We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Burj Al Arab: Traveler Reviews

5.0 of 5
Jumeirah Beach Rd | P.O Box 74147, Dubai, United Arab Emirates
Hotel website
Hotel amenities
Burj Al Arab
Ranked #20 of 452 hotels in Dubai
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Booking.com Olotels.com Hotels.com
and 7 more sites!
Traveler Reviews
Room Prices
Write a Review

1,336 reviews from our community

Traveler rating
    1,019
    172
    77
    44
    24
See reviews for
Families
221
 
Couples
597
 
Solo
65
 
Business
107
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Culinary Flight”
5 of 5 stars Reviewed December 11, 2012 via mobile

Best date experience ever in the only 7 start hotel. We went there for my husband's birthday last night and the service and food were exceptional in each of the 6 restaurants in this journey. Fog roes was amazing!! Staff knew who we were and why we were there so the communication and management levels are superb.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 9
See 5 more reviews by Lina J for Dubai
Ask Lina J about Burj Al Arab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab, responded to this review
December 18, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent visit to Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your visit to Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your culinary flight experience with us. And we are pleased that your husband’s birthday was a memorable one in Burj Al Arab.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Richest of the Riches feel small by its grandeur.Spot Global Celebs here”
4 of 5 stars Reviewed December 11, 2012

Located in the coastline ,most photographed place in the world best hotel in the world. I can go on & On ravishing hw dis is the best place I have been to.I got lucky to stay here as our tour agent , Dubaionsale.com , gave us some 20% discount on their package rates that gave us middle class folks to stay here & feel the riches world literally.

You could be sitting in a porsche with Bjorn Borg reading a newspaper aside you & you might see Snoop Dog munching that Hamburger.Yes , Celebs here r aplenty , if u r there u ll for sure witness one or more of them sans their style & persona.The Hotel is bigger than most or at least towers over most celebs.they r treated like commoners here except a Diplomat or an Oil Tycoon

just 25 km from the Dubai international airport and it’s a landmark and stands 280 meters on a island.Our room ws very big suit among many types of rooms are there : one bedroom deluxe suite, two bedroom deluxe suite, panaramis suite, club suite, diplomatic suite, presidential suite.Best is royal suit but that costs our entire 1 month salary so forget that

The food is awesome here all types of food are available in the hotel and the sea food is just amazing and hotel has many restaurants jumerah restaurants and bars bar are open till 12 am .Drinks start at 100 USD/peg so ur call

The hotel staff is excellent they do their job with sincerity they swept our rooms 2 times a day. Rooms has all the modern facilities like led TV , DVD player, mini bar and it’s a very big hotel in Dubai and many activities you can do in the hotel like shopping, sightseeing, golf course is also there in the hotel .Golfing, again has a hefty charge

The view from the hotel is just awesome and you can see full Dubai from your room and rooms has private balcony also where in the night you can enjoy the sound of the sea.

Spa and health club is also there in hotel and kids area for playing is there where children can enjoy and in my opinion this is the best place in the world

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
Ask deepakarora420 about Burj Al Arab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadur, Gozo
2 reviews
5 helpful votes 5 helpful votes
“Best one!”
5 of 5 stars Reviewed December 10, 2012

Best hotel I have ever been to. Hotel staff was impeccably excellent, the rooms are very luxurious, although the design might not appeal to all, and the views out of this world (we were on the 22nd floor... which translates to 44th and 45th floor in a standard hotel).

Food also of very high standards. In essence, the hotel lives up to its reputation as the most luxurious on earth. All topped by the birthday cake and orchestra they brought to our room in occasion of my birthday. Really a memorable stay.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Johnaton M about Burj Al Arab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab, responded to this review
December 11, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us and that your suite lived up to your expectations. We are also pleased to know that you enjoyed your culinary experience, the service provided by our colleagues and that your birthday surprise was a memorable one.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
“Excessive and I love it”
5 of 5 stars Reviewed December 10, 2012

