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“Amazing with great service!” 5 of 5 stars
Review of Jumeirah Emirates Towers

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Jumeirah Emirates Towers
5.0 of 5 Hotel   |   Sheikh Zayed Rd, Dubai, United Arab Emirates   |  
Hotel website
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Hotel amenities
Special Offer
Business First Package
Ranked #17 of 486 Hotels in Dubai
Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
“Amazing with great service!”
5 of 5 stars Reviewed September 12, 2012

Me and my wife have stayed in many hotels all over the world but this one is truly amazing. They have just undergone refurbishment which you can clearly tell. This stay was around 1 month and a half as me and my wife where relocating to Dubai from Europe. The Hotel is great and has great restaurants but what truly makes it amazing is the OUTSTANDING service provided.
Advice: Ask for Mehdi he is the Dutymanager..he made my stay MAGIC!! A very friendly helpfull guy, very service-oriented/ minded! Be aware some hotels in the area have employees with a big lack of that!! No request was to big or to small for him. I have seen him do the same for the other guests!
For the muslims: In the ramadan there is a free of charge transportation for the Eid-prayers!

Room Tip: Ask for the rooms facing Burj Khalifa! Suits are really nice with a lounge corner facing the Burj Kh...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, September 17, 2012
Dear Guest,

Thank you for posting such a great review on TripAdvisor, following your recent stay at Jumeirah Emirates Towers.

I was very pleased to learn that you and your wife thoroughly enjoyed your stay with us. It is good to learn that that we managed to exceed your expectations, both with the product and service that we extend throughout the hotel.

It will be my pleasure to share your comments with my colleagues, particularly Mehdi, as they will no doubt be delighted to know that their efforts are so well appreciated.

Once again, thank you very much for your kind words. We certainly look forward to welcoming you and your wife back at Jumeirah Emirates Towers, hopefully in the very near future.

Sincerely,

Grant Ruddiman
General Manager & Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,286 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2012 via mobile

Amazing hotel , I advice all of u people to go , great place in Dubai with available taxi and shuttle drive , great food and room service , great view from the room and the bathroom is like AMAZZZZIINNNNGG there's and excellent pool and there's a mall with the best brands like Cartier just down the hotel , love it love it love it

Stayed December 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, September 17, 2012
Dear Guest,

I would like to sincerely thank you for your complementary feedback on TripAdvisor, following your stay with us at Jumeirah Emirates Towers.

I am delighted to learn that you were impressed with both our service and product. Our team is very focused on extending the very highest level of service to all our guests and contribute significantly to the guest experience.

Thank you for making Jumeirah Emirates Towers your destination of choice, we certainly look forward to welcoming you and your family back, hopefully in the near future.

Sincerely,

Grant Ruddiman
General Manager & Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Top Contributor
205 reviews 205 reviews
45 hotel reviews
Reviews in 25 cities Reviews in 25 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed September 3, 2012

Been a while since I have stayed in this property, but have stayed in the standard rooms, junior suits and senior suites. All rooms are comfortable, well maintained and of decent design, obviously the more you spend on the room the better the size and comfort.

Various restaurants available, and as the hotel is also connected to a mall there are a few lower budget options available as well. A few decent bars in the hotel and mall, best bar for a relax and soak up the views is on the top floor of the hotel.

Pool facilities are very basic, and covered by the hotel at times for sun soaking purposes. However there are options available to visit some of he other jumerah resorts through this hotel, however I would suggest for those who want a beach etc, just book in one of those properties instead of taking busses everyday.

Better suggested for business trips, more than couples or families. But a decent proper all round for its purposes and location.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, September 6, 2012
Dear Guest,

It is a pleasure to learn that our guest keep on returning to Jumeirah Emirates Towers despite of the many options available in Dubai.

At Jumeirah Emirates Towers, we take pride in serving our business and leisure guests to ensure that we exceed their expectations. Whilst Jumeirah Emirates Towers fits for business travelers, we are pleased to provide a daily complimentary shuttle service to the beach of our sister properties within Jumeirah Group, including Wild Wadi Water park, of which we have received extremely positive feedback from both our leisure and business markets that have stayed within the hotel.

I appreciate you taking the time to share your experiences on TripAdvisor, we certainly look forward to welcoming you back to Jumeirah Emirates, hopefully in the near future.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Top Contributor
54 reviews 54 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
420 helpful votes 420 helpful votes
4 of 5 stars Reviewed September 2, 2012

This is a modern well designed hotel, personally I preferred it when it had Scarlett's (now the Ivy) but on balance it will wow most people. Tokyo Towers is a good Tepanyaki, Vu's is worth a visit, the Rib Room is excellent. Health club is okay and the pool area okay but to be avoided during
the super heat of July and August! Staff are good rooms are decent and it really is a 5 minute walk from the DIFC.

Room Tip: Just ask the staff will try and accommodate you - try and get a high floor overlooking Jumeirah.
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, September 6, 2012
Dear Guest,

I would like to sincerely thank you for your comments on TripAdvisor following your recent stay with us at Jumeirah Emirates Towers. Your feedback will certainly assist us in order to further enhance our processes in order to better manage our guest expectations.

