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“A great place” 5 of 5 stars
Review of Jumeirah Beach Hotel

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Jumeirah Beach Hotel
5.0 of 5 Resort   |   6 Jumeirah Beach Road | PO Box 11416, Dubai, United Arab Emirates   |  
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Hotel amenities
Ranked #17 of 474 hotels in Dubai
Sheffield, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
“A great place”
5 of 5 stars Reviewed October 31, 2013

Had a evening meal and the food is 5 star. The Wild Wadi we used and was superb and has first class safety for the kids with lifeguards always in attendance. Overall a real quality experience. I would reccommend this hotel without hesitation. It's five star luxury and represents everything that is great about Dubai. :-)

Room Tip: Beachside for views of the Burj and the Jumirah Palm
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, November 5, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay at Jumeirah Beach Hotel.

I am thrilled to read that you enjoyed your stay and the access to the Wild Wadi as well.

We look forward to welcoming you back on your next visit to Dubai.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (611)
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London
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 31, 2013 via mobile

This was one of our finest family breaks, escaping London for some summer sun. I have travelled to Dubai several times on business but never with the family and the Jumeirah Beach Hotel did not disappoint. The staff and service was second to none, the Ocean Delux room was comfortable, spacious and well appointed for a family of 2 adults and 2 children. As well as a good beach (if somewhat crowded by mid-day) and good choice of pools (again expect them to get busy), Wild Wadi waterpark is next door allowing us great variety. However, I do have one significant gripe - the hotel offers a variety of watersports from water-bikes to kayaks and paddle boards. 'Great' you may say. However, use of these is laughingly limited to an area of only about 100m x 30m inside the marina walls. Even my 6 year old daughter thought that was stretching the advertising standards. So don't go for the Watersports (although they do offer skiing outside the marina boundary). Otherwise a great hotel to which I will return.

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, November 5, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay at Jumeirah Beach Hotel.

I am happy to read that you enjoyed your stay with us and would like to apologise regarding the Watersports. We have taken your feedback on board and will try to resolve this.

We look forward to welcoming you back on your next visit to Dubai.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 31, 2013

One of the best hotel i have visited staff are very courteous and the coffee restaurant on the beach front is amazing for variety and choice of food.
Wild wadi as usual was amazing but besides that even the swiming pooils and the play areas are very good and safe for children

Room Tip: as soon as you check in its not a bad idea to take a buggy for a tour around the hotel
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, November 5, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay at Jumeirah Beach Hotel.

I am thrilled to read that you enjoyed your stay and the complimentary access to Wild Wadi as well.

We look forward to welcoming you back on your next visit to Dubai.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 30, 2013

The location of this hotel is superb with views of the Burj. The staff are so pleasant, the food is excellent and has a great choice of restaurants. Wild Wadi is right on your doorstep and is free to JBH guests. The pool areas have plenty of lifeguards on duty so your kids are safe while in the water. There are also buggies to take you around the resort.

On this occasion we were with my daughter and her family, this was their first visit, they also thought it was an amazing place. A bit pricey with kids - an apple juice was around £6. I would highly recommend going half board.

My only "niggle" was 1/ with the receptionist who checked us in as she was so keen to ask if we wanted to upgrade our rooms at a cost of approx £60 a night, why would we as we were checking in to a 5 star hotel and would expect ALL rooms to be of a good standard - . She also missed out on the info on what was available for the kids apart from WW. 2/ We only found out on the last day that they could have had Scuba diving lessons. Also there are complimentary water sports available to them between 10 and 11am, this time does not always suit and would be better if the kids could use this one hour any time throughout each day.

Apart from the two points I've mentioned my family and I just love this hotel and hope to return again next year.

Room Tip: Request a high floor to get the best of the views!!
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, October 31, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay at Jumeirah Beach Hotel.

I am happy to read that you enjoyed your stay with us and that you liked the access to Wild Wadi as well.

I would like to apologise for inconvenience caused by the colleague at the Reception and will address this internally. We appreciate your feedback.

I am pleased to read that you will be returning to stay with us and look forward to welcoming you back on your next visit to Dubai.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 30, 2013

I stayed here again with my family and my Mother. We generally always stay in Dubai during our summer. We know the hotel well. Unfortunately my Son has a cardiac problem and cant walk far at times so I was very particular about being near a lift I had emailed the hotel numerous times I also rang them and had email confirmation that they would do what they could. On check in After a night flight it was a disaster we were the furthest away possible from a lift and also on a high floor. I was very cross it was like not one person had passed on the information and requests or had even looked at the booking. Eventually after complaining and few hours wait we were moved.
We would like to mention some staff that made our stay even better.

Roger from the pool bar my Mum has a intolerance to milk and every day instead of the free ice creams he made Mum a iced drink. He remembered every day to find her.
Richard the concierge what a lovely friendly man always willing to help.
Upindra the waiter at the pool he was very accommodating and helpful.
Annette from the main restaurant always smiling and wiling to help
Romeo the waiter at the restaurant he always remembered that my children had Hot Chocolate in the morning despite being busy and we never had to ask.
The life guards were all amazing my Mum fell and they were there to help her .

We are coming again next year I hope that the checkin requests are looked at as it did get our holiday of to a bad start.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, October 31, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay at Jumeirah Beach Hotel.

I would like to apologise for the inconvenience caused in relation to the room allocation on your arrival at the hotel. This is definitely not representative of the experience we wish to provide our guests. On a positive note, I am happy to read about the team members who made your stay memorable and have passed on your compliments to them.

I am happy to hear that you will return to stay with us and look forward to welcoming you back on your next visit to Dubai.

Sincerely,

Mahmoud Sakr
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steamboat Springs
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 29, 2013 via mobile

They simply don't understand service. After paying over $800USD and placing us in a room with major construction noise even at 3am, they offered $60 credit, which was laughable. Their other option was to downgrade our room and no credit. Stay away.

  • Stayed October 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, October 31, 2013
Dear Guest,

Thank you for sharing your recent experience from your recent stay. I am very concerned to read your comments and would like to assure you that this is not the service that we endeavor to provide to our guests.

I would like to personally get in touch with you and have sent you a private message with my contact details. I would like to apologise for any inconvenience that was caused during your stay.

Looking forward to hearing from you.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013 via mobile

After being one of the first guests at the Jumeirah 14 years ago, we are yet to find another hotel which offers such good all round family facilities. Attention to detail and excellent service make this hotel our favourite in Dubai. We will be back next October...

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, October 31, 2013
Dear Guest,

Thank you for your sharing your experience from your recent stay at Jumeirah Beach Hotel.

I am happy to hear that you have been staying with us over the last 14 years and that you enjoy the services that are provided by our colleagues.

We look forward to welcoming you back on your next visit to Dubai.

Sincerely,

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Jumeirah Beach Hotel

Address: 6 Jumeirah Beach Road | PO Box 11416, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Dubai
#8 Romantic Hotel in Dubai
#9 On the Beach Hotel in Dubai
#11 Family Hotel in Dubai
#12 Spa Hotel in Dubai
#16 Luxury Hotel in Dubai
#18 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Beach Hotel 5*
Official Description (provided by the hotel):
Jumeirah Beach Hotel is located directly at the Arabian shores. All rooms and suites feature seaview, the latest technology and free wireless internet.Guests receive unlimited complimentary access to Wild Wadi Waterpark and Sinbad's Kids Club. The Pavilion Sports Club with its tennis courts, watersports, gym, PADI dive centre, climbing wall and Spa offers a gregarious experience. 5 sensual signature restaurants, a casual dining selection and 3 stylish bars are renowned for genuine, true hospitality. ... more   less 
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Also Known As:
Jumeirah Beach Resort
Jumeirah Beach Hotel Dubai
Beach Dubai Hotel Jumeirah

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