we will most definitely be staying at this hotel when travelling to or through Dubai in future.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, January 16, 2013
Dear Guest

Thank you very much for sharing your wonderful and glowing review for Mina A’ Salam during your last visit with your family.

I am truly delighted to learn that we have exceeded our guest’s expectations when it comes to our facilities, services and making our way out of the norm to provide our utmost service to our guests.

On behalf of the entire Mina A’ Salam team, we are looking forward to welcoming you and your family once again to our resort in the near future.

Yours sincerely,

Azar Saliba
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Top Contributor
103 reviews 103 reviews
21 hotel reviews
Reviews in 44 cities Reviews in 44 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 13, 2013 via mobile

Great hotel complex with superb amenities, food, and in a very safe setting. However, be aware of check in that the staff will offer you upgrades on rooms etc. The Ocean rooms are a must but the suites overpriced. The hard sell didn't work with us but be careful. The staff are very helpful and the breakfast superb.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, January 16, 2013
Dear Guest

Thank you very much for posting a review on TripAdvisor in relation to your recent stay. I am delighted to read that you are overall impressed with our amenities, food offering and overall facilities. Your kind feedback towards our colleague’s helpfulness is highly appreciated as well.

We look forward to welcoming you back to Mina A’ Salam in the future.

Yours sincerely

Azar Saliba
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 13, 2013

This Hotel is by far the most wonderful place I have ever had the pleasure to stay in. A little piece of heaven on earth! Surroundings and amenities were amazing. All staff were professional, attentive and greeted you at every opportunity with a smile and a welcome. The fuss that was also made of my young son was such a lovely touch. Every day he was greeted by his name which he loved.
I booked 2 Executive rooms for myself and my parents. The view from the balconies were amazing. The beautiful beach, waterways and the Burj Al Arab right outside. The rooms were beautiful, comfortable, spacious and clean.
Executive Lounge access was great too. My son loved the games room and the choice of afternoon tea and canapes at night were fantastic. Even when my son didn't like the choice on offer the staff would make something he liked without a grumble or hesitation.
I cannot say enough good things about this beautiful hotel. We also enjoyed the New Year Gala Dinner and were blown away with the whole experience. A memory we will never forget!!
Cannot wait for my return visit to this great place!

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truro, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 12, 2013

Fantastic brunch, and although its expensive in comparison to others I think it's worth it. Food is superb, massive choice and an even bigger choice of alcoholic drinks and cocktails. Never had so many mojitos! Children's corner was excellent and our 5 year old even got to feed the turtles. The surroundings and ambience are superb. My only criticism is that the staff seemed to be in a hurry to close at the end. Overall excellent and I would recommend anyone to go.

  • Stayed December 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, January 16, 2013
Dear Guest

Greetings from Mina A’ Salam and thank you for dining with us recently. The team and I are grateful to receive your comments and we would like to thank you for your efforts into posting this review, our guests' perspective is very important to us and we have taken your remarks on board.

We hope that you had a wonderful brunch with us and looking forward to welcoming you once again to our restaurants in the future

Yours sincerely

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UAE
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 12, 2013 via mobile

I have lived in Dubai for 15 years and can recommend the brunch at Muna the best in Dubai . Priced at 465 AED unlimited food and alcohol included . Excellent choice of both and great live music & atmosphere . Weather permitting , sit outside on the terrace .

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, January 16, 2013
Dear Guest

Thank you very much for sharing your brunch experience in Trip Advisor and for highly commending our service, food and beverage wide selection and entertainment offerings.

I appreciate you taking the time to share your feedback and recommend our brunch.

We certainly look forward to welcoming you back on your return to Dubai.

Yours sincerely,

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 11, 2013 via mobile

Short and to the point ! Excellent hotel , great food , great location , great swimming pools , great food , great shops , great beach , great service , great sea view room ,.... People if its luxury you want then stay here ! Dubai is one excellent destination so get out there and enjoy it ......

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Mina A' Salam at Madinat Jumeirah, responded to this review, January 16, 2013
Dear Guest

Thank you for taking the time to share your feedback on Tripadvisor following your stay with us.

We were delighted to read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

We look forward to welcoming you back to Madinat Jumeirah.

Yours sincerely

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mina A' Salam at Madinat Jumeirah

Address: Al Sufouh Road, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Dubai
#7 Spa Hotel in Dubai
#7 Business Hotel in Dubai
#8 Luxury Hotel in Dubai
#13 Family Hotel in Dubai
#15 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mina A' Salam at Madinat Jumeirah 5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Mina a` Salam At Madinat Jumeirah Hotel Dubai
Mina Salam Hotel
Mina Salam Dubai
Mina Al Salam

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