This was my first stay at this hotel, I finally caved to my colleagues recommendations and didn't stay at the Ritz! My room on the 45th floor was absolutely amazing, I could have spent the entire trip just looking out the window.
The club lounge was nice as well, cook to order breakfast with several good food presentations daily. For my I like to lounge in the lounge as it were, sip on a cocktail or wine and just relax. My only real criticism of this hotel is that alcoholic beverages are only complimentary from 6-9 pm during 'happy hour' as they called it.
Also, there is literally no champagne in the club room. They use a Prosecco and it wasn't a very nice one. The wine offering wasn't very good either. There are some noticeable gaps in the food presentations as well and later at night there's only a few chocolates out. The lounge is open until 1 am which is nice.
The hotel is part of a small mall complex with a great gym, Starbucks and several restaurants which you do get discounts at. I opted for the champagne inclusive lunch at the Ivy (since there's no champagne in the club room!) for 495 AED, you get all the Moet you can handle until 4 PM! I just wish I had gotten there before 3.
You do get transportation to the Dubai mall and other Jumeirah properties but I just go to Dubai to lounge and not make the effort to go anywhere more than absolutely necessary.
If the rates for a club lounge access room were the same I would go back to the Ritz over this hotel. But if you want the few and similar service this is the place for you.
The hotel is massive so stay on a high floor so you have a good view, if you will make use of the lo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Jumeirah Emirates Towers.
Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Jumeirah Emirates Towers is renowned for and exceed your expectations for future visits. At the same time, I was concerned to read that on this occasion we did not meet some of your expectations.
I have noted your overall experience and feedback regarding your disappointment over the lack of selection of the drinks in the Club Executive Lounge. Please accept our sincere apologies for the inconvenience caused in this respect. Please note that I have personally passed your concerns to the manager concerned in order to review our selections to ensure that we only deliver and extend to our guests the ultimate quality of service they deserve.
Thank you once again for sharing your feedback on tripadvisor and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Jumeirah Emirates Towers in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality the hotel is renowned for.
General Manager and Area General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.