I have just returned from what in my opinion is the best hotel in the world!
I travelled with my wife and 2 year old son and we had a magnificent time.
All the reviews I read prior to travel somewhat prepared me for the Burj but my expectations were exceeded!
I've been fortunate to have stayed in some beautiful hotels around the world. The Burj beats them all! I have stayed in the Honeymoon suite at the Renaissance Ilikai on Waikkiki beach Hawaii, Hyatt Regency Gainey Ranch in Phoenix, Arizona, the Sugar Beach resort in Mauritius, the Don Cesar in St. Petersburg, Florida and in the Presidential Suite at the Registry resort, Naples Florida but nothing can compare to the Club Suite at the Burj al Arab that I have just enjoyed!
What makes a class hotel? It helps if it has a monumental design, good facilities, clean, restaurant etc but I think that the most important thing for any holiday maker is SERVICE.
This is where the Burj excells. Anything from cold towels and ice water by the pool to providing my son with beach toys and a football when we visited the beach. NOTHING was too much trouble and the most satisfying thing about it was that the staff members, and I mean ALL of them, see making guests as comfortable as possible as their goal and not only in the hope of a large tip!
After leaving the beach (The Burj's private section of beach) I spoke with who I presume was the manager of the beach staff and expressed that after having such a lovely meal there and them making a particular effort to ensure that my son was fully occupied and comfortable that I'd like to tip the particular member of staff who had been looking after us. His reply was simple and polite...." Sir, we just want all of our guests to be happy. We do NOT want a tip because we know that you'll visit us again if we treat you right whilst you are here! We just want you to be happy with our service!!!!"
I can imagine that some people may be slightly uncomfortable having their own butler and other hotel staff generally falling over to make sure that they are totally satisfied with any aspect during their stay. I, for one, absolutely love that kind of treatment and I'll be going back to the Burj as soon as possible. 7 star luxury, excellent service and polite, helpful, friendly hotel staff. The Burj is THE place where all this is guaranteed.