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“Luxury” 5 of 5 stars
Review of Jumeirah Beach Hotel

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Jumeirah Beach Hotel
5.0 of 5 Resort   |   6 Jumeirah Beach Road, Dubai 11416, United Arab Emirates   |  
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Hotel amenities
Ranked #18 of 499 Hotels in Dubai
Birmingham
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Luxury”
5 of 5 stars Reviewed June 8, 2013

From the moment we landed and our private transfer from the airport everything just kept getting better, hotel was fab, beds very comfortable and view from our room was of the Burj al Arab couldn't ask for more, it is all the little things that this hotel and staff offer that made our stay wonderful, each day they came around the beach/pool and give us ice lollys and ice cold face cloths to cool us down, free access to wild wadi water park, you could come and go as many times as you wanted, every day fresh fruit was put in our room and bottled water was restocked daily, the staff could not do enough for us, our beds were turned down for us every evening when we returned and a small chocolate was waiting for us on our pillow. We stayed on a half board basis and ate in a different restaurant every evening and found the service excellent in each one. Will defenately return to Dubai and would not look any further than the Jumeirah Beach Hotel.

Room Tip: All rooms are Ocean View so you can't go wrong - we stayed on 9th floor
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, June 11, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by our colleagues. I am also happy to hear that you were happy with the room allocation with an eye-catching view of iconic building and our sister property Burj Al Arab.

Ice lollies, Cold towels and evening turn-down amenities are some of our several special touches we have developed to enhance the guest experience at Jumeirah Beach Hotel, and I am very delighted to hear that you found these gestures as impressive. Our prime focus is to the provide efficient, warm and friendly service to all our guests and your mention about these services is very encouraging and a great pride for the entire team.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,369 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (783)
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Cumbria
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 7, 2013 via mobile

Just returned home from another wonderful stay. From the moment we arrived - all staff never fail to make you extremely welcome and took the time from their busy schedule to stop and have a chat. Luis in housekeeping was excellent at his towel sculptures for my two nieces infact one thought the crocodile was real :) The sheer cleanliness of the whole resort is exquisite and had read in some earlier reviews the hotel is looking shabby? Rubbish!!!!! Top quality in all departments! Yet again loved our stay here and can't wait for the next time

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, June 10, 2013
Dear Guest

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that we were able to create a great impression on you and you were overall happy with the services provided by our colleagues.

You have described Jumeirah Beach Hotel as a destination itself, positive reviews like yours always serve as an added motivation to the entire team to maintain the highest level of service. Thank you for the very detailed feedback and mentioning so many positive elements about the resort. Your kind comment about our colleagues especially about Luis is highly appreciated. I have shared your comment with the entire team and they are equally happy to hear that you had a wonderful holiday with us.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
olbia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2013

Everything excellent.... Room, Staff, reception, restaurant, pools and beaches.... And unlimited access to wild wadi water park ...... Amazing panoramic view to Burj al Arab ......
We came for our wedding anniversary and mr. Khaled Al Mahbani organized for me and my wife a very beautiful surprise.... Thank you for all.... We will be back for sure.....

Room Tip: All the Rooms have an amazing panoramic view
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, June 10, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and you were happy with the services provided by our colleagues. Thank you for acknowledging so many positive elements about the resort.

Our colleagues are our asset and we put lot of efforts to train our colleagues to deliver the good quality service to all our guests, and your mention of superlative service during your stay is very encouraging and brings us immense joy. Your gracious comment about our colleague Khaled is highly appreciated. I would like to thank you for celebrating such an important occasion in your life with us. I wish you both a happy married life together. I have shared your comment with Khaled and he is very happy to hear that you had a wonderful holiday with us.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 5, 2013

We stayed 4 nights from 29th May and chose the premium leisure option, with half board.

The premium leisure lounge had soft drinks all day, and snacks and food most of the day. The food was brilliant and we didn't need lunch most days. The staff were friendly and helpful, and the atmosphere was very relaxed. There was a large kids area, so the main lounge was calm. The best thing was that the wild wadi entrance was a few steps from the terrace here, so you could have a coffee and pop into the water park so easily. It was really easy with the children.

The restaurants were good - Beachcombers is a buffet overlooking the Burj and the food was fantastic. I don't like buffets as I prefer to be served, but we went twice as the food was so good. Grilled lobster, steak, squid - and thai food too.

Overall, we preferred here to the Atlantis as it was so easy for popping to the water park, beach and pool.

The one complaint was that the lifts were often full and slow but really it wasn't a problem. The beach was brilliant - the kids loved the waves and there was a nice breeze.

