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“Left somewhat disappointed...” 3 of 5 stars
Review of Jumeirah Beach Hotel

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Jumeirah Beach Hotel
5.0 of 5 Resort   |   6 Jumeirah Beach Road, Dubai, United Arab Emirates   |  
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Jumeirah Winter Flavours
Ranked #19 of 486 Hotels in Dubai
London, UK
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Left somewhat disappointed...”
3 of 5 stars Reviewed December 18, 2013

This was our third time staying in a Jumeirah resort hotel. We have been very fortunate to stay in many five star resorts and therefore perhaps our expectations were higher and we were left somewhat disappointed from our stay at JBH. On the positive side, it has a fantastic family pool and beach area and the kids club is one of the best we have seen. Breakfast in Latitude was brilliant, such a huge choice and the family seating area is very welcome with an active toddler. Veranda is also a great restaurant with a good kids menu that can be ordered at the pool/beach. The waiting staff at both Latitude and Veranda were excellent and provided such fantastic service. We stayed in a deluxe room which is one of the older (non-refurbished) rooms on the 9th floor. It was a decent size and we could easily fit a cot and buggy into the room with plenty of space for our toddler to run around. The hotel also has an on call doctor service which we had to use. It was very efficient and we were able to see a doctor within a few hours and the on-site pharmacy makes it very convenient. We did not upgrade to the executive or premier club packages and were glad that we didn’t as the executive pool was far busier than the main pool or family pool. The hotel also has a buggy service to the other madinat hotels and the souk which is nice and provides some variety without having to leave the hotel in the evening. There is no actual buggy stop from the souk back to the hotel however so you have to flag down a buggy and tend to have to wait a while before one comes. Given how busy the souk gets, I think a manned buggy stop would be useful for a few hours in the evening.

Now for the negatives…JBH claims to be a family hotel and during daylight hours, I would say it is. However, in the evenings and on Friday brunch time, it attracts a non-family crowd with its night club and unlimited alcohol brunch on Fridays. In addition, the hotel has an entertaining area next to the pools which are used for private parties in the evening. What this meant for us was 4 of the 6 nights of our stay were disturbed with loud music which we could clearly hear in our room on the 9th floor until around 11pm - midnight (we were able to sing along to the song, that’s how loud it was!) and worst of all, drunk people in the room next to ours. One night, there was very loud shouting and throwing of items in the room next to ours at around 2am. When my husband complained to reception, nothing was done about it, not even an apology. The next night, a couple of drunk people again who were shouting etc. This time reception took some notice and it sounded as if the guests were asked to leave at around 4-5am. Again, no apology or recompense from reception staff whatsoever…very very poor for what claims to be a five star family resort. All this would not have been so bad if it wasn’t for our toddler in the room and being disturbed each night, unacceptable. This brings me to my other negative…the front reception staff were the worst we have experienced. Two of the women we spoke to could not understand English and had to call another colleague to deal with us and as mentioned above, no apology when we complained about the noise in the room next to ours. It got to the point that we avoided speaking to reception staff altogether.

Overall, we enjoyed our stay in Dubai despite the disturbances at night however it was not as restful as we would have liked as a result. On reflection, we will not be returning to JBH as whilst it does have good facilities for families, it was just not a truly family resort and there are so many other resorts in Dubai.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, December 21, 2013
Dear Guest,

Thank you for sharing your experience from your visit at Jumeirah Beach Hotel on Tripadvisor.

As a company we greatly value our guests feedback as we constantly strive to maintain the highest level of service at all the times. I was therefore concerned to read that on this occasion we did not meet your expectations. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have noted all your comments and passed on to the management team to look into it and taking corrective action where required so that we exceed your expectations in near future. In the meanwhile, may I please request you to provide us some more details i.e. your room number, date of arrival and departure to investigate it further.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward that we make remainder of your stay an enjoyable one.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,086 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (724)
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Chennai (Madras), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 17, 2013

We spent 2 nights at the Jumriah and all I can say was the service was at another level, fantastic! The food was fab, so much choice and the staff were incredible, special thanks to the chief on the Sushi bar, a credit to the hotel, well done to you all!!!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, December 18, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by our colleagues. I have shared your comment with the teams especially with the Culinary team and they all are happy to hear that you had an amazing holiday with us.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 16, 2013

The quality of service, and the friendliness and kindness of the staff are a refreshing change from the surliness and distance of London life. Carnivale restaurant is a special treat where the two boys , ages 9 and 7, were treated like lords.

Stayed December 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, December 18, 2013
Dear Guest

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am delighted to read that you had a great stay at Jumeirah Beach Hotel and were overall happy with the services and facilities provided at the resort.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 16, 2013

Stayed here Sept 2013 for a week...and everything is great!

The first thing that hits you on entering your rooms are magnificent views onto the beach and of Burj-Al-Arab. Absolutely stunning. The rooms are very spacious....beds huge and a lounge seating area too.

