Don't listen to the poor reviews - this hotel is one of the best ever. The facilities are great and the rooms are opulent – with every conceivable touch to make your stay special like sun lotion, slippers, robes, plenty of bottled water, fresh fruit daily, twice daily room servicing and more besides.

The hotel staff are very accommodating and if you have any problems they will sort them out immediately. Our balcony room was not ready for us on day one so we stayed in an executive room on the 19th floor and to compensate were given dinner in the Marina Seafood restaurant (valued at £100)

We travelled with our 3 year old Son and for families with children you could not ask for more. The kids club is excellent and free (even for children aged 0-4 until 12pm). The kids pool is excellent and there is also an adventure playground which would not look out of place in a theme park and don’t forget Wild Wadi the water park next door which is free all day every day – we used to just pop in for an hour to cool down in the afternoon (cost if you had to pay is around £25pp!)

Now, the weather IS HOT from June to September – peaking in July and August but don’t let that put you off. The hotel and all the restaurants are air conditioned as you would imagine and the pools are chilled. Ice lollies are given out at regular intervals during the day and they even have a man who comes round and sprays you with either ice cold water or factor 15 sun lotion!

There are plenty of sun loungers and brollies – and the kid's pool has is “covered” with a sail like material to block out the sun. At night the temperature is as hot as in the day but you’re on holiday aren’t you? If you don’t like the heat go to Blackpool!

The hotel runs a free shuttle bus to the large shopping mall called Mall of the Emirates and this is great for shopping, eating and skiing! Prices are cheaper than the UK and there is a fantastic toy shop to keep the young ones interested!

The hotel operates golf buggies that will take you anywhere in the hotel like Wild Wadi and the restaurants – but they also take you to the Burj and the Madinat which has an amazing shopping plaza called the Souk which you get to by boat – you must try it!

We had afternoon tea at the Burj which whilst pricy was good fun - our son went to kids club with a babysitter and had a great time!

We eat in most of the hotel restaurants and the Al Khayal was by far the best with the Beachcombers a close second.

One of the best Hotels we have stayed and will definitely be back soon!

I have to agree with the negative review just posted. I was not going to write this review as I did not want to admit to my disappointment with this hotel. We were so looking forward to our visit and were not treated very well. Out of ten nights our beds were turned down maybe five times. We got fruit on our first night only and the remenants of that along with the dirty plate was left there for four days unitl I eventually put it outside the door in disgust. We stayed club executive and the one encounter I had with the main reception was not pleasant. The male receptionist was bordering on being quite rude. We wanted to go visit the Burg but were told we could not take our children by one staff member and told we could by another. We checked with four members of staff and each had a different story. It was very frustrating. I did not like the main family pool. The bar was closed for renovation and the beds are starting to look a little worn. Anyway I do not think I would waste my hard earned money returning to this hotel. So now, I have said (some) of what was on my mind. Also we were given a price before we left home for the rooms we booked and they tried to charge us more when we got there. Luckily I was able to refer to a hard copy of my confirmation email.

we have just come back from a 7 night stay in the Jumierah beach hotel and 1 night in the Burj and I must say it was fantastic as usual, we have stayed at the Jumeirah beach hotel 3 times now and each time it just gets better and better. The food is out of this world and the service and fantastic. We ate at the Le Veranda (outside) and it was lovely, service brill! also at the Beach combers Buffet and this was fantastic so was the Marina,
beautifull meal, THe Meat co. at the Mina salam had the best steak we had tasted until we went to the Villa on the beach and this then was the best steak in the world! we had two meals at he shopping mall where the ski slope is, one chinese one indian and we had a beautifull meal in both, better than any meal that we have had in a resturant back home! and this was in a shopping mall!!! and not at all expensive, i stilldont think of dubai as expensive as if you had half that treatment , service, and spectacular food over here you would be paying a lot more than this! Every body at the hotel was polite friendly and just so welcoming and every things was spotless and clean, the rooms beatifull and the view from the 7th fllor(balcony Delux) is still one of the best views in the world. Azmin who greeted us when we arrived is lovely and so helpfull, he arrangeda fantastic car to take us to the burj on the last night and just made us feel so a t home, as did every one else. Our only problem is that we wish we could have stayed longer as we wanted to eat a bit more! We did have the use of the Executive pool while here which was fantastic , but would have enjoyed it just the same had we used the main pool as this is what we have used before when we have stayed. The burj was awesome! it exceeded all our expectations and more and was well worth the £300 per night each just to have the icing on the cake!. we have been in the burj before for a look and a drink but nother compares to acturally staying in there and feeling that you belong and are not just a visitor and your room just takes your breathaway it is definately a must do! Jumeirah beach is the best place to stay in dubai, no building, lovely views and lovely people and the burj just made it better. start saving now. see you next year jumeirah beach hotel

On our arrival at 7am, we were offered breakfast in the English pub, food average, we had to ask 3 times for tea and coffee. We waited in the reception for our rooms, while waiting my husband asked if we could change to a three bedroom suit - price DH6,200. The total cost of our 3 rooms was DH6,700. We were offered a 2 bedroom villa which was much more expensive but was of no use to us, as we wanted to be together. Travelling with us was my elderly father and two teenage boys - 15 & 17 years old. The receptionist said she would get back to us about the rooms, but she did not!!!!!.

At 2 o'clock two of the rooms were ready, 540 and 546. In room 546 the mini bar was empty and not working. In 540 there was a double bed and the shower was broken. We phoned reception about the bed and were told that it would be changed later. At 2.45 we were told that room 501 was ready, we went to the room with our cases and waited for the porter to bring the key up. Eventually we gave up waiting and went and collected the key ourselves from reception who informed us that they were busy!!!.

At 10 PM we returned to our rooms to find the bed had not been changed in room 540, we phoned reception who told us that we would have to change rooms. At 10 o'clock at night after a very long day we had to repack my sons belongings and move to another room on another floor, room 611. While we were repacking the electricity went off, now we were using a torch to find our belongings in the room.

WE PHONED RECEPTION AGAIN!!!!!!!!!, who send an electrician to fix the lights, when he arrived the fuse had blown, a bell boy did help us move our belongings.

Room 501 date 5th, 6th, 7th July. Our beds were not turned down or chocolates delivered, also on one day we had no bath mats and we requested cutlery for the fruit, the bath mats arrived promptly, but the cutlery turned up the next day.

On our last evening there was a boat moored in the marina, which played constant loud music till 5am.

We would not recommend this hotel to anybody or stay there again!!!!!!!!!.

Last year we stayed at the Al Qasr, which was more pleasurable holiday and we will be returning there again.