I was pleased to learn that you enjoyed our Food & Beverage outlets provided at Jumeirah Emirates Towers as well as the overall service and facilities provided.

Once again, thank you for sharing your experiences, we certainly look forward to welcoming you back to the Hotel, hopefully very soon.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 1, 2012

My "husband" and I have just returned from 5 nights of luxury at JET. From check in (we arrived at 9am after an overnight flight and were checked in immediately), through poolside drinks and hotel bars, to the beautiful room with all amenities you could ever want and excellent housekeeping, to the very helpful and attentive concierge service through to effortless checkout we couldn't have been better looked after.
Clearly more of a business hotel than a family hotel, this suited us down to the ground for our quick break in the sun. Everything was in easy to access, either by Metro (which we didn't use) or by taxi (so cheap and airconditioned from the start) and we made good use of the free shuttle to Dubai Mall. The cooled pool was very welcome and the lifeguards and bar staff were contientious and polite.
Excellent service all round and will be my hotel of choice the next time we visit.

Room Tip: The higher the better - we were on 36 floor facing the Burj Khalifa and had stunning views. We were...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, September 6, 2012
Dear Guest

Thank you for taking the time to share your feedback on TripAdvisor. It is gratifying to note that you and your husband were impressed with our services and facilities at Jumeirah Emirates Towers.

I also would like to thank you on your kind acknowledgement of our Housekeeping & Concierge Colleagues, it is with great pleasure that I am able to recognize particular colleagues or teams that provided memorable experiences to our guests.

I appreciate you recommending Jumeirah Emirates Towers and I do hope we will have the pleasure of welcoming you and your husband back again in the near future.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 29, 2012

This hotel is located in best point of dubai . Close to the metro station (dubai towers station ) which you can walk to the hotel in 5 minutes or you can take a taxi from metro station to the hotel .also if you ask from hotel they arrange a luxery BMW for your transportation around of dubai.
This hotel is located near to the best shopping mall in the world (Dubai Mall) and best entertament center for kids in dubai.you can go there by a taxi with 10 AED or you can use the hotel shuttle bus according to hotel plan.
The most important things for this hotel is your free access to beach and pools of jumairah beach hotel and also Wild wadi water park.it is so wonderful for relaxation and entertament with your family .also you can go to these place with hotek shuttle bus.
I suggest at first go to the jumairah beach hotel and use changing room and lockers an then you can go to the water park from inside of hotel .
The other subject about this hotel is modern and very clean room which every person enjoy from accomodate in these rooms.all of thing is ready for you for a business trip and family trip.this hotel can be first choice for business persons becouse of equipment ,modern rooms and location and also can be a excelent location for business meeting .
In finally , me and my family like this hotel ,we used the modern rooms in this hotel and also used the beautiful beach and pools and water park in jumairah beach hotel.
We will back to this hotel soon and this hotel is first choice for next trips.

Room Tip: Rooms in upper floors with burj alkhalifeh view have nice view in this hotel
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, September 6, 2012
Dear Guest,

I would like to take this opportunity to thank you for posting a review on Trip Advisor following your recent stay at Jumeirah Emirates Towers.

I am delighted to read that you and your family enjoyed your stay with us and would like to personally for choosing our hotel as your first priority among the many options available in Dubai. It is gratifying to note that you found our complimentary shuttle service to our sister properties at the beach & to The Dubai Mall, as well as entrance to Wild Wadi water park provided an added value for you.

I was pleased to learn that you enjoyed our newly refurbished rooms which are one of many exciting enhancements underway in Jumeirah Emirates Towers.

Once again, thank you very much for your kind words. We certainly look forward to welcoming you and your family back at Jumeirah Emirates Towers, hopefully in the very near future.

Sincerely,

Grant Ruddiman
General Manager & Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 26, 2012

The rooms were spacious and luxurious. Check-in didn't take time at all, and our room was always cleaned and orderly. Our room came with a huge window, which gave us a view of the city lights at night. While it is a bit far from JBR, the metro is about a 5-10 minute walk from the hotel, making up for the location in my opinion. We didn't get to try the food, but sincerely loved the staff, everyone was extremely helpful.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, August 29, 2012
Dear Guest

Thank you for taking the time to share your feedback on TripAdvisor. It is gratifying to note that you were impressed with our services and facilities at Jumeirah Emirates Towers.

Your kind words will inspire the entire team at Jumeirah Emirates Towers to continue providing the best service experience and therefore, I would like to thank you on behalf of my team.

We were pleased to learn that you enjoyed our newly refurbished rooms which are one of many exciting enhancements underway in Jumeirah Emirates Towers.

I do hope we will have the pleasure and the privilege of welcoming you back again in the future.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Emirates Towers

Address: Sheikh Zayed Rd, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Dubai
#9 Romantic Hotel in Dubai
#12 Business Hotel in Dubai
#12 Spa Hotel in Dubai
#16 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Emirates Towers 5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Jumeirah Emirates Hotel
Jumeirah Emirates Dubai

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