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Burj Al Arab: Traveler Reviews


Burj Al Arab
Hotel class 5 of 5
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Jumeirad Beach Rd | P.O Box 74147, Dubai, United Arab Emirates
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Traveler Reviews

87% Recommend
4.5 of 5 stars 295 reviews
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Awesome but disappointing!

Burj Al Arab

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3 of 5 stars
Worldgoneby 5 contributions
Phoenix, AZ
Mar 22, 2008 | Trip type: Couples
9/14 found this review helpful

I'll start by saying the room and building itself are just an awesome site - don't get me wrong. And just to say that I've stayed at the Burj Al Arab will be something that I really don't ever anticipate knowing anyone else will be able to match in my group of friends. However, I was disappointed by some of the service provided. For the money paid - I was expecting to be wowed! The check-in was a bit of a cluster and the check-out was as well. In fact, the entire stay went to h#$% once we recieved our checkout bill. They have no real organized way to control the madness down at the entrance and they are trying to get people onto shuttles/taxi's/incoming passengers/etc and you are in the middle of the maddness. The fitness center was lacking as well for such a nice place! It was nothing better than a hilton fitness center. All in all we don't regret staying there - but we will never do it again - merely for the price.

  • Liked — Location and room
  • Disliked — unorganized maddness during checkout
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 07, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, Great pool scene
  • I do not recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $2,043 (year-round)
Call now to book: 866 245 9039 from Destinology
Lunch at Al Muntaha

Burj Al Arab

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4 of 5 stars
EP05313 8 contributions
Dubai
Mar 17, 2008
4/8 found this review helpful

We recently had lunch at the Al Muntaha restaurant on the 27th floor of the Burj al Arab. While the views were stunning and the building itself is quite impressive, I am not sure the food was worth the 495 AED ($135) per person.

One would expect to have a rather impressive menu to choose from at this price and also excellent service. The service was above average for Dubai (given that service overall in Dubai is relatively poor) but not at the level I had expected. The menu choices for lunch are limited to a set menu. There were 3 choices for a starter, a fish starter, a chicken and rabbit dish, and tomato consomme. This was followed by main course options of beef with mashed potatos, a fish dish, and lamp cutlets. Dessert options included creme brulee, cheese plate, or ice cream.

I chose the tomato consomme followed by the beef with mashed potatoes, and the creme brulee. The food had a very good taste and the presentation was great, but nothing extremely complicated that couldn't be made in most other restaurants.

This was a one time experience that probably everyone should have, especially for the views, but it may be worth just taking the high tea option in order to get in and see the Burj al Arab and surrounding areas. Surely, this restaurant will not become a place that people visit regularly.

Given the vast selection of restaurants in Dubai, I would suggest most of them, especially Verre or some of the other well known places.

  • Date of stay March 2008
  • Member since September 29, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $2,043 (year-round)
Call now to book: 866 245 9039 from Destinology
Fantastic hotel, shame about the service

Burj Al Arab

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4 of 5 stars
young_coupleSCOTLAND 1 contribution
glasgow
Mar 16, 2008 | Trip type: Couples
5/6 found this review helpful

I stayed at the burj for two nights as a present for my boyfriend.
Rooms - Out of this world, the amazing two story rooms complete with 2 bathrooms, living area, seperate bedroom, changing area and business centre can only be seen to be believed! Well worth the money.
Service - the only dissappointment I experienced staying here was the terible service. The butler came into our room 6 times within the first night making it very hard to relax. We had already been warned about the 'tipping' so we decided that we would only tip at the end of our stay. However it was clear that the butler was not happy with this and became very rude. We asked for some wine glasses and were told that there were glasses in the bar- tumblers! In short not exactly 7* service.
I would not let this put you off as the rooms and building are unmissible in my view!

  • Liked — Amazing rooms
  • Disliked — bad Butler
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 16, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $2,043 (year-round)
Call now to book: 866 245 9039 from Destinology
Over the top

Burj Al Arab

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5 of 5 stars
goodtrips01 81 contributions
NewYork
Mar 6, 2008 | Trip type: Couples
3/6 found this review helpful

I turn 40 at The Burj. It was amazing all the way around! They start by picking you up at the airport and taking you to the front of the customs and imigration lines. When we got outside I was given roses as we steped into the car. Upon arrival, we were greeted by a line of staff members giving us cold towels, figs and drinks. The suites are just wonderful. It's like a Trump building except this is the REAL thing. The "underwater" restaurant was very good and it's fun to go on the "submarine ride" to get there. We only stayed here 1 night before a trip to the Seyshelles but it was a great way to kick off a 40th birthday. A note.. I think you have to request the special airport pickup. It's totally worth it whatever it costs. If you're spending this much it's a drop in the bucket!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 22, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, Great pool scene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $2,043 (year-round)
Call now to book: 866 245 9039 from Destinology
For want of sounding repetitive - Absolutely Fantastic!

Burj Al Arab

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5 of 5 stars
IanUK72 23 contributions
Colchester, UK
Mar 3, 2008 | Trip type: Business, Couples
12/13 found this review helpful

Don't want to sound boring and repetitive, but I have to say we had a wonderful 2 days here at the Burj, with very little to consider as a let down (apart from undercooked scallops, but that is personal taste!)


We arrived off our overnight flight, landing around 8.30am. Through simple customs and no visa requirements, we were transported in around half an hour to the Burj.

Soon we arrived to see this huge monolith looming fast, standing proudly at the end of its private road to an island at the edge of the sea. The doors were opened and we were whisked, leaving our luggage behind,up to the lobby where a fresh petal soaked hand towel awaited us. We were asked for our passport while we sat down for about 15 minutes. Then we were escorted by some 'executive', a most pleasant and informative young oriental lady, advising us of restaurants and items of interest around the hotel - a brief orientation.

We arrived at our suite, door ajar, where I saw a business desk, laptop, fax and printer. I assumed this is the check in desk of the whole floor. How stupid - this was part of our room, the mini business centre. Taken aback and very impressed I was asked to sit down while our butler (so posh now!) showed the good lady around with a glass of fresh OJ. I signed in, credit card imprinted, and then we were both being shown around fully. Again Allan, our Man, was informative, friendly, not obtrusive and arranged meals and Tea for us. I was shown the remote to control TV, door opening (with a CCTV through the TV), curtains et al.

Our suite was large and well presented. It had golden influences and a large chandelier hanging over the sweeping staircase to the 1st floor, but hey, it was fantastic!! Past the business area we had the mini bar and stools with complimentary expresso machine and water. Then the large sitting area with sweeping views of the World and sea. Large comfy sofas and 3 chairs around another writing desk and a small dinner table with 4 chairs, with fresh fruit each day. Night time came a knock on the door with a refreshing mousse and strawberry compote and biscuits. The second night we had cheese and biscuits! Also a downstairs, a loo and bidet the size of a small dining room at home perhaps! Plushly carpeted and very comfortable, this was a beauty of a floor.

Upstairs we had our hallway and to the left was the main bathroom, containing a large sunken jaccuzzi, walk in double shower, bidet and toilet, double large sink and sitting area. Biggest bathroom I have seen and well appointed and lots of Hermes freebies worth over a hundred pounds in all (including other extras). We had a treble wardrobe/closet and safe in the hallway and in the bedroom we had a large king size bed, a pillow menu of about 15 different pillows. Needless to say the wife put them to the test and the poor butler carried in them all with a pleasant smile, knowingly smiling at me! Curtains to the horizon were automaticaly controlled again. Lighting throughout was brilliant, with different ambient settings ranging form 1 to 5, depending on your mood and time of day.

As it happened it was my wifes birthday, and just before we went exploring there was a knock on the door. I buzzed them in to see 3 staff and a guitar wheeling in a birthday cake and card and a lovely bunch of flowers and vase. They very nicely sung Happy Birthday and another song about growing old together (and giving her the remote control - NEVER!)... Actually all very nice and poignant - unexpected pleasure, that made our day.

The lobby was swaithed in gold but I didn't find it especially tacky, the water fountaints and fish tanks either side were a nice colourful touch. The pool was nice though smaller than I expected, with beds to face the ocean. It was warm and sunny, though a bit hazy first and last thing. I had a wonderful Club sandwich and Potato wedges, all totally delicious and a mere snip at 30 pounds!

Dinner was a buffet restaurant downstairs (Bab Al Yam). Very pleasant altohugh not the most wonderful I have been to. Service was good as was the food. We had a cocktail each but at 60 pounds a head, we thought a bit overpriced. Remember where you are though and it makes it easier to pay for!

The butler was there when we wanted. He offered to swap some smaller bank notes for me, booked tea and dinner, gave advice, but as I said, he was there when we wanted, and didn't even hang around long enough for a tip (I will hunt him down later!).

Turn down was an experience with 3 staff turning up with a hoover and mop! All good, and the bed was lovely with 2 roses and a couple of goodies. Happy Birthday was again pronounced with much politeness before they went.

Have loved the 2 days here. Not intrusive or over the top, just in my view palatial luxury at a price, but worth paying for. Fantastic 6 star room, hotel, service, 5 star food if I am honest overall, but a very minor distraction to what was the best 2 days we have spent in a hotel - we will return!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 21, 2004
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, Great pool scene
  • I selected this hotel as a top choice for Beach / Sun, Business meeting / Event, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $2,043 (year-round)
Call now to book: 866 245 9039 from Destinology
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