Stayed in panoramic one bedroom suite in July 2012. Arrived in Dubai on an early flight and we were allowed to checkin to our suite early with no issues. The suite itself is huge, as expected, with fantastic views through the floor to ceiling windows. Lights, curtains, etc. were controlled with a tablet. Door could be opened remotely by video phone. The suite included a full desktop computer and free wi-fi. Full sized Hermes bathroom amenities and perfume and cologne were included. The lobby and fountain are spectacular, it seems like half the hotel is plated with gold. One of the restaurant bars had a ceiling which was a replica of the Milky Way made of Swarovski crystals. Everything in the suite and hotel is over the top, extravagant and excessive. The included breakfast was huge and delicious although we were charged for breakfast the first morning even though we were told it was included at time of checkin. Breakfast is brought to your room by 2 waiters who bring a toaster with them to toast your bread insuite for you. Complimentary afternoon snack were brought to our suite everyday. We did the culinary flight which allowed us to sample all of their restaurants, which was a great experience. The Skyview Bar and Al Mahara aquarium restaurant are a must see. The floor butler made sure everything was taken care of for you, even opening the room door for you when you returned to your suite. Beach service was attentive and they provide you with a cooler full of cold water, cold towels and misters. They would also bring you popsicles every once in a while. A definite must for 40 degree temperatures. The biggest gripe I have about the hotel is that they failed to answer any of the multiple emails I sent them prior to arrival with respect to sponsoring me for my visa to Dubai or requests for checkin preferences. It is simply unacceptable for a hotel to not respond to emails from your guests in this day and age. Other than that it was an amazing experience.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask zoltrix56 about Burj Al Arab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab, responded to this review
December 18, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting your arrival experience, suite & in suite amenities, culinary experience and the service provided by our colleagues. We are also pleased to know that you particularly enjoyed the hotel ambiance.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Burj Al Arab is renowned for and exceed your expectations for future visits. At the same time, I was concerned to read that on this occasion we did not meet some of your expectations.

I have noted your feedback regarding the unfortunate shortfall of service prior your arrival as you did not receive a reply back to your email from our end. Please accept our sincere apologies for the inconvenience caused in this respect. This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. Please note that I have personally passed your concerns to our Suite Reservations manager who will review the procedures and provide further coaching in delivering our luxurious service standards to our valued guests where appropriate to the colleagues involved.


Thank you once again for sharing your feedback on tripadvisor and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Burj Al Arab in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality Burj Al Arab is renowned for.


Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Architectural Beauty”
5 of 5 stars Reviewed December 9, 2012

Well, I was there on a business trip representing my company and boy was the experience overwhelming or was it overwhelming. I mean the place is not just a hotel its an architectural wonder. With the best views I have ever seen and the best services in every kind the people of Dubai must be keen to make this their trade mark :)

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Ammad M about Burj Al Arab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab, responded to this review
December 11, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your experience with us highlighting the service provided by our colleagues.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Burj Al Arab
Enter dates 1 night 2 nights
 
Atlantis, The Palm
Great value on a similar hotel
Dubai, Emirate of Dubai
4.5 of 5 stars 3,945 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Dubai
Luxury
Al Qasr at Madinat Jumeirah
Al Qasr at Madinat Jumeirah 4.5 of 5 stars 898 reviews
Good for business
The Palace Downtown Dubai
The Palace Downtown Dubai 4.5 of 5 stars 612 reviews
Near the beach
Mina A' Salam at Madinat Jumeirah
Mina A' Salam at Madinat Jumeira... 5.0 of 5 stars 1,057 reviews
Near the beach
Rose Rayhaan by Rotana - Dubai
Rose Rayhaan by Rotana - Dubai 4.5 of 5 stars 591 reviews
Show Prices ABS:HotelCheckRates-d506194?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d674456?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d302465?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1657537?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Dubai hotels
Atlantis, The Palm 4.5 of 5 stars 3,945 reviews Grosvenor House Dubai 5.0 of 5 stars 1,695 reviews Le Royal Meridien Beach Resort &... 4.5 of 5 stars 2,516 reviews Jumeirah Beach Hotel 4.5 of 5 stars 1,831 reviews
Show Prices ABS:HotelCheckRates-d1022759?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d507352?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d301584?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d302462?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 452 hotels in Dubai, ranked by popularity

Been to Burj Al Arab? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Burj Al Arab

Also Known As:
Burj Al Arab Hotel
Burj Al Arab Dubai
Burj Al Arab Rates
Seven Star Hotel Dubai
Burj Al Arab Hotel Dubai
Dubai Burj Al Arab
Al Arab Burj Hotel
6 Star Hotel Dubai
Burj Al Arab Price
Address: Jumeirah Beach Rd | P.O Box 74147, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Dubai
#11 On the Beach Hotels in Dubai
#19 Luxury Hotels in Dubai
#20 Romantic Hotels in Dubai
#31 Family Hotels in Dubai
Price Range: $$$$
Hotel Class:5 star (5*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Olotels, Hotels.com, Travelocity, Amex, EasyToBook, Expedia, Priceline, HotelsClick and Tingo so you can book your Burj Al Arab reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Burj Al Arab, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Burj Al Arab
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices