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“Don't book for 3 person!” 1 of 5 stars
Review of Shangri-La Hotel, Dubai

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Shangri-La Hotel, Dubai
5.0 of 5 Hotel   |   Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates   |  
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Ranked #44 of 486 Hotels in Dubai
1 review
3 helpful votes 3 helpful votes
“Don't book for 3 person!”
1 of 5 stars Reviewed January 10, 2014

We just arrived in the hotel, and we are in 3 person, but their rooms for 3 are a king size bed and single-backache-extra-bed. It was told us that it would not be possible to put a real bed in the room, "we just don't do it" they said. So if you are coming to Shangri-La Dubai make sure to come in pairs, or you will get punished for it.

Stayed January 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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895 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
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  • Chinese (Traditional) first
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  • Danish first
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  • English first
  • French first
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English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 10, 2014

We arrived here today (10/01/2014) and we booked for 3 person room.
As we enter the room we had a very confortable bed for 2 person and one extra bed for a third person.
This extra bed its very small and uncomfortable.
If you are in 3 person dont book for this hotel, because the third one will not be able to sleep and relax.
And as a souvenir will get
back pain.

  • Stayed January 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
1 review
1 of 5 stars Reviewed January 10, 2014

We arrived here today (10/01/2014) and we booked for 3 person room.
The room has 1 large bed, comfortable and another TERRIBLE extra bed.
Very small and uncomfortable.
If you are coming to this hotel, dont book for 3 person.
The third one will not be able to sleep and relax in the extra bed.
And as a souvenir will received back pain.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
5 of 5 stars Reviewed January 8, 2014

Fantastic Hotel, Good Room, Lovely Bath Rooms, Nice Gym, Great Buffet, Highly Professional Staff, Good location - close to the lovely Dubai Mall and the great Burj Khalifa, Lovely Ambiance, Nice background music.

Room Tip: Not applicable
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcasltle upon Tyne
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 8, 2014

I love staying in Shangri La accommodation and I wasn't disappointed with Dubai's offering. I'm not sure what's up with Trip Advisor today but it is preventing me from putting ratings so let me tell you. The location is excellent, a complimentary service is available from the hotel to shopping areas and the Burj khalifa, staff couldn't be more helpful. I had a problem trying to get our boarding passes printed out for our next journey but the concierge suggested e-mailing them to him and he would print them out, eventually we did manage this, although that night there was a fault on my e-mail site which made it a lengthy and stressful process but the staff at the Shangri La were great.
Breakfast was good but not as good as Shangri La in Kuala Lumpar, rooms were clean and comfortable, both my husband and I had a good nights sleep. We only stayed 2 nights as Dubai was just a break in our journey on to Melbourne, but if we return to Dubai we will definitely stay here again and enjoy all the facilities that we did not have time for.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2014

We stayed in a three bedroom apartment on the 23rd floor over Christmas, the apartment was very spacious and excellently decorated with big comfy beds and luxurious showers. The lounge had ample seating over looking the sea, the kitchen fitted our needs. The real treat was the walk in rain shower in the main bedroom.
All the staff were very friendly with a welcoming smile each day, the staff by the pool were especially helpful in moving sun loungers and finding a spot in the in the sun. The salads by the pool were exceptionally good for when feeling too lazy to leave the pool for lunch but I would highly recommend the Zaatar W Zeit fast food restaurant just next door for a quick healthy and tasty lunch that is about half the price. The buffet in the hotel lobby is also excellent with a huge range of options for breakfast and lunch.
20 minutes from the airport, very close to the Dubai Mall, 20min in a cab to the Marina, their partner hotel on the beach is about 30-40minutes in a taxi but well worth the trip.


If you want to take a trip to the Burj Khalifa book your tickets in advance, we booked for 9.30 in the morning and there was no real wait.
On our last day we went Dune Buggy driving in the desert and had a brilliant time with 30 minutes 4x4 driving through the dunes, followed by an hour of driving our own buggys through the dunes and a spot of sand boarding. 3 of us shared 2 buggys at a cost of AED 1140 with Delta Travel which are part of Dream Explorer. I couldn't recommend this experience enough for those looking for an adrenaline hit.
For a night out on the town I would recommend the Yatch club in the Marina on a Tuesday as it's Ladies night, book an outdoor table for dinner followed by a few drinks on the terrace with a friendly crowd of ex-pats and Emirates girls.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
2 reviews
5 of 5 stars Reviewed January 8, 2014

Best ever luxury and service Hotel. Rooms in size views, cleaning, service and kindful people from staff. Impressive Breakfast.
Location was perfect. close to Burj Califa and dubai Mall. Great choice of restaurants.


Room Tip: Suite were we stayed was amazing in size and views. Fruit, Nespresso, everything you need...a great...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Dubai
#30 Spa Hotel in Dubai
#36 Family Hotel in Dubai
#41 Luxury Hotel in Dubai
#42 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 301
Official Description (provided by the hotel):
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 
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Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai

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