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“The meaning of luxury” 5 of 5 stars
Review of Shangri-La Hotel, Dubai

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Shangri-La Hotel, Dubai
5.0 of 5 Hotel   |   Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates   |  
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Ranked #41 of 479 Hotels in Dubai
1 review
1 helpful vote 1 helpful vote
“The meaning of luxury”
5 of 5 stars Reviewed August 1, 2014

Very good but excellent hotel.its first time in it.special thanks to very kibdly stuff Mohendra the (room service), Joy, Alba, Haneen&Husain(Dunez restaurant).I love staying in room panoramic view.but I hope last time put spray for the bathroom.thanks
Guest 3706

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, August 10, 2014
Dear Guest,

Thank you very much for taking the time to review us on Tripadvisor.

We are delighted to hear of your positive feedback about our service, food and facilities.
As we strive to perfect our guest's experience.
I will be sure to share your compliments with our team members and especially with Mahendra, Joy, Alba, Haneen and Husain.

Thank you once again for your compliments and feedback.

Yours sincerely,

Laurent Bourgeois
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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829 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 1, 2014 via mobile

We were booked in for a one night stop over on our way home during July. We arrived quite early in the morning, and we were able to check in early which was fantastic! The room was luxurious and quiet, the bed and pillows were very comfortable, and we had a view of the sea. The room service was excellent also.

The hotel has a pool, but we didn't have enough time to use it.

The Dubai mall is only a five minute cab ride away, the Burj Khalifa is roughly the same.

I recommend the Shangri-La for a extravagant stopover!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, August 10, 2014
Dear Guest,

Thank you very much for staying at the Shangri-La Hotel, Dubai recently and for taking the time to providing us your feedback.

I am happy to hear that you had an enjoyable stay with us and thank you very much for your kind words. Your comments will be shared with my colleagues as there is no better reward than to be recognized for providing exceptional service.

I truly hope that we will soon have another opportunity to be of service to you. Please do not hesitate to contact me any time in case you require any assistance.

With best regards,
Laurent Bourgeois, Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oz
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 29, 2014

well well, what a difference to Brazilian hotels/service.!! Quality in every regard, from doorman, to reception, amenities, restaurant, and a true 5 star room. Great view of Burg Khalifa tower from our high room 3316? or from top floor pool. Regular shuttle to Dubai mall makes getting round easy, as can then stroll to metro in A/C walkways ( too hot outside for stroll anywhere)
Special mention to the lovely Fabrice and Alina from customer service desk, with great advice for newbies to Dubai, especially during Ramadan. Also Sarath, super omelette chef and typical of the great staff at Shanga-La, can't wait to return !!

Room Tip: hi room facing Burg Khalifa and the city lights
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, August 10, 2014
Dear Guest,

Thank you very much for staying at the Shangri-La Hotel, Dubai recently and for taking the time to providing us your feedback.

I am happy to hear that you had an enjoyable stay with us and thank you very much for your kind words. Your comments will be shared with my colleagues as there is no better reward than to be recognized for providing exceptional service especially to Fabrice and Alina.

Thank you once again for your compliments and feedback.


With best regards,
Laurent Bourgeois, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 27, 2014

I just wrote a long rave about this hotel but it got lost when trying to login after writing it. I loved every minute of my stay, best buffet breakfast ever, clean and spotless, lovely attentive staff and great location. Close to Dubai Mall but easy to reach from airport. Amazing views of the city from my room - Burj Khalifa was stunning at night. The pool and spa area was also excellent. Stay here if you can!!

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, August 10, 2014
Dear Guest,

Thank you for providing us with valuable information about your stay with us.

We are delighted to hear of your positive feedback about our service, food and facilities.
As we strive to perfect our guest's experience.


We are happy to read that you overall enjoyed your stay with us and the fantastic view towards Burj Khalifa. We are looking forward to welcoming you back in Shangri-La Hotel, Dubai.

With kind regards,

Laurent Bourgeois
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bundaberg
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2014

My wife and I enjoyed 4 nights here during July. We found the staff to have excellent customer service skills, and language skills. The room service we ordered for breakfast quickly delivered and delicious.
The room was always kept very clean and we always had a fresh supply of fruit and water.
The swimming pool and gym were very nice too, especially the poolside bar.
The qantas frequent flyer points for the stay were a bonus!
Would recommend to anyone.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, August 10, 2014
Dear Guest,

I would like to thank you very much for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to providing us your concerns. It is through valuable feedback such as yours that we are able to continuously improve our standards.

Please do let me know in case that I can be of any assistance to you and I do hope that we will be able to welcome you back at the Shangri-La Hotel, Dubai in the near future.

With Best Regards,

Laurent Bourgeois, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 24, 2014

This is one of my sweetest stay ever! Hotel in General is amazing ! I have been amazed of the room facilities ! Nice swimming pool and awesome view from the room ! I think my room was on 73rd floor !!!
Just the location is little annoying but if you ride a taxi and don't have to drive then go ahead and enjoy it

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, August 10, 2014
Dear Guest,

I would like to thank you very much for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to providing us your concerns. It is through valuable feedback such as yours that we are able to continuously improve our standards.

Please do let me know in case that I can be of any assistance to you and I do hope that we will be able to welcome you back at the Shangri-La Hotel, Dubai in the near future.

With Best Regards,
Laurent Bourgeois, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 23, 2014

We as a party of seven arrived at hotel at 7am. We had booked three bedroom apartment and deluxe room with both rooms being available immediately. The three bedroom apartment was very spacious and just superb in every way. The staff from the reception, concierge, pool attendants to room attendants were so helpful and obliging in every way. Being there during Ramadan we were directed by the staff to the Palms Jumeriah where we were able to choose from a number of restaurants serving lunch. Do not go past the Shangri La if visiting Dubai it's close to all the main shopping malls and attractions plus you will receive service of excellence

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Dubai
#28 Spa Hotel in Dubai
#36 Family Hotel in Dubai
#38 Business Hotel in Dubai
#38 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 301
Official Description (provided by the hotel):
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 
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Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai

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