Staff are friendly and efficient from the moment you get there. We were celebrating our wedding and received a complimentary bottle of champagne and cake in our room, which was very sweet. The rooms are serviced daily and to great standards. More than sufficient complimentary bottled water is provided in rooms. We booked an all inclusive deal, and the best bit is you are given vouchers for your meals, which you can choose to use at any time. So not like other hotels, where you have to be back at the hotel in time for dinner etc.....and the vouchers can be used at any of the Jumeirah hotels. We ended up trying out some of the restaurants in neighbouring hotels too. The hotel offers a shuttle service to these too, so no sweaty walks needed just before meals!

You are able to use Wild Wadi from this hotel and they have special extended visit times for hotel guests which is great, so you can get in before the crowds. There is a bar/club at the end of the pier...definitely visit....lovely atmosphere, and great to just relax and chill in the evening with the sea breeze going by. We booked a meal at the Burj too. Was nice, and views were fantastic...but prices are very expensive! I would recommend if visiting the Burj, don't have to pay out for the expensive lunch/dinner...go to the bar instead, more reasonably priced and get great views.

Food at Jumeirah was excellent and the choose was absolutely fantastic esp at the buffet restaurant. We ate there several times, and was perfect as provided great choice for our tastes...my husband eats meat and I'm vegetarian.

People often say that a week is too much in Dubai, but we found it too short...there is just too much to do, especially if you do want to spent a few days just relaxing at your own hotel.

Other things to do in Dubai:
-Desert safari.....very well done....definitely recommend
-The Mall....Emirates Mall & Dubai Mall...shopping, shopping, shopping!!
-Going up the Khalif tower and watching the fountain display from above
-In door skiing
-Gold souks...shopping, shopping, shopping!!
-Meena bazaar...indian traditional shopping and restaurants
-Use the gondal ride within the hotel and go visit the neighbouring hotels and shops/ restaurants
-Bus tour of the city, so can see all the sites
-Boat trip down the river

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, December 18, 2013
Dear Guest

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am delighted to read that every aspect of your experience at Jumeirah Beach Hotel was excellent. Thank you for the very detailed feedback and mentioning so many positive elements about the resort. Your kind comment about our colleagues is highly appreciated. I have shared your comment with the entire team and they are equally happy to hear that you had a brilliant holiday with us.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed December 13, 2013

Wow what can I say about this hotel apart from one of the very best I have ever stayed at. Stopped of a short break on the way to Mauritius and wish we had taken the complete vacation here. from the minute you enter the hotel you are treated like royalty. The sumptious rooms have the very best quality beds and furnitire and have have huge panoramic windows that overlook e gulf and of course the Burj next door. It was my. Wife's birthday and they delivered a chilled bottle of prosecco and a delicious chocolate cake which was a great touch. Food was fabulous and quite reasonable for the quality. For lunch we had a simple king prawn dish at the beachside restaurant and they were the tastiest prawns we had ever eaten. You must visit the Uptown Bar on the 24th floor for fabulous views across the city and a glass of Moët, it really makes the moment. All in all a fabulous hotel with fabulous service and great food. We will be returning.

Room Tip: Visit the Uptown Bar on the 24th floor for great views and great moments whilst in Dubai.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, December 18, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

Our “Stay Different” promise is to create luxury environments where our guests can enjoy unique and memorable experiences and I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues. Thank you for the very detailed feedback and mentioning so many positive elements about the resort.

I am also happy to read that we became the scenery on your Wife’s birthday. I wish her a happy belated birthday and wish her all the happiness throughout the year. Thank you for celebrating this important occasion of her life with us here at Jumeirah Beach Hotel.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 12, 2013

Spacious rooms, well equipped but what really makes this hotel is the staff. Incredibly friendly and efficient. And the location, on a beautiful beach and close to wild wadi which is included with staying at the hotel and is a fun day out.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, December 18, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herts
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 11, 2013

We spent 2 nights at the Jeremiah and all I can say was the service was at another level, fantastic!

The food was fab, so much choice and the staff were incredible, special thanks to the chief on the Sushi bar, a credit to the hotel, well done to you all!!!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, December 18, 2013
Dear Guest

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am delighted to read that every aspect of your experience was excellent. Your kind comment about our colleagues is highly appreciated. I have shared your comment with our colleagues and they are very happy to hear that their efforts has been recognized by our guests and you had a brilliant holiday with us.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Beach Hotel

Address: 6 Jumeirah Beach Road, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Dubai
#8 On the Beach Hotel in Dubai
#10 Family Hotel in Dubai
#13 Spa Hotel in Dubai
#13 Romantic Hotel in Dubai
#18 Luxury Hotel in Dubai
#27 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jumeirah Beach Hotel 5*
Number of rooms: 598
Official Description (provided by the hotel):
Jumeirah Beach Hotel is located directly at the Arabian shores. All rooms and suites feature seaview, the latest technology and free wireless internet.Guests receive unlimited complimentary access to Wild Wadi Waterpark and Sinbad's Kids Club. The Pavilion Sports Club with its tennis courts, watersports, gym, PADI dive centre, climbing wall and Spa offers a gregarious experience. 5 sensual signature restaurants, a casual dining selection and 3 stylish bars are renowned for genuine, true hospitality. ... more   less 
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Also Known As:
Jumeirah Beach Resort
Jumeirah Beach Hotel Dubai
Beach Dubai Hotel Jumeirah

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