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“AMAZING” 5 of 5 stars
Review of Burj Al Arab Jumeirah

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Burj Al Arab Jumeirah
5.0 of 5 Hotel   |   Burj Al Arab | P.O. Box 74147, Dubai, United Arab Emirates   |  
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Hotel amenities
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Best of the Burj
Ranked #19 of 483 Hotels in Dubai
Geneva, Switzerland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“AMAZING”
5 of 5 stars Reviewed November 18, 2012

Every time i visit Dubai i stay at this hotel it's quite! the exterior and interior design is creative and luxury, room was very nice and the service is great they are super friendly, SkyBar and the asian restaurant was excellant! highly recommended.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, December 11, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting your experience in SkyView Bar and Junsui restaurant. We are also pleased to know that the service provided by our colleagues lived up to your expectations.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,075 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 16, 2012

Fourth time at the Burj and it still takes your breath away like the first time.......beyond excellent....the rooms,the spa, the breakfast, the airport limo service....only downside I can think of is that in the last few years staying at the Burj has meant we never spend too much time in Dubai itself....the hotel is so fantastic....you just never want to leave!!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, December 12, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting your arrival experience, Culinary and Spa experiences and we are pleased to know that we never fail your expectations when it comes to your suite experience and services provided by our colleagues.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are really looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 16, 2012

I travelled with my wife and 2 children from Hong Kong. After a long flight with Emirates on first class we checked into this hotel. We were driven by a limosine to the hotel. Check-in was the fastest I have ever imagined. We booked the Royal Suite and was the biggest suite I've ever lived in, which also had a private lift. It also came in with a Butler. My children played hide and Seek in there and they could not find each other for 30 minutes! I even got lost there! The suite was very pricy at 29,000 a night but if you are rich like me it's worth the money and if you compare this to the Ritz in London with their biggest suite in Christmas its about the same. Breakfast was really average and not so good. Lounge was great and had a perfect view of Dubai. We had a Helicopter service when we had to go to somewhere out of Dubai. We went to the beach and it was really convinent. Would defitney go here again.

Room Tip: Book a higher room which offers more sunlight if you like and a better view of the city. Note that a...
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, December 12, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting your arrival experience. We are pleased to know that our Royal suite exceeded your expectations and that you enjoyed our private beach.

Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Burj Al Arab is renowned for and exceed your expectations for future visits.

I have noted your feedback regarding your average breakfast experience. I do hope that this will not deter you from visiting Burj Al Arab in the future and you will allow us the opportunity to restore your confidence in the ultimate experiences Burj Al Arab is renowned for.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 16, 2012

We were on our honeymoon trip to Dubai for 5 days and 4 nights & booked our package through Dubaionsale.com & got a cheap deal ( 15% off) on stay & sightseeing at Burj-al-Arab.BurjArab -a tourist paradise tht offers more attraction, shopping, fine dining and quality hotel experience. This was my first tour de Dubai.

Location:

The Burj Al Arab hotel is the best hotel in world located on Dubai’s Jumeriah Beach Strip, 15 km from main city centre and 25 km from Dubai International hotel. They have reception desk on every floor and butler services.

Rooms:

Since we had booked the honeymoon package, they gave us panoramic suite which offers us panoramic views of Arabian Gulf through the floor to ceiling glass windows in extremely luxurious setting. The lower level of the suite had living room with attached guest wash room. The upper level comprises of bedroom, bathroom and dressing room. The suite was elegantly furnished with dining table and couch in the living room and the king size bed and wardrobes in the bedroom. The full- size Hermes bathroom products were also there.

Restaurant and food:

The hotel comprises of 7 restaurants. Bab Al Yam, poolside café restaurant provides informal and a fresco dining with attractive sea view. We also tried food in Al Muntaha , which is a restaurant 200 metres above the sea level and having the dinner seems in this restaurant seems like adventure with sound of tides.

Staff:

The staff was absolutely fabulous- from the receptionist to the waiters to the cleaners. They were very polite, helpful and professional. Although the staff was too big but the coordination between them was really appreciable, heads off to the management of the hotel.

Overall hotel is awesome; it is really a good entertainment package. Everyone should try culinary flight; this is one of the major attractions of the hotel.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, December 16, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed spending your honeymoon with us.
And we are pleased to know that you enjoyed your suite, in suite amenities and your overall culinary experience particularly our Culinary Flight. We are also happy to know that the service provided by our colleagues was up to you expectations.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

it was such an amazing place to go to and if you need anything you will have it instantly the only down side is that there are alot of people around you but alot of security. there is the most beautiful fountains when you walk in and there are loads of really nice cars there like Rolls-Royce's the only thing is that it is really expensive. if i could i would live here it is the best place you could go to with your family and there is something for everyone like waterskiing for the men water parks for the kids and the spa for the women there is every thing you would want and more in a hotel. this hotel is really expensive but really worth it seeing everyone in your family having happy smiles on their faces relaxed and having fun all around you.i have absolutely fallen in love with this hotel. but my part of this hotel that i love is the submarine restaurant it is amazing it is at the base of the hotel with lots of fish swimming all around you. there are alot of all different types of fish which you think you wouldn't see now i am going back every year because i love it to much i couldn't stay away

Room Tip: if your not sure you can ask if you can look at a room and say that you are interested in staying th...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, December 16, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent visit to Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your visit to Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your experience with us and that you are planning to visit us again next year.

We have communicated your feedback to the entire team at the hotel as I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed November 10, 2012

This place is pretty amazing. Decor is decadent to say the least, but the suites are so very comfortable with every creature comfort at your fingertips, that you do become immune to the gold and gilt. We stayed in a standard suite and it is HUGE, and of course the views are absolutely stunning from the living room and bedroom.. The food is generally pretty good, but breakfast was a bit of a dissapointment. Had an amazing dinner at Al Muntaha. Service is spectacular

The swimming pool and swimming area are badly in need of some attention, although to be honest we didn't want to leave our suite so it didn't matter to us.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, December 16, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the ambiance inside the hotel and your suite. We are also pleased to know that you enjoyed your culinary experience particularly your dinner in Al Muntaha restaurant and the service provided by our colleagues.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Burj Al Arab is renowned for and exceed your expectations for future visits. And rest assured that all of your comments are taken into consideration and that I am personally looking into both highlighted matters.

Thank you once again for sharing your feedback on tripadvisor and thereby giving us the opportunity to enhance our service quality.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.


Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northumberland, UK
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 7, 2012

We stayed here for 5 nights in October 2011. We were greeted in luxurious lounge at the airport until our car arrived then transferred swiftly to the hotel where we were greeted by numerous polite staff bearing, warm flannels, dates, drinks and very welcoming miles. They knew us by name before we had the chance to tell them ourselves. Our suite was beautiful! Spacious, light, clean, amazing views and with the most comfortable bed imaginable! Decor and furnishings were so luxurious. The bathrooms were equipped with Hermes toiletries for both men and ladies. They thought of everything! We had gifts left in our room daily whether it be perfume on my pillow or cakes at our inning table! Just amazing! We never needed a room key ever! Whenever we got out of the lift our floor butler would greet us, walk us to the room, open the door and fix us a drink! Nothing was too much trouble and everyone was so helpful! The restaurants were beautiful but as expected were rather expensive! Even in the restaurants staff knew who you were as you arrived! The beach was gorgeous with butlers regularly bringing drink, fresh fruit or frozen lollies. The whole experience was AMAZING! Would love to go back! Even if it was just to indulge in the unique cocktails in the Skyview bar! Gorgeous!

Room Tip: Higher up the better the view x
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, December 16, 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting your arrival experience, your suite and in suite amenities. We are also pleased to know that the service provided by our colleagues exceeded your expectations and that you enjoyed your overall culinary experience.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Burj Al Arab Jumeirah

Address: Burj Al Arab | P.O. Box 74147, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Dubai
#9 On the Beach Hotel in Dubai
#11 Business Hotel in Dubai
#13 Spa Hotel in Dubai
#16 Romantic Hotel in Dubai
#19 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Burj Al Arab Jumeirah 5*
Number of rooms: 202
Official Description (provided by the hotel):
The distinctive sail-shaped silhouette of Burj Al Arab is more than just a stunning hotel, it is a symbol of modern Dubai. Yet for all the wonder this stunning structure provides when you finally see it in person, it is the service within that really makes the Burj Al Arab so extraordinary. Repeatedly voted the world's most luxurious hotel, this magnificent destination offers you the finest service and facilities throughout - right down to an optional chauffeur-driven Rolls Royce. Burj Al Arab suite-only accommodation offers discreet check-in within your rooms, a private reception on every floor and a host of personal butlers, each a warm messenger of our unparalleled hospitality. Come and experience it for yourself. ... more   less 
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Also Known As:
Burj Al Arab Dubai
Burj Al Arab Rates
Seven Star Hotel Dubai
Burj Al Arab Hotel Dubai
Dubai Burj Al Arab
Al Arab Burj Hotel
6 Star Hotel Dubai
Burj Al Arab Price

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