We really enjoyed it. And our bedrooms were lovely - great nights sleep for all.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, June 10, 2013
Dear Guest

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

Our prime focus is to the provide efficient, warm and friendly service to all our guests and your mention about these services is very encouraging and a great pride for the entire team. Thank you for acknowledging so many positive elements about the resort. I have shared your comment with the entire team and they are equally happy to hear that you had an amazing holiday with us.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Top Contributor
67 reviews 67 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 5, 2013

Stayed in the ocean club exec rooms, fantastic service great all included cocktail hour, breakfast in the room over looking the Burj every morning all these things made it perfect. The water Park is fantastic and included in the price. Really liked the different camel statues around the hotel the place was immaculate. Would have given a five but had a problem in one of the restaurants with a manager chasing us and shouting we had not paid, when we had and tipped, not what you would expect from this standard of hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, June 10, 2013
Dear Guest

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and you were overall happy with the services and facilities provided at the resort. Thank you for the thoughtful and generous comment. I have also noted your comment with regards to the restaurant experience. Please accept my sincere apology for the inconvenience you have experienced during your stay. I trust that our Duty Manager met you during your stay and you were happy with the resolution of the issue. I would like to pledge to you that it is certainly never our intend to disappoint our guests than the best service and product. I have shared your comment with the teams and they are equally happy to hear that you had a brilliant holiday with us.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 4, 2013 via mobile

Really looked forward to staying at JBH - by reputation it promised to make for a better business trip than normal. Stayed for 4 nights and it was terrific in almost every respect...just not quite as good as expected. Great room with good facilities and a cracking view over the marina and out to sea. Superb service from the always very attentive staff. There was just a slightly disappointing sense of things becoming a little frayed at the edges. That said, I would certainly go back either for business or pleasure.

Stayed May 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, June 10, 2013
Dear Guest

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am very happy to hear that our team was able to create memorable experiences for you and you were overall happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hitchin, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 4, 2013

We decided to go for a bit of family luxury for this spring half term break. We decided on the Jumeirah Beach Hotel, Dubai for two main reasons. The first was that it said it was a family oriented hotel and the second was free entry into the adjacent Wild Wadi Water Park. We arrived on an early flight and the hotel welcome was outstanding. Take your beachwear in your overnight flight and you can take a dip in the pool when you get there even before your room is allocated to you. We also had full use of the hotel on our departure day despite having checked out - excellent. We went for half board and was glad that we did as eating out in Dubai, in the hotel or other hotels is expensive, but the half board option was good value overall. You are provided vouchers which you can use at other hotels within the Jumeriah chain but you won't get full access to all menu options so check before you book. We ate mostly at the Beachcombers or Latitude restaurants and found these perfectly adequate for choice albeit a bit hectic at peak times due to the buffet option and lots of people milling about trying to decide what to eat from the wide choice. Be aware buying alcohol with your meal is very expensive - expect to pay £40 upwards for a bottle of wine. If you do choose another restaurant be aware of some age restrictions if you have kids with you. Some are over 21 only. The service and staff at this hotel was fantastic and the facilities in the hotel was equally fantastic. Kids club was great and is included so make use of it. This does live up to its reputation as a great family choice and we'd definitely consider returning budget permitting! We like Dubai and what it has to offer but would probably look to go when a bit cooler. If you want to get about go by taxi, metro or bus all are good ways of getting about. Taxi's are great for short journey's but don't expect gentle driving. They appear to race from traffic light to traffic light. Also avoid rush hours as Dubai gets busy on the roads. The Wild Wadi park was great. Go for this hotel if budget allows and you have kids. On a final point we experienced great service and food at the in-house Italian Carnevale restaurant - thank you Xavier Fernandes. We'd also like to thank Rikhsibay Tursunov who made our stay extra special :-).

Room Tip: Don't worry about packing beach towels, they are provided.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this review, June 10, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by our colleagues. Your kind comment about our colleagues Rikhsibay and Xavier is highly appreciated. I am very proud to read that I am surrounded by these wonderful individuals who exactly know how to deliver the good quality service. Thank for acknowledging so many positive elements about the resorts from the check-in to check out. I have shared you comment with the teams and they are equally happy to hear that you had a brilliant holiday with us.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Beach Hotel

Address: 6 Jumeirah Beach Road, Dubai 11416, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Dubai
#7 On the Beach Hotel in Dubai
#9 Spa Hotel in Dubai
#15 Family Hotel in Dubai
#15 Romantic Hotel in Dubai
#17 Luxury Hotel in Dubai
#19 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jumeirah Beach Hotel 5*
Number of rooms: 598
Official Description (provided by the hotel):
Jumeirah Beach Hotel is located directly at the Arabian shores. All rooms and suites feature seaview, the latest technology and free wireless internet.Guests receive unlimited complimentary access to Wild Wadi Waterpark and Sinbad's Kids Club. The Pavilion Sports Club with its tennis courts, watersports, gym, PADI dive centre, climbing wall and Spa offers a gregarious experience. 5 sensual signature restaurants, a casual dining selection and 3 stylish bars are renowned for genuine, true hospitality. ... more   less 
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Also Known As:
Jumeirah Beach Resort
Jumeirah Beach Hotel Dubai
Beach Dubai Hotel Jumeirah

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